The ultimate AI chatbot for your website
E-Commerce
Internal IT
Travel
Tech
Finance
Other use cases
E-Commerce
AI chatbot to answer pre and post sales questions instantly.
Internal IT
Instant answers for your internal team or service desk.
Travel
Bookings, travel plan adjustments, and refunds with chatbots.
Tech
Troubleshooting made easy with conversational AI chatbots for tech.
Finance
Secure chatbot conversations based on real-time data.
Other use cases
Connect any platform you use with flexible integrations and API actions.
Sell or support
Perfect for sales and support
Get a 24/7 support chatbot
Customers get instant answers about their order tracking, returns, or support queries based on your docs and customer databases.
Get a 24/7 sales chatbot
It can learn about your product catalog from Shopify, Magento, WooCommerce or more, and actively provide concierge sales.
Google Docs
Connect your Google Drive and add Google Docs directly to your bot, synced and all.
PDFs
Upload PDFs and see how the bot can reply based on your content.
Help Center
Instantly train over your help center articles, and sync them for real-time updates.
Custom Platforms
Integrate with custom platforms using custom APIs. The AI connects where you need it.
Shopify Catalog
Connect the AI to your live Shopify catalog for real-time product information.
Order actions
Enable self-serve for customers to look up order information, manage refunds, and more.
Calendly bookings
Train the bot on your availabilities to manage bookings in real time.
Custom Platforms
Integrate with custom platforms using custom APIs. The AI connects where you need it.
Stripe payments
Integrate with custom platforms using custom APIs. The AI connects where you need it.
Zendeks tickets
Create tickets, triage, tag, escalate and more. AI can take actions automatically.
"As a fast-growing startup with a small team, our customers far outnumber our employees. It’s crucial that we have robust self-service solutions as well as tools to supercharge the efficiency of our client-facing teams. This has been a game-changer for our customers and employees alike who need quick answers to their questions."
Multilingual
Powered by ChatGPT, the AI can work in almost any language.
Zero hallucination
Trained exclusively on your data and docs, the AI will never hallucinate and will provide transparent sourcing information.
Corrections
Correct any response by simply chatting with the AI , and see how it keeps improving over time.
Configure
Configure how it escalates when it doesn’t know the answer
Train, test and customize the AI in a few clicks
Customize how the bot talks, how it asks clarifying questions, the appearance of the chat bubble and more.
Customize escalation
Describe exactly when and how you want the AI to escalate
Corrections
Correct any response and the AI will learn from it.
AI actions
Set up various actions for your bot based on your workflows
Analyze
Test and roll out in a gradual way, and
monitor how it’s going
Run simulations
Run simulations in a test environment over past tickets, and see how the AI agents perform.
Reports
Out of the box reports to measure your AI bots performance. Use this information to help inform future training and customization.
Out of the box reports
Automatically measure deflection rates and cost savings.
Logs of all interactions
See exactly what people are talking about with the AI.
Gaps in the AI
Automatically filter queries for which the AI needs more training.
Your data is never used for training
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Locked down, end-to-end
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
Privacy-first and compliant
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Built for enterprise IT
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
AI agent
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
Explore AI agent
AI copilot
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
Explore AI copilot
AI triage
AI can process all tickets and conversations, and route, edit or tag them based on your workflows.
Explore AI triage
AI internal chat
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
Explore AI internal chat
Loved by 1,000+ customers
around the world
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."
"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Frequently asked questions
An AI chatbot is a conversational assistant built for customer-facing channels like your website, mobile app, or live chat. It interacts with visitors in real time, answers product or support questions, and guides users through tasks like shopping, booking, or account help. Unlike internal AI tools, an AI chatbot is designed to engage directly with customers and provide immediate, helpful service around the clock.
An AI chatbot gives customers real-time help the moment they need it. Whether they have a question about a product, need help navigating your site, or want to check on an order, the chatbot can respond instantly. This makes the experience faster, more convenient, and more consistent,
Yes. An AI chatbot can recommend products, guide shoppers through checkout, and answer pre-purchase questions to increase conversions. It can also handle support tasks like checking order status, managing returns, and sharing policy information. This makes it a versatile tool for both sales and service.
It will. An AI chatbot learns from your existing web content, FAQs, macros, and messaging style to respond the way your team would. Whether your tone is casual, helpful, or professional, the chatbot adapts to reflect that voice in every interaction.
Yes. An AI chatbot connects with ecommerce platforms like Shopify and WooCommerce, help desks like Zendesk and Freshdesk, and even internal systems if needed. You can enhance your current setup without rebuilding it from scratch.
If you want to provide faster, always-on support, reduce cart abandonment, or help customers find products more easily, an AI chatbot is a strong fit. It keeps your service consistent and responsive, even outside business hours, while supporting your team in driving sales and building loyalty.
Still have more questions? Message support
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