The
Paperclip

A practical guide to modifying Zendesk's default ticket closure automation from 4 days to 24 hours, including setup steps and important considerations.

A comprehensive guide to setting up and using Zendesk's time-based automation conditions to streamline your support workflow and manage tickets efficiently.

A complete walkthrough for setting up Zendesk automations that monitor unassigned tickets and escalate them to the right team members automatically.

A complete guide to setting up automated reminders in Zendesk for tickets pending customer response, including the industry-standard bump-bump-solve workflow.

A step-by-step guide to configuring Zendesk automations that handle pending tickets, send follow-up reminders, and automatically close inactive conversations.

A complete guide to Zendesk trigger tag actions. Learn when to use Add tags vs Set tags vs Remove tags, with real-world examples and best practices.

A complete guide to configuring Zendesk's Notify group trigger action, with step-by-step instructions, real-world use cases, and troubleshooting tips.

Master Zendesk trigger actions to automate custom field updates. This guide covers setup steps, field type limitations, and advanced workarounds for complex automation needs.