AI drafting assistant for your
emails and support tickets
Works with all helpdesks
From HelpScout to Freshdesk to Gorgias and everything in between, this is the ultimate AI agent that works in all help desks.
Works across all channels
Whether it’s email or social or live chat or tickets, you can integrate the AI agent into your help desk across all channels.
Train
AI learns about you
securely and quickly
Learn from your past replies
AI agents use your existing conversations - like emails, tickets, and live chats - to understand how you talk and respond in your voice.
Learn from canned replies
The AI automatically pick up your existing help desk macros and canned responses. No setup or manual training required.
Learn from your help center
Whether your help center is public or behind a login, the AI agents can learn from it and start answering questions right away.
AI copilot
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
AI triage
AI can process all tickets and conversations, and route, edit or tag them based on your workflows.
AI internal chat
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
AI chat bubble
Embed an AI chatbot on your website or app to sell or support 24/7, even while your team sleeps.
AI email writer
AI assistant to help your team draft emails and replies support tickets faster than ever.
Your data is never used for training
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Locked down, end-to-end
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
Privacy-first and compliant
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Built for enterprise IT
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
Frequently asked questions
An AI email writer is a tool that helps you create emails quickly using artificial intelligence. It learns from your past messages, templates, and writing style to generate personalized drafts that sound natural and on brand.
It generates a first draft based on a short prompt or context, helping you avoid starting from scratch. This speeds up everyday communication such as follow ups, replies, and outreach, especially when the content is repetitive or routine.
Yes. eesel’s AI email writer can be trained on your existing content to reflect your preferred tone, whether it is formal, friendly, direct, or conversational. The more examples you give it, the more accurate and consistent it becomes.
Yes, especially when connected to tools like your CRM or help desk. It can reference real data, such as customer details or past interactions, to make messages more relevant and accurate. You still review and approve the final content before sending.
No. It is designed to support your team, not replace it. The AI helps with drafting and suggestions, while your team stays in control of editing and sending. It removes busywork without taking away the human judgment that matters in communication.
If your team writes similar emails throughout the day, or you want to speed up communication while keeping a consistent voice, an AI email writer can help. It is useful in sales, support, onboarding, and other workflows where fast and clear emails are essential.
Interested?
Join our waitlist now.
Join our waitlist now.
