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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Hand-drawn support agent at a laptop and a customer with a phone, with a friendly AI assistant between them and speech bubbles showing a bill, a storm with a lightning bolt, and a house with moving boxes

AI for utilities customer service: sort the queue before you automate it

AI for utilities customer service works lane by lane: outage questions from the outage map, bills from the account, shut-offs and gas smells to people.

Riellvriany IndriawanOct 30, 2026

Hand-drawn traveler with a suitcase and phone talking to a support agent at a laptop, with an AI assistant in a speech bubble and a plane flying overhead

Guides

AI for airline customer service: what to automate on a storm day

AI for airline customer service works on a storm day when it answers status and rebooking questions from policy, drafts refunds for a person, and never improvises.

Riellvriany IndriawanOct 30, 2026

Hand-drawn support agent at a laptop and a colleague with a tablet, with an AI assistant in a speech bubble sending an alert, a note and an email out to different channels

Guides

AI for major incident communication: one story on every channel

AI for major incident communication works when every channel reads from one verified incident record, AI drafts, a person approves, and nothing goes out unverified.

Rama AdiOct 30, 2026

Hand-drawn support agent and engineer at laptops while a friendly AI helper holds up a status card with a check mark and a ticket list, with a warning bubble beside them

Guides

AI for status page updates: answer every "is it down?" ticket from one source

AI for status page updates works best in reverse: the status page feeds the AI, which matches outage tickets and replies only with what the page says.

Rama AdiOct 30, 2026

Hand-drawn support tickets flying into an AI funnel that sorts them onto a tidy request board, with a support agent and a product manager on either side

Guides

AI for feature request tracking: catch every ask in your support tickets

AI for feature request tracking works when it tags the ask inside the ticket, links it to one request, and replies to everyone who asked once it ships.

Riellvriany IndriawanOct 30, 2026

Hand-drawn support agent pointing at a stack of tickets while a friendly AI helper sorts them into three paths, and an engineer at a laptop holds a bug report card

Guides

AI for bug triage: sort real bugs from support tickets before engineering sees them

AI for bug triage works in the support queue: it sorts not-a-bug from maybe and likely bugs, asks for missing details, and hands engineers a report a person confirms.

Riellvriany IndriawanOct 30, 2026

Hand-drawn developer at a laptop while a friendly AI helper reads the API docs and an error log, then hands a bug report card to an engineer

Guides

AI for developer support: what it can answer and what goes to engineering

AI for developer support works when it answers docs and setup questions, looks up a developer's own requests, and hands possible bugs to engineers as a report.

Rama AdiOct 30, 2026

Hand-drawn support teammate at a laptop while a friendly AI helper connects a reorder box, a pallet of cases, a price sheet, an invoice and a checked order for a wholesale buyer

Guides

AI for wholesale B2B orders: what to automate, what to approve, what to keep

AI for wholesale B2B orders works when it knows which retailer is asking, reads that account's prices and terms, drafts reorders for a person, and never grants credit.

Rama AdiOct 30, 2026

Hand-drawn buyer at a laptop sending chat and email questions to a friendly AI helper, which passes the conversation to a salesperson on the phone

Guides

AI for pre-sales questions: what it should answer and what goes to sales

AI for pre-sales questions works when it answers specs, fit and published prices, and hands quotes, discounts and big deals to sales with the lead filled in.

Riellvriany IndriawanOct 30, 2026

Hand-drawn support agent at a laptop while a friendly AI helper sorts an exchange and a customer carries a return parcel

Guides

AI for returns management: what to hand the AI, what to keep, and how to set it up

AI for returns management works when it sorts return tickets by reason: it answers policy and refund-status questions, and a person decides damaged items and refunds.

Riellvriany IndriawanOct 30, 2026

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