Train
eesel AI can use existing conversations - like emails, tickets, and live chats - to understand how you talk and respond in your voice.
eesel AI automatically picks up your existing Zendesk macros. No setup or manual training required.
Whether your Zendesk help center is public or behind a login, eesel AI can learn from it and start answering questions right away.
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.
See all integrationsAI agent
eesel AI automatically learns about your company and tone of voice from past tickets, help centers, macros, and docs, and can then start handling your frontline support.
Explore AI agent
AI can plug right into all the channels that you actually provide support
AI can look up information and take actions in your help desk, Shopify & more.
Simulate the bot over past queries and concretely see accuracy before roll out.
AI copilot
eesel AI automatically learns about your company and tone of voice from past tickets, help centers, macros, and docs, and then draft replies for incoming queries.
Explore AI chatAI quickly learns from past tickets, help centers, macros, and more.
Your new agents can become your top agents in no time.
Choose which agents can use the copilot and roll out with confidence.
Configure
eesel AI can process all incoming chats and tickets, and triage them how you would like. Automatically keep your help desk backlog organised and groomed.
Explore AI triage
Simply describe the behaviour you want in plain text in the AI prompt.
AI can detect and close tickets automatically and avoid clutter.
Simulate the bot over past queries and concretely see accuracy before roll out.
"We use it to be the first responder to our Helpdesk tickets in Jira. It essentially acts just like an agent would. It reduces the need for a human to have to deal with an issue that could be resolved by referring to documentation or by walking the user through steps. It was quite easy to set up. The support we have received from the eesel team has been great and they have worked with us on our specific requirements."
Jason Loyola
InDebted, Head of IT
"We can onboard new employees much faster with eesel AI's Copilot, and help train them or answer questions with accurate responses straight from the source. Managers are now asked the important questions, and sourcing documents or learning processes has become much easier."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Zendesk AI with eesel is a plug-and-play integration that adds intelligent automation to your Zendesk support workflows. It learns from your tickets, macros, and help center content to draft replies, route requests, and streamline day-to-day support.
Yes. With eesel powering Zendesk AI, you can fully automate common support requests like order lookups, basic troubleshooting, and FAQ replies. It handles the busywork while your team focuses on higher-value conversations.
They will. eesel trains on your existing Zendesk content to match your brand’s tone and phrasing. You can fine-tune how it responds, when it escalates, and how it acts in different support scenarios.
Yes. Zendesk AI helps support teams reply faster, maintain consistency, and reduce manual effort across chat, email, and tickets. It’s a flexible solution for any team looking to scale support without sacrificing quality.
No. eesel connects to Zendesk in a few clicks. There’s no need for engineering resources. You can preview results in a sandbox, fine-tune the setup, and go live when ready.
Yes. You can connect tools like Google Docs, Confluence, and internal wikis. Zendesk AI pulls from all connected sources to give more complete, accurate answers across all support channels.
Do you want to know more about Zendesk AI integrations? Message support
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
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