The Beginner’s Guide to Zendesk AI
Chapters for our Zendesk AI guide
From start to finish, here you'll find a detailed overview of everything Zendesk AI. Setup instructions, pricing, challenges, and alternatives - we've got you covered! Use our useful tools and comprehensive info to help figure out if Zendesk AI's copilot and AI agent features are right for you.
Chapter 1:
A TL;DR of Zendesk AI features
A short TL;DR of Zendesk AI features, and an introduction to our guide.
Chapter 2:
Features explained
A deep dive of Zendesk AI features, explaining what they are, what they do, and how they help (or don’t!)
Chapter 3:
Understanding Zendesk AI pricing
Review the pricing for Zendesk AI, and try out our calculator to figure out how expensive it will be for your setup!
Chapter 4:
Setting up Zendesk AI
Step-by-step instructions for setting up and testing your Zendesk AI.
Chapter 5:
Zendesk AI in action
Real users and real experiences of Zendesk AI. What does it really look like? What’s the feedback from users?
Chapter 6:
Measuring performance and ROI
Once you’re set up, it’s time to monitor Zendesk’s AI to determine if you’re truly getting value from it.
Chapter 7:
Zendesk AI limitations and pitfalls
Now that we’ve tested Zendesk, monitored it’s performance, and reviewed some feedback – what are the limitations? Let’s check out the clear downsides of Zendesk AI.
Chapter 8:
Enhancing Zendesk with third-party AI tools
Zendesk AI doesn’t look like a great fit for more companies looking to automate and scale. Good thing there are apps like eesel AI to provide a better alternative!
Chapter 9:
What’s next for Zendesk AI
Zendesk has its positives and negatives. Maybe it’s right for your team, or maybe you’ve decided to go with an alternative. But what does Zendesk AI have in store for the future?
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Learn more about how eesel AI supercharges Zendesk
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"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."
"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
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