The
Paperclip

Discover how to automatically tag tickets in Zendesk based on reply activity, even without a native reply counter. Includes workarounds and AI alternatives.

A practical guide to the Zendesk automation API with working code examples, authentication setup, and common automation patterns for developers.

Discover proven methods to automate old ticket archiving in Zendesk from native automations to third-party solutions and learn why modern AI approaches offer a better alternative.

Master Zendesk skills-based routing with this practical guide. From setting up skills to configuring automations, learn how to route tickets to the right agents automatically.

Master the Zendesk automation audit log with this step-by-step guide. Learn how to track automation changes, troubleshoot issues, and keep your support workflows running smoothly.

Discover how to automate custom field updates in Zendesk using triggers, automations, bulk editing, API calls, and AI teammates.

A practical guide to setting up Zendesk automations that automatically close cancelled requests, including automation recipes, trigger workarounds, and best practices for ticket lifecycle management.

Stale tickets are the clutter of customer support. They sit in your queue, untouched for days or weeks, artificially inflating your backlog and distorting the metrics your team uses to measure success. Every support team knows the feeling of opening