Set up Freshdesk AI
in one click.
Freshdesk AI agent
Freshdesk AI copilot
Freshdesk AI triage
Freshdesk AI chat bubble
Train
Quickly learns about your
company and writing style
Learn from your past replies
eesel AI can use existing conversations - like emails, tickets, and live chats - to understand how you talk and respond in your voice.
Learn from canned replies
eesel AI automatically picks up your existing Zendesk macros. No setup or manual training required.
Learn from your help center
Whether your Zendesk help center is public or behind a login, eesel AI can learn from it and start answering questions right away.
Learn from your company docs
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.
See all integrations
AI agent
Freshdesk AI agents can handle
your Tier 1 support.
eesel AI automatically learns about your company and tone of voice from past tickets, help centers, macros, and docs, and can then start handling your frontline support.
Explore AI agent
Works across all channels like emails, tickets, and chat
AI can plug right into all the channels that you actually provide support
Takes actions and escalates like any human agent would
AI can look up information and take actions in your help desk, Shopify & more.
Simulate and test in a sandbox environment
Simulate the bot over past queries and concretely see accuracy before roll out.
"We use it to be the first responder to our Helpdesk tickets in Jira. It essentially acts just like an agent would. It reduces the need for a human to have to deal with an issue that could be resolved by referring to documentation or by walking the user through steps. It was quite easy to set up. The support we have received from the eesel team has been great and they have worked with us on our specific requirements."
AI copilot
Let Freshdesk AI copilot
draft replies for
tickets.
eesel AI automatically learns about your company and tone of voice from past tickets, help centers, macros, and docs, and then draft replies for incoming queries.
Explore AI chatLearns from your content and tools in minutes
AI quickly learns from past tickets, help centers, macros, and more.
Perfect for onboarding
Your new agents can become your top agents in no time.
Gradual roll out
Choose which agents can use the copilot and roll out with confidence.
Configure
Freshdesk AI to tag, route, edit &
close.
eesel AI can process all incoming chats and tickets, and triage them how you would like. Automatically keep your help desk backlog organised and groomed.
Explore AI triage
Fully customizable
Simply describe the behaviour you want in plain text in the AI prompt.
Close spam and “Thank You”
AI can detect and close tickets automatically and avoid clutter.
Simulate and test
Simulate the bot over past queries and concretely see accuracy before roll out.
"We can onboard new employees much faster with eesel AI's Copilot, and help train them or answer questions with accurate responses straight from the source. Managers are now asked the important questions, and sourcing documents or learning processes has become much easier."
Your data is never used for training
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Locked down, end-to-end
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
Privacy-first and compliant
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Built for enterprise IT
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
Want to try this on your
own help docs?
Just drop in your help center.
Questions & answers
Yes, there is a free trial! You can start your trial (no payment info required) when you sign up for an account. Train it on your help center, past tickets, docs and more all within the free trial. Test it out inside the dash, or try it out in your Freshdesk directly!
When you purchase the eesel AI add-on, you’re enabling everyone in your workspace (except for guests) to have unlimited use of eesel AI. To ensure optimal performance and fair usage across all eesel AI users, your access to AI features can be reduced depending on your usage.
When you purchase the eesel AI add-on, you’re enabling everyone in your workspace (except for guests) to have unlimited use of eesel AI. To ensure optimal performance and fair usage across all eesel AI users, your access to AI features can be reduced depending on your usage.
When you purchase the eesel AI add-on, you’re enabling everyone in your workspace (except for guests) to have unlimited use of eesel AI. To ensure optimal performance and fair usage across all eesel AI users, your access to AI features can be reduced depending on your usage.
Loved by 100+ customers
around the world
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."
"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Get started now
for free.
for free.
