Integrations will change the way you and your customers go about customer service. Integrating Intercom with eesel AI will turn it into a robust hub for automation, collaboration, and customer satisfaction. Being able to connect to applications such as Google Docs, Confluence, Slack, and eesel AI will make Intercom your one stop shop to success.
No more fiddling with multiple applications as you’ll have several databases worth of knowledge on a simple sidebar extension. Whether you’re a small business starting up or a large enterprise looking to be more efficient, Intercom integrations such as eesel AI can save time, money, and increase customer satisfaction.
Why should you care about Intercom’s integrations?
Simple answer is that it saves time, which in turn saves money. Integrations enable small teams to punch far above their weight class, handling more tasks in efficiently. Bigger teams get the benefit of a more streamlined workflow. In essence:
- Improved efficiency: Automate tasks like ticket handling and answering FAQs, allowing your team to focus on what matters.
- Centralized workflows: Access all your tools in one convenient location, meaning more meaningful communication between all departments.
- Enhanced customer experience: Get faster replies, 100% accurate information, and seamless escalations which lead to improved customer satisfaction and retention.
How to integrate Intercom with other applications
There are two main ways Intercom can function with other applications: it can be a destination or it can be a source.
As a destination, Intercom has access to all your other applications at the push of a button and is best used this way if it’s your main application. You simply use the eesel AI Chrome extension to add all the info from your other platforms, and chat with it alongside your Intercom. This method allows you to have access to Google Docs, Confluence, and a heaps of other applications.
As a source, Intercom’s database can be pulled up at the push of a button in a number of other applications you use. This method allows you to pull from your Intercom help center in applications such as Slack or even a chat bubble on your site.
How to set up Intercom as a destination using eesel AI
- Log into your eesel account and head to the dashboard.
2. Select the bot you’d like to use/train.
3. Select the “+” button next to destinations on the sidebar.
4. Search for Intercom as a destination then click on “AI Assistant” and “Install extension”.
5. Navigate to a platform you’d like to integrate with and use the extension to add Sources for your Intercom. You can add your current tab, or all tabs.
You can also add PDFs or websites directly through the eesel AI dashboard. This way, you can integrate your info from any platform and in the way that works for you.
Now that you have sources that your bot is trained on, you can use the eesel AI extension to use this info in Intercom. Or, you can contact us at hi@eesel.app to set the bot up as an agent inside your Intercom.
How to set up Intercom as a source using eesel AI
- Log into your eesel account and head to the dashboard.
2. Select the bot you’d like to use/train.
3. Select the “+” button next to sources on the sidebar.
4. Search for “Intercom” as a source then click on it.
5. Enter your root Intercom center URL then click on “Start Crawling”
Want to get started integrating Intercom with other apps?
Integrating Intercom with eesel AI allows businesses to adapt their customer support operations to changing times. In an age where people want answers quickly, these integrations could be the difference between retaining a customer and an angry review. At it’s core, eesel AI integrations help you automate tasks, streamline workflows, and enhance customer interactions, which ultimately save time and reduce costs.
By now you should have Intercom integrated with all your other applications. If you’re part of the people who haven’t experienced what a chance eesel AI can make, head over to our website to learn more or try eesel AI for free, no strings attached, we promise.
