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Discover how to automatically tag tickets in Zendesk based on reply activity, even without a native reply counter. Includes workarounds and AI alternatives.

Master Zendesk skills-based routing with this practical guide. From setting up skills to configuring automations, learn how to route tickets to the right agents automatically.

Stale tickets are the clutter of customer support. They sit in your queue, untouched for days or weeks, artificially inflating your backlog and distorting the metrics your team uses to measure success. Every support team knows the feeling of opening

A practical guide to modifying Zendesk's default ticket closure automation from 4 days to 24 hours, including setup steps and important considerations.

A comprehensive guide to setting up and using Zendesk's time-based automation conditions to streamline your support workflow and manage tickets efficiently.

Master Zendesk's time-based automation conditions with this practical guide. Learn the difference between triggers and automations, how to set up 'hours since' conditions, and avoid common pitfalls.

Master Zendesk's SLA automation conditions to alert your team before and after breaches. Includes practical workarounds and AI-powered alternatives.

A complete walkthrough for setting up Zendesk automations that monitor unassigned tickets and escalate them to the right team members automatically.