Your data, your rules.

SOC 2 Type II underway. GDPR compliant. Your data never trains our models. Built for teams that take security seriously. Read our Terms of Service and Privacy Policy for full details.

GDPR CompliantVanta - View our trust reportCCPA Compliant

Certified and compliant

SOC 2 Type II

Certification underway with continuous monitoring via Vanta. View our trust center. Full report available under NDA upon completion.

GDPR Compliant

EU data processing agreements available. Right to deletion honored within 60 days. Standard and custom DPAs available.

CCPA Compliant

California privacy rights fully supported. Transparent data collection and processing. Opt-out mechanisms in place.

How we protect your data

Your data stays isolated

Each workspace is fully isolated. No cross-contamination between customers. Your data never leaves your environment.

Acme Corp
Knowledge Base
AI Agent
Conversations
Training Data
Luma Co
Knowledge Base
AI Agent
Conversations
Training Data
Complete isolation. No data crosses workspace boundaries.

Nothing trains our models

Your data is never used for model training. It serves only your agents, only your team. Clear separation, guaranteed.

Hi, I placed order #4821 last week but haven't received any shipping update yet. Can you check?
Sure! Let me look that up for you. Order #4821 shipped via FedEx on Tuesday.
My subscription renewal failed and I was charged twice. Can you help fix this?
I've issued a refund for the duplicate charge. It should appear within 3-5 business days.
How do I reset my password? The reset email never arrived in my inbox.
I just sent a new reset link to your email. Check your spam folder if you don't see it.
Can I upgrade my plan from Starter to Pro? Will I lose any data during the switch?
No data will be lost. I've applied a prorated upgrade. Your Pro features are now active.
The checkout page keeps showing an error when I try to apply my discount code.
That code expired yesterday. I've generated a new 15% discount code for you: SAVE15NEW.
I need to cancel my account. Can you walk me through the process?
I can help with that. Before canceling, would you like me to pause your plan instead?
Is there a way to export all my data before I close the account?
Absolutely. I've started a full data export. You'll receive a download link within an hour.
My team member can't access the shared dashboard. She gets a permissions error.
I've updated her role to Editor. She should now have full dashboard access.
Hi, I placed order #4821 last week but haven't received any shipping update yet. Can you check?
Sure! Let me look that up for you. Order #4821 shipped via FedEx on Tuesday.
My subscription renewal failed and I was charged twice. Can you help fix this?
I've issued a refund for the duplicate charge. It should appear within 3-5 business days.
How do I reset my password? The reset email never arrived in my inbox.
I just sent a new reset link to your email. Check your spam folder if you don't see it.
Can I upgrade my plan from Starter to Pro? Will I lose any data during the switch?
No data will be lost. I've applied a prorated upgrade. Your Pro features are now active.
The checkout page keeps showing an error when I try to apply my discount code.
That code expired yesterday. I've generated a new 15% discount code for you: SAVE15NEW.
I need to cancel my account. Can you walk me through the process?
I can help with that. Before canceling, would you like me to pause your plan instead?
Is there a way to export all my data before I close the account?
Absolutely. I've started a full data export. You'll receive a download link within an hour.
My team member can't access the shared dashboard. She gets a permissions error.
I've updated her role to Editor. She should now have full dashboard access.

Enterprise security

Cloud Service Agreement

Enterprise customers can sign a formal CSA with security exhibits and insurance certificates. Contact hi@eesel.app to get started.

Data Processing Agreement

Common Paper DPA v1.0 with sub-processor management and advance notice of changes. See our terms page for details.

Sub-processors

Six authorized sub-processors: AWS, Pinecone, OpenAI, Anthropic, Google, and Helicone. Full list available on our terms and privacy pages.

Security FAQ

SOC 2 Type II certification is currently underway. We use Vanta for continuous compliance monitoring. The full report will be available under NDA once the audit is complete.

No. Never. Your data is used exclusively to serve your AI agents. It is never included in any training data, period.

US East (N. Virginia) on AWS. EU hosting available on request. All data encrypted at rest (AES-256) and in transit (TLS 1.2+).

Yes. Request deletion anytime. Data is fully purged within 60 days per GDPR requirements. We provide confirmation of deletion.

Yes, we're able to offer a DPA upon request for enterprise plans.

AES-256 at rest, TLS 1.2+ in transit. All data encrypted end-to-end between your tools and our platform.

Yes. Enterprise plans support custom models. Bring your own fine-tuned model or use ours. Full control over model selection.

Still have more questions?

Ready to review our security posture?

Visit our trust center for real-time compliance status, or reach out about a Cloud Service Agreement or DPA for your team.

View trust centerTalk to security team