The
Paperclip

A comprehensive guide to creating and managing custom ticket fields in Zendesk, from basic setup to advanced configuration with business rules.

A practical guide to routing Zendesk tickets based on groups and organizations, covering group mapping, triggers, and omnichannel routing with step-by-step instructions.

A complete guide to automating pending ticket reminders in Zendesk using the bump-bump-solve workflow. Includes step-by-step setup, triggers, automations, and troubleshooting tips.

A complete guide to implementing round robin ticket assignment in Zendesk, covering native features, popular third-party apps, and modern AI alternatives.

A practical guide to configuring skills based routing in Zendesk, from initial setup to advanced routing rules that match tickets to your most qualified agents.

Master Zendesk ticket management with our complete guide to merging and splitting tickets. Covers native merge features, split workarounds, and AI-powered alternatives.

A practical step-by-step guide to setting up Zendesk ticket views that help agents stay organized and productive.

Master Zendesk view column customization with this step-by-step guide. Learn to add, remove, and reorder columns for better ticket organization.