The ultimate guide to finding the best Confluence AI chatbot (2025)

Let's be honest, searching for information in Confluence can sometimes feel like digging through a digital attic. You know the answer is in there somewhere, but it’s buried under piles of outdated pages, drafts, and disorganized spaces. Confluence is a beast for documentation, but its native search can leave your team feeling frustrated and wasting precious time.

This is where a Confluence AI chatbot can step in and save the day. Imagine just asking a question in plain English and getting an instant, accurate answer pulled directly from your team’s knowledge base. No more keyword guessing games.

In this guide, we’ll walk through the different ways to bring AI into your Confluence workspace. We'll look at everything from the built-in features to some powerful third-party tools, helping you find the right fit to finally unlock all that valuable knowledge your team has stored away.

What is a Confluence AI chatbot?

A Confluence AI chatbot is basically an app that uses artificial intelligence to understand and answer questions using the information stored in your Confluence pages. Instead of you having to manually type in keywords and sift through a long list of search results, the chatbot does all the heavy lifting. You can ask it questions conversationally, almost like you would a colleague, and it finds the relevant info and puts together an answer for you.

The whole point is to make your company's knowledge easy to get to. Whether it's an employee trying to find the latest HR policy or a support agent desperately looking for a troubleshooting guide, a chatbot can act as a super-smart gateway to your Confluence wiki.

But not all of these chatbots are built the same. They can range from simple AI assistants that help you write content on a single page to more sophisticated platforms that connect Confluence with all your other company apps and work in places like Slack or Microsoft Teams.

The built-in option: Atlassian Intelligence

Atlassian has its own AI tool baked right in, called Atlassian Intelligence. It’s mainly designed to be a writing assistant and productivity booster that lives inside the Confluence editor, helping you work smarter with the content you’re already creating.

Key features of Atlassian Intelligence

Atlassian Intelligence is pretty focused on generating and summarizing content. Here’s a quick rundown of what it can do:

• Generate and transform content: You can use a simple prompt (just type "/ai") to draft new content, brainstorm ideas, change the tone of your writing, or clean up spelling and grammar.

• Summarize pages and comments: It can whip up a quick summary of a really long Confluence page or a tangled thread of comments, which is super helpful for getting caught up quickly.

• Find action items: The AI can scan a page to pull out a list of action items, which helps make sure important tasks don't fall through the cracks.

• Create automations: You can describe an automation rule in plain English (like, "archive pages that haven't been updated in 6 months"), and it will generate the rule for you.

Where this option falls short

While it's a neat co-writing tool, Atlassian Intelligence has some pretty big limitations if what you really need is a conversational Confluence AI chatbot:

• It’s not a Q&A bot: You can't actually have a conversation with it or ask it questions about your entire knowledge base. It mostly works its magic on the single page you're currently looking at or editing. This is a common point of confusion for users, as you can see in threads on the Atlassian community forums. It doesn't search across your whole instance to find answers.

• It’s stuck in the Atlassian ecosystem: This AI lives exclusively inside Confluence and other Atlassian products. You can’t put it in Slack, use it in Microsoft Teams, or deploy it as a customer-facing chatbot on your website.

• It’s only on certain plans: Atlassian Intelligence is only available on Confluence Cloud Premium and Enterprise plans. So if your team is on the Free or Standard tier, you're out of luck.

Bottom line: Atlassian Intelligence is a solid helper for creating and managing content within Confluence, but it won't help you make that content easily searchable through a simple chat interface.

This video provides an introduction to using Atlassian Intelligence for content creation within Confluence.

Third-party marketplace apps: The good and the bad

When the built-in AI doesn't cut it, most people head over to the Atlassian Marketplace. You'll find a ton of apps there that bill themselves as a Confluence AI chatbot. They all promise to make your knowledge base searchable and give you instant answers.

These apps usually come in two flavors. Some are simple AI assistants that basically act as a ChatGPT wrapper for a single page, letting you summarize or ask questions about the one document you have open. They can be handy, but they don't solve the bigger problem of searching across a messy, sprawling knowledge base.

The more advanced platforms connect to your entire Confluence instance, index all your content, and give you a chat interface. Even these can have some significant downsides, though.

Common problems with marketplace apps

• They only know Confluence: Most of these tools are built to work only with Confluence. But let's be real, company knowledge is never in just one place. You’ve got crucial info scattered across Google Docs, Slack DMs, old support tickets, and Notion pages. A chatbot that only knows Confluence is working with one hand tied behind its back.

• Limited places to use them: Just like Atlassian's native AI, many of these chatbots are trapped inside the Confluence interface. This forces your team to stop what they're doing, open another tool, and ask their question, which kind of defeats the whole purpose of getting quick, easy answers.

• Confusing setup and pricing: Some of these tools require a bit of technical know-how to get set up and working right. On top of that, their pricing can be a mystery, sometimes charging per user or even per question, which can make your costs unpredictable.

Marketplace apps are definitely a step up from the native search, but they often just create a new information silo instead of breaking down the ones you already have. You get a chatbot for Confluence, but what you really need is one chatbot that knows everything, no matter where it's stored.

A better alternative: A unified knowledge platform like eesel AI

Instead of a tool that only talks to one of your knowledge sources, what if you had a unified AI platform that connects to all of them? That’s the approach we take at eesel AI. We think a truly helpful AI assistant needs to have the same access to information as your most tenured employee.

eesel AI plugs right into Confluence, but it also connects with over 100 other sources like Google Docs, Notion, Slack, and even your helpdesk history from places like Zendesk or Jira Service Management. This creates a single, unified "brain" that can answer questions with the full context of your entire organization.

How eesel AI gets around the limitations of other tools

• Unify all your knowledge, not just Confluence: Why would you want to limit your AI? With eesel AI, you can build a chatbot that learns from your Confluence wiki, your product roadmaps in Google Docs, your internal FAQs in Notion, and resolutions from past support tickets. This helps make sure the answers it gives are complete and correct.

• Get answers right where you work: Your team shouldn't have to jump over to Confluence just to ask a quick question. With eesel AI, you can put your AI assistant directly in Slack or Microsoft Teams. This lets employees get instant answers without having to switch tabs and lose their focus. You can also use it to automate replies in your helpdesk or as a customer-facing chatbot on your website.

• Go live in minutes, with total control: Forget about long, complicated setup processes. eesel AI is designed to be completely self-serve, so you can connect your sources and launch a chatbot in just a few minutes. You get fine-grained control to scope the AI's knowledge, which means you can create different bots for different teams (like an HR bot for internal policies and an IT bot for tech issues), all pulling from the same central knowledge base.

A quick look at pricing

Pricing for AI tools can be a real headache. Here’s a simple breakdown of what you can expect from each option.

Atlassian Intelligence

It's included with Confluence Cloud Premium ($9.73/user/month) and Enterprise (custom pricing) plans. It isn't available on the Free or Standard plans.

Marketplace Apps

The pricing is all over the place. Some apps have free plans with limited features, while others charge per user or have different tiers. Many of them make you contact their sales team for a quote, which makes it tough to estimate your costs.

eesel AI

eesel AI offers straightforward, predictable pricing with no hidden fees per resolution. All our plans let you connect to all your sources and deploy your AI in multiple places.

Plan	Price (Billed Annually)	AI Interactions/mo	Key Features
Team	$239/mo	Up to 1,000	Train on docs, Slack integration, Copilot for help desk.
Business	$639/mo	Up to 3,000	Everything in Team + train on past tickets, MS Teams, AI Actions.
Custom	Contact Sales	Unlimited	Advanced controls, custom integrations, multi-agent orchestration.

Don't just search your wiki, actually unlock it

Your Confluence wiki is packed with valuable company knowledge, but it’s pretty much useless if your team can't find what they need when they need it. While the native search and basic chatbots are a small step in the right direction, they don't fix the real problem: your company's knowledge is scattered everywhere, and getting to it is a pain.

Atlassian Intelligence is a nice writing assistant, but it's not a real Q&A bot. Standalone marketplace apps are better, but they keep your Confluence knowledge walled off from everything else.

A unified platform like eesel AI is a much more powerful approach. By connecting Confluence with all your other knowledge sources and putting an intelligent assistant right where your team works, you can finally turn your documentation from a dusty archive into a living, breathing brain for your entire organization.

Ready to see what a truly unified Confluence AI chatbot can do? Try eesel AI for free.