The
Paperclip

A comprehensive guide to understanding and configuring Zendesk business rules, covering triggers, automations, macros, and practical setup steps for efficient customer support workflows.

A comprehensive guide to Zendesk business rules including triggers, automations, and ticket actions for efficient support automation.

Master Zendesk Group SLA policies with our comprehensive guide. Learn how to filter by group ID, configure ownership time metrics, and optimize internal team performance.

A comprehensive guide to setting up and optimizing greeting messages in Zendesk messaging for both AI agents and human agent assignments.

Master Zendesk messaging canned responses with this complete guide. From creating macros to 50+ ready-to-use templates, learn how agents can respond faster while maintaining quality.

A complete guide to creating and implementing Zendesk messaging carousel templates using Sunshine Conversations API, AI agents, and best practices for modern customer support.

A complete guide to integrating Facebook Messenger with Zendesk, including setup instructions, plan requirements, key limitations, and modern alternatives.

A complete guide to setting up Zendesk's Instagram messaging channel, including prerequisites, step-by-step configuration, and best practices for 2026.