The
Paperclip

A comprehensive guide to creating and managing custom ticket fields in Zendesk, from basic setup to advanced configuration with business rules.

A practical guide to routing Zendesk tickets based on groups and organizations, covering group mapping, triggers, and omnichannel routing with step-by-step instructions.

A practical guide to understanding and configuring default groups in Zendesk, covering both account-level and agent-level settings with troubleshooting tips.

A practical guide to configuring Zendesk group routing, from simple group mapping to advanced omnichannel routing with skills-based assignment.

A practical guide to setting up and using Zendesk organization custom fields for better customer data management and automated workflows.

A complete guide to automating ticket routing in Zendesk using organization domains, triggers, and group mapping.

A practical guide to configuring Zendesk ticket sharing, including cross-account collaboration and organization-level visibility settings.

A complete guide to automating pending ticket reminders in Zendesk using the bump-bump-solve workflow. Includes step-by-step setup, triggers, automations, and troubleshooting tips.