• Product
    • AI agent

      Automate frontline support

    • AI copilot

      Draft replies and assistance

    • AI triage

      Route, edit or tag tickets

    • AI chat bubble

      Chat bubble on your site

    • AI internal chat

      Instant answers for your team

  • Integrations
    • Zendesk
    • Confluence
    • Freshdesk
    • Google Docs
    • Slack
    • Shopify
    • Explore all integrations

      Over 100+ apps supported

  • Resources
    • Blog
    • Customer Stories
    • Help Center
  • Pricing

AI agents, AI copilot and more.
All for one price and free to try.

TRUSTED BY MORE THAN 1,000 CUSTOMER SERVICE TEAMS OF ALL SIZES

Simple to understand,
affordable pricing.

Team
Popular
$299$239/month
For teams starting with AI
  • Train on website, docs, and more
  • Copilot for helpdesk
  • Integrate with Slack
  • Reports
  • Up to 3 bots
  • Up to 1,000 interactions / mo
Business
$799$639/month
For teams ready to run with AI
  • Everything included in Team
  • Train on your past tickets
  • Integrate with Microsoft Teams
  • AI actions like triage tickets or make API calls
  • Bulk simulate over past tickets
  • EU data residency
  • Unlimited bots
  • Up to 3,000 interactions / mo
Custom
For a more bespoke set up
  • Everything in other plans
  • Orchestrate multiple AI agents in workflows
  • Advanced AI actions
  • Custom integrations
  • Custom data retention
  • Advanced security & controls
  • Unlimited AI interactions

Add ons

Build a plan just right for you.

AI engineering consulting

Get help with prompt engineering, setting up actions, orchestrating multiple bots and other tips and tricks on how to leverage AI in your customer service workflows.

$999/8 hours

Plans and features

Train on Sources

Team
Business
Custom
Google Docs
Train the bot on Google Docs.
Confluence
Train the bot on Confluence pages and spaces.
PDFs
Train the bot on PDFs.
Help centers
Train the bot on any public or private help center.
Other 100+ integrations
Connect eesel AI with practically any integration.
Bulk add and automatic sync
Add several pages as Sources and keep them in sync.

For Confluence and public sites.

For Confluence, Google Drive and public sites.

For all content.

Helpdesk canned replies
Train the bot on your helpdesk template replies.
Past help desk tickets
Train the bot with your past replies.

Up to 3k tickets

Unlimited

Add to Destinations

Team
Business
Custom
Chat bubble
Create an embeddable AI chat bubble.
AI copilot in helpdesk
Assistant that drafts replies for incoming queries so your agents can verify and send.
AI agent in helpdesk
AI agent that can triage and respond to incoming queries.
Chat in Slack or Microsoft Teams
Chat with the bot in your team messaging app.
AI triage tickets
Bot can take actions like editing tags and assignee for incoming tickets, so you can route tickets according to your workflows.
AI actions to make API calls or look up info in real time
Look up information in Shopify, custom databases and more for real time information when creating a reply.
Bulk simulation over past tickets
Run the AI over past tickets in bulk and compare how it goes compared to human replies.
Associate bots with specific Slack #channels
Create multiple bots and associate each to only one channel like a #sales-bot or #hr-bot.
Orchestrate multiple AI agents in helpdesk
For example, make a billing and a complaints bot with two distinct voices and training for customer questions.

Bots and interaction limits

Team
Business
Custom
Number of AI bots
The number of bots you can have working for you.

Up to 3 bots

Unlimited

Unlimited

Number of AI interactions
Each individual AI reply generated or AI action taken is considered an interaction.

1000 / month

3000 / month

Unlimited

API access
Use our APIs to ingest data to train the eesel AI bot or create custom chat experiences (like a Telegram bot, custom chat bubble, and so on).
Custom actions
Create custom AI actions for a fully bespoke support setup.

Reports

Team
Business
Custom
Past AI replies
Train your bots based on how your agents past interactions.
ROI reports
See how much the AI is saving you based on the number of queries the AI fully deflects.
Advanced reports
See all the gaps in your bot's training, run simulations over previous tickets and more.

Admin & security

Team
Business
Custom
No data used to train AI in general
You maintain full control over your data and it is never used to train OpenAI or any other AI model broadly.
Encrypt data at rest and transit
Your data is kept encrypted and private.
2-step verification
Ask users to verify their login with a code when they sign in.
Managed users dashboard & controls
Choose what each user can do or can't in the eesel AI dashboard.
Security & Compliance integrations
Let us meet your bespoke security requirements.
Custom data retention settings
Set up zero data retention and more.

Support

Team
Business
Custom
Priority support
Get help with any questions you need fast.
Customer Success Manager
Work with our experts to set the AI up for you, exactly as you need.

Questions & answers

Yes. When you sign up to eesel AI, you’ll get 7 days to test everything out.

Privacy is at the heart of everything we do at eesel. The data you provide access to is available only for your own dedicated AI and no one else. It’s encrypted at rest and transit, and securely stored in a SOC2 Type II certified vector database. You don’t need to give API access to your tools. You have complete control over which content you share with eesel or revoke access to. You can read more about all this here.

We have Atlassian marketplace applications like ChatGPT for Confluence, and support payments via the Atlassian Marketplace. Some teams prefer to do this at simplifies procurement and billing. If you’re looking to do the same, please reach out to support at hi@eesel.app and we’ll share more details. Note that the price for eesel AI is broadly the same no matter how you choose to pay (via Atlassian or directly).

Simply follow these steps:

  1. Log in to your eesel AI account
  2. Tap your bot’s icon in the top left corner of eesel AI.
  3. Select ‘Settings’ and then tap ‘Billing’
  4. Click ‘View Stripe dashboard’
  5. Find your invoices inside your Stripe

There is no hidden surcharge pricing. You will simply receive an email notification that you have hit the limit and the AI will stop functioning as expected until you purchase additional interaction credits or upgrade your plan.

You can cancel your plan at any time through your account settings. To do so, follow these steps.

  1. Log in to your eesel AI account
  2. Tap your bot’s icon in the top left corner of eesel AI.
  3. Select ‘Settings’ and then tap ‘Billing’
  4. Head to your Stripe dashboard and remove your subscription.

 

When your payment lapses, we’ll be in touch by email to let you know. All your bots will be put on pause until you’ve updated your payment details. As soon as we receive your payment, everything will pick up again from where we left off.

Yes. You can change your payment method in your eesel AI account.

  1. Log in to your eesel AI account
  2. Tap your bot’s icon in the top left corner of eesel AI.
  3. Select ‘Settings’ and then tap ‘Manage Account’
  4. Enter your email

We’ll flick you an email where you can log in and manage how you pay.

Still have more questions?  Message support

Customer Stories

Loved by 100+ customers
around the world

Flemming Ottosen
Development Director, Simployer

"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."

"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."

Eddie Stephens
Service Desk Lead, CartonCloud

"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."

Alex Capurro
Chief Innovation Officer, Global Pay
Melissa Ryan
Zendesk Administrator, Discuss.io

"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."

Alton Ong
Product Development, EntryLevel

"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."

"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."

Stephan Fischer
Head of Support and Project Department, Aurenz
Flemming Ottosen
Development Director, Simployer

"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."

"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."

Eddie Stephens
Service Desk Lead, CartonCloud

"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."

Alex Capurro
Chief Innovation Officer, Global Pay

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