Aarsleff - constructing a better customer service experience with eesel AI

• Aarsleff has trained its eesel AI bots on their Sharepoint information, PDFs and more.

• Aarsleff utilizes eesel AI's multibot functionality, deploying internal bots for employees and customer-facing bots for external interactions.

• Aarsleff leverages eesel AI's multilingual capabilities to support operations in both English and Danish.

Aarsleff, a Danish civil engineering and construction company, is a leader in large-scale infrastructure projects. As their success grew, so did the volume of inquiries they received. To efficiently manage and streamline their vast pool of information for both internal and external use, they needed a robust solution that could keep pace with their expanding operations.

Through eesel AI, Aarsleff gained powerful tools to address both internal and customer needs. Additionally, they utilize its analytics capabilities to drive data-informed decisions, ultimately strengthening their overall success.

How do they use eesel?

While eesel AI is primarily used to streamline information access and enhance customer support - both of which remain a priority for Aarsleff - the company has also woven it into broader business operations.

To keep things running smoothly, Aarsleff uses multiple AI bots, each designed for a specific role. Some are for internal use, while others handle customer inquiries. The customer-facing AI is carefully trained to follow company policies, management practices, and legal regulations, ensuring every response stays within the right guidelines.

Beyond assisting customers, Aarsleff also uses AI to support decision-making. By analyzing industry trends and internal data, they gain valuable insights that help refine their strategies and improve operations, keeping them ahead in a competitive industry.

Aarsleff is also able to use their AI bots to help onboard and train employees. Instead of relying on asking a coworker or manager about particular processes, or sourcing documents, the AI bot is able to step in and streamline their inquiries.

eesel's impact for Aarself's workflows

Aarself’s integration of eesel AI has led to clear, tangible benefits. Both internal teams and customers now have immediate access to accurate information, eliminating the need to manually search through extensive knowledge bases. This ensures faster resolutions and a more efficient flow of information across the organization.

In addition, Aarself is using a specialized internal AI bot to analyze data and support informed, strategic decision-making-positively impacting business performance. With eesel AI, they’re not only improving day-to-day operations but also gaining expert-level insights that make complex information more accessible and actionable throughout the company.

Looking for an AI bot for your internal teams or customer support? Have documents spread across Sharepoint and other platforms? Give eesel AI a free trial (no payment information required!) or book in a call to hear how we can level up your business operations with AI.