We run your customer support.
All of it. $5k a month.
Email, SMS, Instagram and Facebook DMs, WhatsApp, reviews and phone calls. Our AI answers every one inside the tools you already use, and our team watches over it. One flat price. Start anytime, cancel anytime.
Where is my order? It said 3 days...
Do you ship to Canada?
Wrong size, can I swap for a M?
Arrived with a broken lid.
Is the discount still on?
Need to change my address
Cancel my subscription please
a month, flat. No per-ticket fees, no setup fee.
on every channel at once. No shifts, no sick days.
new tools. We work inside your helpdesk, store and shipping apps.
Every place your customers talk to you
If a customer can reach you there, we answer it.
Email and helpdesk
Order status, returns, exchanges, refunds. Answered in Gorgias, Zendesk, Intercom, Freshdesk or plain Gmail.
Social DMs and comments
Instagram, Facebook Messenger and TikTok. Product questions turn into orders instead of sitting unread.
SMS and WhatsApp
Quick questions get quick replies, day or night, in your brand's voice.
Reviews
Every review gets a reply. Unhappy ones get fixed first, with a replacement or refund when your rules allow it.
Phone
Calls answered, sorted and followed up, so nobody waits on hold or gets voicemail.
Whatever else comes in
Wholesale enquiries, influencer requests, warranty claims. If it's a customer touchpoint, it's ours to handle.
Works inside the tools you already use
Shopify
Gorgias
Zendesk
Intercom
FreshdeskGmail
WooCommerce
SlackHow it works
You tell us how you want customers treated. We do the rest.
Week one: we plug into your stack
Shopify, your helpdesk, your shipping and returns apps, your inbox and socials. We read your past tickets, policies and catalog, then write your playbook with you.
Then we answer everything
Our AI handles the volume and takes real actions in your apps: tracking orders, creating exchanges, issuing refunds within your limits. Anything sensitive goes to a person on our team, or to you if you prefer.
You get a weekly briefing
What customers asked, what we fixed, and what's costing you sales. Plus a real person on our team you can message anytime.
Cheaper than one outsourced team. Better than one hire.
Round-the-clock cover takes about five agents once you count shifts, leave and sick days. Here is what that costs.
| Offshore team (5 agents, 24/7) | US-based team (5 agents, 24/7) | eesel Managed Support | |
|---|---|---|---|
| Monthly cost | $7,000 - $10,000 | About $25,000 | $5,000 flat |
| Getting started | Weeks of hiring and training. Setup fees up to $25k at many providers | Weeks of hiring and training | Live in about a week. No setup fee |
| Contract | Often 3 to 12 months, with seat minimums | Often 3 to 12 months | Month to month. Cancel anytime |
| Channels | Usually one or two per agent | Usually one or two per agent | Every channel at once |
| Busy season | Hire and train more agents | Hire and train more agents | Handled. Same price |
| Knows your store | Learns over weeks, resets when people leave | Learns over weeks, resets when people leave | Reads your tickets, policies and catalog on day one |
Team costs based on 2026 published rates: offshore agents from $1,400 to $2,000 a month (Influx), US-based agents about $4,900 a month (PartnerHero).
One price. Everything handled.
No per-ticket fees, no setup fee and no contract. Built for brands with up to about 5,000 customer conversations a month. Bigger than that? Tell us and we'll work it out.
We're taking 30 founding partners while we do this hands-on. Founding partners keep this price.
$5k
Every channel: email, chat, SMS, social, reviews, phone
AI agents that take real actions in your apps
A real person on our team watching over your account
Your playbook, written and kept up to date with you
Weekly briefing on what customers are telling you
Start anytime, cancel anytime
Questions
Both. eesel's AI agents answer and take action on every conversation. Our team sets them up, checks their work and handles anything that needs a person. You can choose what always comes to you.
No. We work inside the helpdesk, store, shipping and social accounts you already use. Your customers won't notice a change, except faster replies.
The $5k price is built for brands with up to about 5,000 customer conversations a month. If you're bigger, message us and we'll give you a straight number.
Most brands are live within about a week. We connect your apps, learn from your past tickets and write your playbook with you.
Billing is monthly. Stop whenever you like, with no notice period and no exit fee.
We're running this hands-on with a small group first. Founding partners keep the founding price and help shape the service.
Yes. eesel's AI teammates are self-serve, with usage-based pricing. See pricing.
10 founding spots left.
Message us and a founder will reply. Tell us your store and your channels, and we'll tell you if it's a fit.