Teams working with AI teammates.
See how real teams are hiring, onboarding, and working with eesel AI.
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Real results from real teams.
How teams are working with AI teammates to transform their workflows.
Fully automated Zendesk agent processes 100,000+ German-language support tickets monthly. 670 knowledge articles power instant, accurate responses about loans, accounts, and services at scale.
Fintech · Zendesk · German-language automation
Over 50,000+ tickets per month handled on Freshdesk with multi-agent setup. Over a thousand help articles powering instant answers for millions of marketplace users worldwide.
Design marketplace · Freshdesk · Google Drive
AI teammate handles 10,000+ tickets per month across Zendesk, Slack, Google Drive, and website in multiple languages. 522 knowledge items ensure accurate answers from product specs to return policies.
DTC e-commerce · 5 integrations · Multi-market
German ferry company deployed an AI teammate called 'CaptAIn' to handle seasonal surges in customer inquiries about schedules, bookings, and North Sea island trips.
Transportation · Zendesk · Seasonal scaling
Five product brands, each with a dedicated AI agent trained on brand-specific Zendesk support history. Nearly 4,500 knowledge items powering specialized responses across the product range.
Health & wellness · Multi-brand · Zendesk
One of the first teams to connect eesel to Jira Service Management. AI teammate searches past issue resolutions and answers customer questions before the team even sees the ticket.
Facility management · Jira Service Management
What teams are saying.
Real results from real teams using AI teammates every day.
With eesel, we can find specific answers to questions extremely fast. We have seen up to 80% time savings.
Alex Capurro
Chief Innovation Officer, Global Pay
It feels like a partnership, rather than a vendor relationship. eesel AI was flexible enough for us to get started quickly and iterate, with great support from the eesel team.
Jon Miron
Director of Support & Operations, Yellowdig
We use it to be the first responder to our Helpdesk tickets in Jira. It essentially acts just like an agent would.
Jason Loyola
Head of IT, InDebted
We chose eesel AI because it offers multi-channel data input options. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation.
Wesley Wang
Ecosa
Eesel has greatly improved our speed and interactions with Zendesk and customers by providing accurate draft responses on all cases via past ticket data, saving time searching and manually sorting. The dashboard is straight forward to setup and the extension reaches beyond just Zendesk to other areas of the business. The support provided by the Eesel team has been stunning. Highly recommend!
Filip Miskovski
Recordpoint
I've tested many AI agent solutions, but so far Eesel is one of the best. It has many features we need, such as broad sources availability, variety of options, integrations, and so on. Highly recommended.
Mikita Tsybulka
Gcore
We could try to write our own LLM application but we didn't want to invest our time into that. We wanted something that we would not have to maintain.
Karel
GENERAL BYTES
Our vast documentation needed to be organised. That's where eesel AI comes in. We use the indexing of the sitemap and the simple integration of the chatbot as an iFrame on our site.
David Kohr
System Programmer, vfm Group
We tried using Intercom Fin but weren't able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond.
Alton Ong
Product Development, EntryLevel
We have been using eesel for a few months now. Connecting eesel to zendesk helcenter and messaging is ridiculously simple and we managed to get a chatbot and AI assistant that does some pretty complex actions with relative ease. The team at eesel is responsive and super helpfull. so yeah we love it.
Richard Westerhof
Cloud86
Verified G2 reviewFinally! A coachable AI agent accessible to small businesses. It reads and memorizes our procedures, products, and policies. The built-in tool to edit responses is intuitive, and when we re-test, it correctly incorporates the coaching.
Andre Yeu
Founder, WhenHoundsFly
Verified G2 reviewIn the first month, eesel is resolving 73% of our tier 1 requests. eesel offers easy Zendesk implementation and setup. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
Verified G2 revieweesel acts as our front-line support in Intercom until a human touch is needed. Answering quick questions when the team is unavailable and letting us handle the issues that only we can. It answers confidently but not too confidently, and training it has been super easy.
Kellen Brown
Textla
Verified G2 reviewWe're using eesel for customer support after sales. It integrates with our Freshdesk and Shopify, and the customer support from the eesel team has been very good.
Raul Sanz Garcia
IT Manager, Friscomos
Verified G2 reviewFinally, AI software that suits our needs. Easy to connect to Shopify, easy to prompt, and it learns from our articles. We're using it as a copilot for our Zendesk agents, with AI live chat next.
Mateusz Golda
Director, Tulipy
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