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A Recharge one-time product rides only on the next order, and skipping, moving or cancelling that order does not remove it. Here is how to answer add-on tickets.

A Recharge subscription product swap leaves the charge date and skips alone but can change the price and reset discounts. Here is what to check before you reply.

In Recharge, a pause is a moved charge date. The pause ends on the date you set, nothing resumes by itself, and four edge cases explain most 'paused but charged' tickets.

A Magento order that ships in pieces keeps the Processing status, gets one shipment record per parcel and sends one email each. How to answer where the rest is.

A Magento order gets several invoices when items are billed in parts. Each invoice has its own email, charge and refund path. How to answer the tickets it causes.

A Magento download link works only when order status, link status and downloads left all pass. The checks, customer messages and what support can reset.

Magento hides Reorder when Allow Reorder is off, the order is on hold, or an item is gone or sold out. The checks, error codes and a support checklist.

A Magento bundle price depends on dynamic or fixed pricing, the options picked, and a special price that works as a percentage. What support should look up first.

Magento never puts a grouped product on the order. Each child becomes its own line, so shipping, refunds and reorders work per SKU. How support should read it.