AI copilot for customer
service teams
"We can onboard new employees much faster with eesel AI's Copilot, and help train them or answer questions with accurate responses straight from the source. Managers are now asked the important questions, and sourcing documents or learning processes has become much easier."
Train
Learns about your
company in minutes
Learns from your past tickets
The AI copilot can analyze your existing conversations, including emails, tickets, and live chats, to understand your tone and draft replies that sound like you.
Learns from canned replies
It picks up your help desk macros and canned responses automatically, so there is no extra setup or manual training needed.
Learns from your help center
Whether your help center is public or private, the AI copilot can learn from it and start answering questions right away.
Learn from your company docs
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on all your content.
See all integrations
Configure
Automatic AI drafts
that sound just like you
Fully control how the AI copilot behaves
With ‘prompts’ you can describe – in plain text – what you want the AI to do and how you want it to sound.
Enable actions and API calls
AI copilot can plug into apps like Airtable or Shopify to look up information in real time or take actions.
Corrections
Correct any response by simply chatting with the AI, and see how it keeps improving with time.
Multilingual
Powered by ChatGPT, the AI copilot can work in almost any language.
Instant advice for any question
Agents can use the AI copilot to ask any question and onboard with ease.
"Our agents can instantly draft replies to customers. We don't have to look through all our documentation on Notion, Google Docs or our help center anymore because eesel AI does it for us. With the AI bot trained on past tickets, it knows exactly how our agents in the past have responded as well. It's been a great optimization!"
Test
Test and roll out
with confidence
Run simulations
Run simulations in a test environment over past tickets, and see how the AI agents perform.
Out of the box reports
Automatically measure AI accuracy and cost savings across all agents.
Gradual roll out
Choose which agents can use the copilot and roll out with confidence.
Products
The ultimate AI for customer service,
all included in one price
AI agent
Personalised drafts for Zendesk tickets based on all your docs and past replies.
Explore AI agent
AI triage
AI can process all tickets and conversations, and route, edit or tag them based on your workflows.
Explore AI triage
AI internal chat
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
AI internal chat
AI chat bubble
Embed an AI chatbot on your website or app to sell or support 24/7, even while your team sleeps.
AI chat bubble
Loved by 1,000+ customers
around the world
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."
"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Frequently asked questions
An AI copilot is an intelligent assistant that works alongside your team, providing real-time support as they handle tasks and respond to customers. It can draft replies, suggest helpful information, and guide agents through complex tickets. By learning from your past tickets, documentation, and knowledge base, an AI copilot helps your team work faster and more confidently.
An AI copilot acts like a second set of hands during every interaction. It suggests the best responses, provides quick access to relevant resources, and helps ensure every reply is accurate and on brand. This means agents spend less time searching for answers and more time focusing on solving problems and building strong customer relationships.
Yes. An AI copilot is especially valuable for onboarding new team members. It offers instant guidance, suggests responses, and helps new agents learn your tone and processes on the job. This reduces training time and helps new hires become confident and effective much faster.
Yes. eesel’s AI copilot integrates with tools like Zendesk, Freshdesk, Intercom, and internal platforms such as Slack or Confluence. You can keep your current workflows and give your team extra support without major changes to your setup.
No. eesel’s AI copilot is designed to work alongside your agents, not replace them. It provides suggestions and assists with drafting, but your team stays in control of every message. This keeps the human touch in your support while improving efficiency and consistency.
If your team spends a lot of time writing similar replies, struggles with maintaining a consistent tone, or wants to handle more conversations without compromising quality, an AI copilot can help. It improves productivity, supports your brand voice, and empowers your team to focus on what matters most.
Still have more questions? Message support
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