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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Hiver pricing breakdown banner with the Hiver logo on a warm off-white background
Helpdesk

Hiver pricing in 2026: plans, real costs, and whether it's worth it

A full breakdown of Hiver pricing in 2026: every plan, the per-seat math at real team sizes, what the AI tiers include, and where the model bites.

KiraKiraJun 17, 2026
Gladly pricing breakdown illustration in Gladly green
Customer Service

Gladly pricing in 2026: what you actually pay (and what's hidden)

A full breakdown of Gladly pricing in 2026: the usage-based Shopify plan, the contact-sales enterprise packages, the add-ons nobody quotes, and what teams really pay.

Riellvriany IndriawanRiellvriany IndriawanJun 17, 2026
Illustration of one agency account branching out to three separate client support setups
Customer Support

AI support for agencies: how to run client support at scale in 2026

A practical guide to AI support for agencies and BPOs: how to automate tier-1 work across multiple client brands without losing control, voice, or margin.

KiraKiraJun 17, 2026
Dixa pricing breakdown illustration in Dixa purple
Customer Service

Dixa pricing in 2026: plans, add-ons, and what you actually pay

A full breakdown of Dixa pricing in 2026: the three seat-based plans, the AI add-ons hidden behind a demo, real per-team costs, and where it stings.

KiraKiraJun 17, 2026
Illustration of AI customer service across a hotel guest journey
Customer Service

AI customer service for hospitality: what actually works in 2026

A practical guide to AI customer service for hospitality: the real use cases across the guest journey, what it costs you when it goes wrong, and how to pick a tool.

KiraKiraJun 17, 2026
Illustration of customer support and live chat tools lined up as Freshchat alternatives
Customer Service

The 8 best Freshchat alternatives in 2026

We compared 8 Freshchat alternatives on AI quality, pricing, and channels, so you can find the support tool that actually fits your team in 2026.

KiraKiraJun 17, 2026
Illustration of a support team choosing between several help desk tool cards, with the eesel logo
Customer Service

The 8 best Groove alternatives for 2026

Groove just rebranded to Helply and dropped its per-seat plans. Here are the 8 best Groove alternatives for 2026, with real pricing, pros and cons.

Riellvriany IndriawanRiellvriany IndriawanJun 17, 2026
Hero illustration of AI agent tools for the Freshchat customer messaging platform
Customer Service

The 6 best AI tools for Freshchat in 2026

We dug into the best AI for Freshchat in 2026, from Freshworks' own Freddy AI Agent to eesel, Chatbase, Botpress, Ada, and Forethought, with real pricing and honest takes.

Riellvriany IndriawanRiellvriany IndriawanJun 17, 2026
Hero illustration of AI agent tools for the Chatwoot customer support platform
Customer Service

The 6 best AI tools for Chatwoot in 2026

We dug into the best AI for Chatwoot in 2026, from its native Captain agent to eesel, Botpress, Voiceflow, Chatbase, and Ada, with real pricing and honest takes.

Riellvriany IndriawanRiellvriany IndriawanJun 17, 2026

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