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The Beginner’s Guide to Zendesk AI

Complete Zendesk AI playbook in 2025: Basic to advanced AI for customer support

From start to finish, here you'll find a detailed overview of everything Zendesk AI. Setup instructions, pricing, challenges, and alternatives - we've got you covered! Use our useful tools and comprehensive info to help figure out if Zendesk AI's copilot and AI agent features are right for you.

Chapter 1:


A TL;DR of Zendesk AI features 

A short TL;DR of Zendesk AI features, and an introduction to our guide.

Chapter 2:

Features explained

A deep dive of Zendesk AI features, explaining what they are, what they do, and how they help (or don't!)

Chapter 3:

Understanding Zendesk AI pricing

Review the pricing for Zendesk AI, and try out our calculator to figure out how expensive it will be for your setup!

Chapter 4:

Setting up Zendesk AI

Step-by-step instructions for setting up and testing your Zendesk AI.

Chapter 5:

Zendesk AI in action

Real users and real experiences of Zendesk AI. What does it really look like? What's the feedback from users?

Chapter 6:

Measuring performance and ROI

Once you're set up, it's time to monitor Zendesk's AI to determine if you're truly getting value from it.

Chapter 7:

Zendesk AI limitations and pitfalls

Now that we've tested Zendesk, monitored it's performance, and reviewed some feedback - what are the limitations? Let's check out the clear downsides of Zendesk AI.

Chapter 8:

Enhancing Zendesk with third-party AI tools

Zendesk AI doesn't look like a great fit for more companies looking to automate and scale. Good thing there are apps like eesel AI to provide a better alternative!

Chapter 9:

What’s next for Zendesk AI

Zendesk has its positives and negatives. Maybe it's right for your team, or maybe you've decided to go with an alternative. But what does Zendesk AI have in store for the future?

Guides

Other Guides from eesel AI

Want to implement AI across more than just your customer service? Check out our other comprehensive guides for different platforms here. Connect them all with eesel AI and get the most out of your teams and documentation with AI.

A complete guide to Confluence AI

Take a look at how eesel AI fits right into your existing workflows and tools, seamlessly learning about your company, how you work and joining in as your new teammate. No heavy lifting needed.

Check it out

A complete guide to Freshdesk AI

Take a look at how eesel AI fits right into your existing workflows and tools, seamlessly learning about your company, how you work and joining in as your new teammate. No heavy lifting needed.

Check it out
Customer Stories

Loved by 1,000+ customers
around the world

Read customer stories
Flemming Ottosen
Development Director, Simployer

"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."

"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."

Eddie Stephens
Service Desk Lead, CartonCloud

"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."

Alex Capurro
Chief Innovation Officer, Global Pay
Melissa Ryan
Zendesk Administrator, Discuss.io

"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."

Alton Ong
Product Development, EntryLevel

"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."

"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."

Stephan Fischer
Head of Support and Project Department, Aurenz
Flemming Ottosen
Development Director, Simployer

"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."

"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."

Eddie Stephens
Service Desk Lead, CartonCloud

"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."

Alex Capurro
Chief Innovation Officer, Global Pay
Read customer stories

Learn more about how eesel AI supercharges Zendesk

Take a look at how eesel AI fits right into your existing workflows and tools, seamlessly learning about your company, how you work and joining in as your new teammate. No heavy lifting needed.
Explore Zendesk integration

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