What is Confluence AI? A complete overview of Atlassian’s 2025 smart wiki tool

These features are split across content generation, knowledge discovery, and some light automation.
But here’s the catch right out of the gate: these AI features are only available if you’re on a Confluence Cloud Premium or Enterprise plan. For a lot of small to mid-sized businesses, this paywall is a dealbreaker, as it would mean a pricey upgrade just to try them out.

Key features of Confluence AI for content and productivity

Confluence AI is most helpful when you’re creating or editing a page. It gives you a handful of tools to speed up the writing process and polish your documentation.

Generating and transforming content

When you’re staring at a blank page, Confluence AI can help get you started. By typing /ai in the editor, you can ask it to draft anything from a project plan to a blog post.

But its real value might be in how it transforms text that’s already there. You can highlight a block of text and ask the AI to:

• Improve writing: Automatically fix spelling and grammar or rephrase sentences to make them clearer.
• Change tone: Quickly adjust your writing to sound more professional, casual, or empathetic. This is pretty handy when you’re writing for different audiences.
• Summarize writing: Pop a "too long; didn’t read" (TL;DR) section at the top of a long doc so people can get the main points in seconds.
• Find action items: Scan a page of meeting notes and pull out all the tasks and decisions into a clean, actionable list.

Limitation Spotlight: While these features are great for a first draft, the content can feel a bit generic. It doesn’t have the specific context and unique voice your team has built over time, which is usually buried in places outside of Confluence, like old customer support tickets or Slack chats.

Summarizing pages, comments, and changes

For anyone trying to get up to speed on a topic, Confluence AI has a few summarization tools. These are meant for reading and catching up, not creating new content.

• Page Summary: A button at the top of every page can generate a quick overview of the whole document.
• Comments Recap: If a page has a huge comment thread, this feature boils down the entire discussion, including key points and general sentiment, so you don’t have to read every single reply.
• Catch up on pages: This tells you what’s changed on a page since you last viewed it, which is great for keeping tabs on projects that are moving fast.

Pro Tip: These summary features are definite time-savers, but they’re only as good as the information on your Confluence pages. If your documentation is outdated or missing key details, the AI summaries will be too.

Brainstorming with AI in whiteboards

Confluence whiteboards are for freeform, collaborative brainstorming, and the AI features here are meant to help organize that chaos. You can use AI to spitball new ideas on sticky notes based on a prompt. Or, you can select a bunch of existing stickies and have the AI group them into logical themes. It’s a clever way to turn a messy brainstorm into a structured outline for your next project.

How Confluence AI handles knowledge search and discovery

Finding the right information is just as important as creating it. Confluence AI tries to help with a conversational search feature, but its approach highlights a huge limitation: it’s stuck in a silo.

Answering questions with Q&A search

With the Q&A search, you can ask a question in plain English, like, "What is our parental leave policy?" or "Who is the lead on Project Phoenix?" Confluence AI will then search all the pages you can access and give you a direct answer, along with links to the source pages so you can double-check the info.

This sounds good in theory. The problem? It can only search for information that lives inside Confluence.

Limitation Spotlight: This is the biggest drawback of Confluence AI. Today, a company’s knowledge is never stored in just one place. It’s spread across dozens of different apps. If your company’s information is scattered, Confluence AI will only ever give you a small piece of the full picture.

The Confluence AI challenge of a siloed knowledge base

Think about where your team’s most important information actually lives. It’s probably all over the place:

• Product specs and roadmaps are in Google Docs or Notion.
• Big company announcements and project discussions happen in Slack or Microsoft Teams.
• Customer problems and how they were solved are tracked in help desks like Zendesk or Jira Service Management.

When an employee asks a question, Confluence AI can’t see any of that. It’s completely blind to the context held in your other tools, which often means you get incomplete answers or no answer at all.

This is exactly the kind of problem that platforms like eesel AI are designed to fix. eesel’s AI Internal Chat connects to all your knowledge sources, not just one. It learns from Confluence, Google Docs, Slack, support tickets, and over 100 other sources to give you a single answer that reflects your entire company’s knowledge. It breaks down the information silos that tools like Confluence AI can’t escape.

Automation, pricing, and key limitations of Confluence AI

Beyond creating content and searching for docs, it helps to know the practical side of using Confluence AI, from its automation rules to its restrictive price tag.

Confluence AI-powered automations

Just like its other features, Confluence AI lets you create automation rules using natural language. You can simply describe what you want to happen, like "Archive inactive pages after 6 months and notify the page creator," and Atlassian Intelligence will build the rule for you. This is handy for basic space cleanup and simple admin tasks, but it’s limited to actions within the Atlassian world. You can’t use it to kick off workflows in other apps.

Confluence AI pricing and availability: A major barrier

This is where Confluence AI becomes a tough sell for many teams. Atlassian Intelligence features aren’t included in the Free or Standard plans. To get access, you have to upgrade to the much pricier Premium or Enterprise plans. This forces a hard choice: is a limited, siloed AI tool worth a big price hike for your whole team’s Confluence subscription?

This is where a tool like eesel AI offers a different approach. It works as an intelligent layer on top of the tools and plans you already have. You don’t need to upgrade your Confluence subscription or move away from the apps you already use. eesel connects to what you’re already using and gives you advanced AI capabilities without the costly and disruptive software changes.

Conclusion: Confluence AI is a good start, but not a complete solution

Confluence AI offers some genuinely useful, built-in features for teams that live and breathe the Atlassian ecosystem. If your company’s entire universe of knowledge is in Confluence, it can help speed up content creation and make finding information a little easier.

But it has two big limitations that are tough to overlook. First, it operates in a silo, completely unaware of the knowledge stored in all your other business apps. Second, it’s locked behind expensive Premium and Enterprise plans, putting it out of reach for many businesses.

For teams that need an AI knowledge solution that can truly unite information from every source and automate work across the entire company, a more connected platform is the way to go.

The better alternative to Confluence AI for unified knowledge: eesel AI

eesel AI is the answer to Confluence AI’s biggest weaknesses because it was built from the ground up to work with your entire tool stack, not just one piece of it.

Here’s how it gives you a more complete solution:

• Unified Knowledge: eesel AI connects to Confluence, Google Docs, Slack, Zendesk, and over 100 other tools. You get one answer pulled from all your company’s information, so every response is thorough and accurate.
• No Forced Upgrades: It works with your existing Confluence plan, whether it’s Free, Standard, or Premium. You get powerful, cross-platform AI without a massive subscription increase.
• More Than a Wiki Helper: eesel AI is a full support automation platform. Beyond internal Q&A, it offers an AI Agent to handle customer tickets on its own, an AI Copilot to help human agents with drafts, and AI Triage to automatically route and tag issues in your help desk.

Ready to break down your information silos and automate support with an AI that understands your whole business? Try eesel AI for free.