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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustrated banner of an ebook being assembled from a stack of documents and notes
SEO

AI ebook writer: how to generate an ebook that's actually worth gating in 2026

An AI ebook writer drafts a full ebook in minutes. Here's how to use one to produce a lead magnet people actually read, instead of the filler readers and Google now ignore.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieJun 21, 2026
Illustration of AI reading customer emotion across a support inbox
Customer Support

Can AI do sentiment analysis on support tickets?

Yes, AI can do sentiment analysis on support tickets, and most helpdesks ship it. Here's how it works, where it breaks, and what it's actually good for.

Alicia Kirana UtomoAlicia Kirana UtomoJun 21, 2026
Illustration of an AI teammate cutting a support ticket's wait time down to seconds
customer support

How do I reduce first response time with AI?

A practical guide to reducing first response time with AI: where your FRT actually goes, the four levers AI pulls, and how to roll it out without shipping wrong answers.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieJun 21, 2026
A crowded support ticket inbox being condensed into a few clean summary cards
helpdesk

Can AI summarize support tickets? A practical 2026 guide

Can AI summarize support tickets? Yes, and it is one of the safest AI jobs in support. Here is what it does well, where it slips, and how to set it up.

Riellvriany IndriawanRiellvriany IndriawanJun 21, 2026
Analytics dashboard showing ticket deflection, cost per ticket and resolution rate trending up
customer-service

How do I measure ROI on AI support?

A practical guide to measuring ROI on AI customer support: the formula, the metrics that actually move budget, a worked example, and the baseline mistakes to avoid.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieJun 21, 2026
Two people at a workspace configuring an AI automation builder, in Kustomer periwinkle
Customer Service

How to set up AI in Kustomer: a step-by-step guide for 2026

A practical, screen-by-screen guide to setting up AI in Kustomer: prerequisites, building your first automation, guardrails, routing, testing, and going live.

Rama Adi NugrahaRama Adi NugrahaJun 21, 2026
Illustration of a friendly AI teammate being onboarded inside a helpdesk, connected to email, chat, Slack and Zendesk
Customer Support

How to onboard an AI support agent

A practical, step-by-step guide to onboarding an AI support agent: what to connect, how to set its behaviour, and how to launch without breaking customer trust.

Riellvriany IndriawanRiellvriany IndriawanJun 21, 2026
Olark live chat pricing breakdown illustration in indigo and off-white
Customer Support

Olark pricing in 2026: every plan, PowerUp, and hidden cost

A full breakdown of Olark pricing in 2026: the $29 Standard plan, quote-based Pro, every paid PowerUp, and the per-seat costs that creep up as you grow.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieJun 21, 2026
Illustration of static canned responses turning into AI-drafted replies for customer support
Customer Support

How to automate canned responses with AI

A practical guide to automating canned responses with AI: turn static macros into replies that pull real answers, fill in the details, and know when to escalate.

Riellvriany IndriawanRiellvriany IndriawanJun 21, 2026

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