I tested 5 tools to find what is better than Intercom Fin in 2025

Look, Intercom Fin is a pretty impressive AI agent. It can read your help docs, chat with customers, and handle a decent number of support tickets all by itself. But its pricing model has a major catch.

The per-resolution fee sounds reasonable at first, but it can lead to some seriously unpredictable bills.

When your support AI gets better at closing tickets, your bill goes up. It feels a bit like you’re being punished for doing well.

So, I went looking for what is better than Intercom Fin. I wanted to find tools that deliver the same AI power but without the chaotic billing. This list is what I came up with: five alternatives that offer more predictable costs, better flexibility, and more control over your AI support.

Understanding alternatives: What is better than Intercom Fin?

These alternatives are AI-powered support agents built to help with customer service, and we’re not talking about your basic, clunky chatbot here. Think of them as a new teammate you can train on all of your company’s knowledge.

Their main job is to understand what customers are asking and give them instant, correct answers by learning from your help centers, internal documents, and even past support conversations. They handle those common, repetitive questions that eat up so much of your team’s time.

The whole point is to let the AI handle the easy stuff so your team can focus on the tricky problems that actually need a human touch. And the best ones just plug into the helpdesk you’re already using, whether that’s Intercom, Zendesk, or Freshdesk, without making you switch platforms.

How I picked these tools to find what is better than Intercom Fin

To find real alternatives, I focused on the things that actually matter when you’re trying to get off the Intercom Fin rollercoaster. My criteria were all about giving you more control and predictability.

First up was the pricing model. I was specifically looking for tools with flat-rate plans, not another per-resolution model that leaves you guessing. Next was ease of setup. How fast can you get it working without needing a developer or sitting through a sales demo? I also looked at integration and flexibility. A good AI shouldn’t just read one help center; it needs to connect to all the places your knowledge lives, like Google Docs or Confluence. Finally, I wanted to see real customization and control. You should be able to make the AI sound like your brand and decide exactly which tickets it handles.

Finding what is better than Intercom Fin: A quick comparison

For anyone who just wants the highlights, here’s a quick breakdown of how the top alternatives compare.

Tool	Pricing Model	Best For	Standout Feature
eesel AI	Flat-rate (by interactions)	Teams wanting control & predictable costs	Powerful simulation mode & multi-source knowledge unification
My AskAI	Flat-rate (by tickets)	Startups focused on affordability	Simple setup and cost-effective pricing
Zendesk AI	Add-on to subscription	Companies deep in the Zendesk ecosystem	Native integration with Zendesk suite tools
Tidio Lyro AI	Flat-rate (by conversations)	Small businesses needing simple automation	Easy-to-use chatbot builder
DocsBot AI	Flat-rate (by questions)	Teams with docs-heavy knowledge bases	Strong focus on knowledge base Q&A

5 tools: What is better than Intercom Fin in 2025

Each of these tools gives you a solid reason to step away from Intercom Fin’s pricing and walled-garden approach. Let’s get into the details.

1. eesel AI

eesel AI feels like the most solid all-around option for teams that want a lot of power and control with predictable pricing, and you don’t have to switch helpdesks. It’s genuinely self-serve, so you can get it up and running in a few minutes.

The thing that really stands out with eesel is how it pulls together knowledge from everywhere. It doesn’t just train on your help center; it connects to past tickets, internal wikis on Confluence, and documents in Google Docs to build a complete picture of your support knowledge. On top of that, its simulation mode is incredibly useful. You can test it on thousands of your old tickets to see how it’ll perform and get a real resolution rate before a customer ever interacts with it. No guesswork.

A screenshot of the eesel AI simulation mode, which is a great way to test what is better than Intercom Fin.:

Pricing:

eesel AI’s pricing is simple and based on monthly interactions, not how many tickets it solves.

Plan	Monthly Price (Billed Annually)	Monthly Interactions
Team	$239	Up to 1,000
Business	$639	Up to 3,000

Pros:

• You can actually get it running in minutes. The setup is truly self-serve with one-click integrations. No need to talk to a salesperson to start.

• The simulation mode lets you test it safely. You can validate how well it works on your real historical data before you launch.

• It learns from everything, not just a single help center. It’s the only tool I found that properly trains on past tickets and internal docs to get the full context of your business.

• Predictable, flat-rate pricing. Your bill is the same every month, so you aren’t penalized for resolving more issues.

Cons:

• The Team plan has an interaction limit, so if you have a high volume of tickets, you’ll probably need the Business plan.

Verdict:

eesel AI is the best pick for teams that want a powerful AI agent, full control over how it works, and a pricing model that won’t give them a heart attack.

2. My AskAI

My AskAI is a great budget-friendly option that keeps things simple and affordable. It’s an excellent choice for teams whose main goal is to escape the high costs of Intercom Fin.

The platform makes it pretty easy to train an AI agent on your website or help center and connect it to your existing tools. While it might not have all the fancy features of other platforms, it does the basics really well for a great price.

Pricing:

My AskAI has tiered plans based on how many conversations you have each month.

Plan	Monthly Price	Conversations/Month
Essentials	$89	200
Pro	$149	1,000

Pros:

• It’s way cheaper than Intercom Fin, with monthly costs that don’t change.

• Very straightforward to set up and train on your public help documentation.

Cons:

• It doesn’t have some of the fancier features like workflow automation or the simulation mode you get with eesel AI.

• It has fewer built-in integrations for internal knowledge sources like Notion or Confluence.

Verdict:

My AskAI is a smart choice for startups and small businesses where budget is the top concern and a simple AI helper is all that’s needed to get going.

3. Zendesk AI

For teams already living and breathing inside the Zendesk ecosystem, Zendesk AI is the most obvious, if a bit limiting, choice. It’s not a separate tool but an add-on to the main Zendesk suite.

Its greatest strength is that it’s built right into everything Zendesk. It can sort tickets, summarize chats, and suggest replies for agents without them ever leaving their dashboard. But that’s also its biggest drawback, it locks you in completely. If you’re not a Zendesk customer (or think you might leave someday), this just isn’t for you.

Pricing:

Zendesk AI’s pricing can get a little complicated. You need a base Zendesk Suite plan, and then you pay for the AI features as an add-on.

• Suite Team Plan: Starts at $55 per agent/month (billed annually).

• Advanced AI Add-on: Another $50 per agent/month on top of that.

Pros:

• It’s built right into Zendesk, so everything works together smoothly.

• Offers helpful agent-assist tools like AI-drafted replies and ticket summaries.

Cons:

• You’re completely locked into Zendesk; it’s useless if you use any other helpdesk.

• The per-agent pricing adds up quickly as your team gets bigger.

Verdict:

Zendesk AI is the best option for dedicated Zendesk users who care more about native integration than anything else. For anyone looking for a more flexible solution, it’s not a practical choice.

4. Tidio Lyro AI

Tidio approaches AI automation from a more accessible, user-friendly angle. It’s a good fit for small and medium-sized businesses that want to try AI without a massive learning curve.

Its main draw is the visual chatbot builder, which lets you create simple automated flows using a drag-and-drop interface. It’s a nice way to handle basic questions on a website and point users in the right direction.

Pricing:

Tidio has a standalone plan for its AI agent, Lyro.

• Lyro AI Plan: Starts at $32.50/month (billed annually) for 50 Lyro AI conversations.

Pros:

• Super easy to set up and manage, even if you don’t have technical skills.

• An affordable option for businesses that just need a basic AI chatbot.

Cons:

• It’s not built for really complex customer problems that involve multiple steps.

• It doesn’t offer deep customization or the ability to do advanced things like connect to other systems via API.

Verdict:

Tidio is a solid starting point for small businesses that need a simple AI to field common questions and don’t need deep helpdesk features or complex automation.

5. DocsBot AI

DocsBot AI is a specialized tool that’s perfect for companies where almost all support knowledge is in technical documents, PDFs, or other static files.

It’s really good at turning your static docs into a chatbot people can actually talk to. Instead of forcing users to dig through long articles, DocsBot lets them just ask a question and get an answer. It’s a great way to make your knowledge base more interactive.

Pricing:

DocsBot AI offers a few tiers based on message and page limits.

Plan	Monthly Price (Billed Annually)	Messages/Month
Personal	$49	5,000
Standard	$149	15,000
Business	$499	100,000

Pros:

• Great for making your technical documentation interactive.

• Gives you good data on what your users are asking, which can help you find gaps in your content.

Cons:

• It can’t learn from past customer chats or support tickets, so it misses out on real-world context.

• It’s more limited in what it can do inside a helpdesk compared to a more complete tool like eesel AI.

Verdict:

DocsBot AI is a fantastic choice for support teams that rely heavily on their documentation. But it’s less suited for teams that need an AI agent to learn from all customer interactions and handle more complex support tasks.

3 things to look for when deciding what is better than Intercom Fin

As you look at your options, keep these three things in mind. They’ll help you avoid the same headaches that make Intercom Fin a pain.

1. Predictable pricing: A non-negotiable

The whole reason you’re probably here is because of Intercom Fin’s per-resolution pricing. When your bill goes up because the AI is doing its job well, something is wrong. Don’t fall into the same trap. Look for tools with a simple, flat-rate model. That way, you know what you’re paying each month and can focus on support, not on deciphering your invoice.

2. Avoiding lock-in

You don’t want a tool that forces you to move your whole setup. The best AI agents are flexible. They should plug into the helpdesk you use now and learn from all your knowledge, no matter where it is. Steer clear of anything that only works inside one company’s walled garden. You need a tool that brings all your info together, not one that locks you in.

3. The ability to test first

Letting a new, untested AI loose on your customers is a terrible idea. It’s a quick way to frustrate people and make your company look bad. A good platform will give you a way to test the AI on your own data, like your past support tickets. This lets you see exactly how it will perform, check its accuracy, and get a real sense of its impact before you ever turn it on for real.

The final verdict

Intercom Fin is a decent tool, but its unpredictable pricing and closed-off system make other options look very attractive. The right choice for you comes down to what your team needs, whether that’s a simple, low-cost option or a platform deeply tied to your existing helpdesk.

But if you’re looking for a balance of power, control, and predictable costs, you’ll want something that lets you customize everything, pulls in knowledge from all your sources, and lets you test without any risk.

Ready to see how an AI agent can automate your support without the surprise costs? Start your eesel AI trial and go live in minutes.