The
Paperclip

Thoughts on everything AI, customer support and sales.

Freshdesk AI chatbot in 2025: An honest overview

Freshdesk offers built-in AI for support automation, but its limitations around customization, transparency, and integration leave many teams searching for better options.

Stevia Putri

Marketing Generalist

What is Freshdesk AI? A complete 2025 overview

Freshdesk AI is built to help support teams automate replies, classify tickets, and boost speed.

Katelin Teen

Editor

bubble map showing eesel AI's in the middle, connected to various e-commerce systems, such as: Shopify, Big Commerce, Woo Commerce, Magento Store, and many more

7 best AI alternatives to Zendesk and Freshdesk for smarter support

Looking for a better support tool than Zendesk or Freshdesk? Check out 7 platforms with smarter AI and easier ways to help your team work faster.

Kenneth Pangan

Writer

Freshdesk Freddy AI: features, limitations, and a better approach

What does Freddy AI have to offer? Where does it fall short? And what other alternatives are out there?

Amogh Sarda

Founder

Connect ChatGPT with Freshdesk in just a few minutes

Connecting ChatGPT to Freshdesk is simple. Plus, it barely takes 5 minutes. In this guide, you can learn how to start integrating now.