Hire your AI support team.
Handle tickets, not headcount.
AI that learns from past tickets and handles support. You focus on what's next.
Invite eesel to your helpdesk
It learns from your past tickets, help docs, and how your team works. Years of context, ready instantly.
Results from day one, with your team in control
It immediately starts drafting replies, triaging tickets, and flagging escalations for your team to review. Start with full oversight, then let it go solo on the easy ones when you're ready.
Simulate before you go live.
Run simulations on your past tickets. See how it handles each theme, where it's strong, and where the gaps are. Fill those gaps, re-run, and roll out only when you're confident.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure it with a conversation.
Just talk to it to configure when it jumps in, how it writes, whether it sends replies or only drafts them for review. And more.
eesel
Ticket from Sarah Chen about a double charge on order #4521. Found the duplicate in Stripe. Reply with 3-5 day refund timeline?Ticket from Sarah Chen about a double charge on order #4521. Found the duplicate in Stripe. Reply with 3-5 day refund timeline?
Yes, and add our office hours: 9-5 Mon-Fri for follow-up.Yes, and add our office hours: 9-5 Mon-Fri for follow-up.
Added. Sending reply with refund timeline and office hours now.Added. Sending reply with refund timeline and office hours now.
Sent! I'll remember the office hours note for future tickets.Sent! I'll remember the office hours note for future tickets.
Extra capabilities to support your team.
Built to handle complex helpdesk setups out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent tickets so you can spot trends and act on what matters.
What support teams are saying.
Real results from real teams.
We tried using Intercom Fin but weren't able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond.
Alton Ong
Product Development, EntryLevel
In the first month, eesel is resolving 73% of our tier 1 requests. eesel offers easy Zendesk implementation and setup. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
We use it to be the first responder to our Helpdesk tickets in Jira. It essentially acts just like an agent would.
Jason Loyola
Head of IT, InDebted
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
We chose eesel AI because it offers multi-channel data input options. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged.
Wesley Wang
CTO, Ecosa
Eesel has greatly improved our speed and interactions with Zendesk and customers by providing accurate draft responses on all cases via past ticket data, saving time searching and manually sorting. The dashboard is straight forward to setup and the extension reaches beyond just Zendesk to other areas of the business. The support provided by the Eesel team has been stunning. Highly recommend!
Filip Miskovski
Recordpoint
Your teammate can help with more than just support.
Meet the whole team.
Write a blog post about improving customer support response times
Content Writer
Writes help articles from your resolved tickets and docs. Works with WordPress, Notion, Google Docs.
Do you have this jacket in a medium? Looking for something warm for winter.
Yes! The Alpine Puffer (M) is in stock. $189. Rated for -10°C, 4.9/5 for skiing. Add to cart?
E-commerce
Answers product questions, recommends items, handles order inquiries. Works with Shopify, WooCommerce, Gorgias.
Here's your 24h breakdown:
Top critical: "Payment gateway timeout", 14 affected customers since 2 AM.
Analyst
Surfaces trends from tickets, flags issues before they escalate.
Simple to understand, affordable pricing.
Team
$299/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$799/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
Team
$239/month
Train on website, docs, and more
AI Copilot for helpdesk
Integrate with Slack
Reports
Up to 3 bots
Up to 1,000 tickets / mo
Business
$639/month
Everything included in Team
AI Agent for helpdesk
Train on your past tickets
Integrate with Microsoft Teams
AI actions like triage tickets
Bulk simulate over past tickets
EU data residency
Unlimited bots
Up to 3,000 tickets / mo
Custom
Everything in other plans
Orchestrate multiple AI agents in workflows
Advanced AI actions like API calls
Custom integrations
Custom data retention
Advanced security & controls
Unlimited AI tickets
Common questions
Absolutely. Start with drafts. You review and approve everything. Set rules for escalation. You decide when (and if) it sends autonomously. Most teams start supervised and gradually give more autonomy as trust builds.
Yes. Every edit and correction improves future responses. It learns your tone, your policies, and your preferences. The more you work with it, the better it gets.
Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, and more. We work inside your existing tools, not alongside them. No context switching, no new interfaces to learn.
You could. Months of engineering time might get you 70% of the way there. But we've already solved the hard parts: the integrations, the learning loop, the guardrails. And we keep improving it every day. Your engineers should be building your product, not reinventing support automation.
Confidence-based routing. Low confidence = draft for review, not a live reply. Run simulations before going autonomous. If it doesn't know, it says so, or escalates.
Yes. Supports 80+ languages. Customers write in German, get answered in German. Trained on your multilingual ticket history.
SOC 2 compliance in progress, working with SOC 2 compliant processors. EU data residency available. We sign DPAs. Your data is never used to train models.
Native AI tools usually only read from your help center or website. eesel AI agents learn from your actual solved tickets, and across any of your platforms with auto sync. Plus transparent per-ticket pricing, not per-resolution.
It scales with you. Black Friday surge? Holiday peak? Your AI teammate doesn't need overtime. Pay for what you use.
Hire your Helpdesk teammate.
Invite it to your helpdesk. Shape how it works. Let trust build from there.