Confluence AI chatbot overview 2025: Smarter knowledge sharing for teams
Stevia Putri
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If your team uses Confluence, you know it’s where everything lives. It’s supposed to be your single source of truth, holding project plans, company policies, and hefty product guides. But let’s be honest: finding a specific piece of information can feel like an archaeological dig. Your team and customers end up wasting time hunting through pages for one simple answer.
The fix isn’t another document or a fancier search bar. It’s a Confluence AI chatbot that acts as a friendly, conversational guide for your knowledge base. It provides instant, accurate answers by pulling them directly from your existing documentation.
In this overview, we’ll walk through Atlassian’s own AI features, point out why they don’t quite work as a true chatbot, and show you how other platforms can finally put all that knowledge trapped in Confluence to good use.
What is a Confluence AI chatbot?
First, let’s get on the same page. A Confluence AI chatbot is much more than a search bar with a new coat of paint. It’s an intelligent assistant that actually understands plain English. You can ask it a question just like you would a coworker, and instead of a list of links, it pieces together a direct, easy-to-digest answer from the relevant info in your Confluence spaces.
Teams typically use this in two main ways:
- For internal support: Employees can get quick answers about IT policies, HR questions, or project details without having to bother a teammate on Slack or sift through endless pages.
- For external customer support: You can add a chatbot to your help center or website that answers customer questions 24/7, using your approved product documentation in Confluence as its brain.
The whole point is to cut down on the time wasted searching and give people the power to find answers on their own, instantly.
Atlassian’s native Approach: The built-in Confluence AI chatbot alternative
Atlassian has its own set of AI features for Confluence Cloud, which they call Atlassian Intelligence. It’s a handy toolkit for working with content inside the platform, but you’ll see it was built more for helping you write and summarize pages than for having a conversation.
Features of the native Confluence AI chatbot alternative
Atlassian Intelligence adds a few useful AI tricks directly into the Confluence editor. According to Atlassian’s own guides, its skills are focused on making page management a bit easier.
- Help with writing and editing: By typing
/aiin the editor, you can ask it to draft a page, brainstorm ideas, adjust the tone of your writing, or fix typos. It’s a nice built-in writing assistant. - Page summaries: This is one of its most talked-about features. It can create a quick summary of a long page, a comment thread, or just the changes made since your last visit. It’s great for getting caught up, but it’s a one-way street; it gives you a summary and the interaction ends there.
- Smarter search: The standard search bar gets an AI upgrade to help it find more relevant pages. It makes locating the right document a bit easier, but it still just points you to a page rather than giving you a direct answer.
- Automation rules: You can use simple language to set up rules, like "Archive any page that hasn’t been touched in 6 months and notify the author." This is useful for keeping your Confluence spaces tidy but doesn’t help with answering questions.
Pricing and availability for a Confluence AI chatbot alternative
A big catch with Atlassian Intelligence is that not everyone gets it. It’s a premium feature tucked away in their more expensive plans.
If you look at Confluence’s pricing page, you’ll see you need a Confluence Cloud Premium or Enterprise plan to use it. For many small and medium-sized teams, that’s a pretty big price jump from the Standard plan.
| Plan | Price (per user/month) | Atlassian Intelligence Access |
|---|---|---|
| Free | $0 | No |
| Standard | $5.16 | No |
| Premium | $9.73 | Yes |
| Enterprise | Contact Sales | Yes |
Where Atlassian Intelligence hits a wall as a Confluence AI chatbot
While the built-in AI has its moments, it isn’t a conversational chatbot. This gap is what pushes many teams to look for a different tool.
A frequent point of confusion, which you can see in Atlassian Community forums, is that it’s not built for conversation. Atlassian Intelligence is a content helper. It can’t handle follow-up questions, remember what you just asked, or have a natural back-and-forth chat. It’s a series of single commands, not a Q&A session.
On top of that, it can’t talk to your customers. You can’t just place the Confluence AI on your public website to field customer questions. To make that happen, Atlassian’s setup requires you to buy and connect Jira Service Management, which adds another product and another cost. It’s not a simple, all-in-one chatbot.
Finally, its knowledge is stuck in a silo. Atlassian Intelligence only knows what’s inside Atlassian products. It can’t learn from other places where your company’s most useful information might be, like Google Docs, past help desk tickets, or internal Slack channels. This means its answers will always be incomplete, missing the full context of how your team actually works.
Third-party platforms: The path to a true Confluence AI chatbot
Because the native tool has these limitations, many teams turn to dedicated AI platforms to get the job done right. These tools are designed from the ground up for conversational support and are made to connect deeply with Confluence and all your other data sources.
Why look beyond native tools for a Confluence AI chatbot?
Teams start looking for other options when their needs are bigger than what a built-in content assistant can do. They’re usually looking for:
- A real conversational experience: People want to chat with an AI, ask clarifying questions, and get answers that feel natural, not robotic.
- Unified knowledge: Support teams need an AI that learns from everything the company knows, not just what’s in Confluence. That means connecting to help desk history, internal chats, and other documents to give complete answers.
- An AI that does things: Modern support bots don’t just answer questions. They can look up a customer’s order status, assign a support ticket to the right person, or hand off a conversation to a human agent when necessary.
Introducing eesel AI: A True Confluence AI chatbot for all your knowledge
Dedicated tools like eesel AI are built to fill this gap. It’s designed to fix the exact problems of native tools by acting as an intelligent layer that connects to all your knowledge, no matter where it’s stored.
eesel AI’s Confluence integration is just the beginning. It also connects to over 100 other apps, including Google Docs, Slack, and help desks like Zendesk and Freshdesk. This gives your AI a single, reliable brain, making sure its answers are always thorough.
It provides the genuine chatbot experience people are looking for. The AI Internal Chat gives your employees a go-to assistant in Slack or Microsoft Teams for all their internal questions. Meanwhile, the embeddable AI Chatbot can be placed on any website or inside your app for 24/7 customer support. This directly solves the core problems that Atlassian’s tool can’t.
Best of all, eesel AI moves beyond simple Q&A with AI Actions. You can set it up with plain English prompts to do things like check live order data from Shopify or automatically tag a support ticket in your help desk. This shows a level of intelligence that’s far beyond just fetching information. Plus, its pricing is based on AI interactions, not on how many users you have, which is often a more budget-friendly approach than forcing a company-wide plan upgrade just to get AI for one team.
How to choose the right Confluence AI chatbot for your team
So, how do you figure out whether to stick with the native tools or bring in a dedicated platform? Here’s a straightforward way to think it through.
Comparing Atlassian Intelligence vs. eesel AI for your Confluence AI chatbot
Putting the two side-by-side can make the choice much clearer.
| Feature | Atlassian Intelligence | eesel AI |
|---|---|---|
| Primary Use Case | Content creation & summarization | Conversational Q&A & support automation |
| External Chatbot | No (Requires Jira Service Mgt.) | Yes, with embeddable widget |
| Internal Chatbot | No (AI search is not a chat) | Yes (Slack, Teams, browser) |
| Knowledge Sources | Atlassian products only | Confluence, Google Docs, Slack, Zendesk, 100+ more |
| Performs Actions | Limited (e.g., page creation) | Yes (API calls, ticket triage, custom actions) |
| Pricing Model | Per-user subscription (Premium+) | Based on monthly AI interactions |
Key questions to ask before you choose a Confluence AI chatbot
Run through this quick checklist with your team:
- Who are we building this for? If your main goal is to support customers on your website, a dedicated platform like eesel AI is pretty much a must.
- Where is our company knowledge? If important information lives outside of Confluence (and it usually does), you’ll need a tool that can connect all the dots.
- What’s our budget look like? Does a per-user upgrade for the whole company just to get AI make sense? Or is a model based on actual usage more practical for your support team?
- Do we just need answers, or do we need action? If you want your bot to handle tasks and fit into your workflows, you’ll need a platform with strong automation features.
Conclusion: Stop searching, start answering with a true Confluence AI chatbot
The bottom line is this: Confluence is an excellent place to store your company’s knowledge, but you need a conversational AI layer to make that knowledge truly accessible.
Atlassian Intelligence offers some nice perks for writing and summarizing content, but it isn’t a real Confluence AI chatbot. Its limitations, being non-conversational, locked inside the Atlassian ecosystem, and not built for customer support, make it the wrong tool for most support teams.
A dedicated platform like eesel AI brings the missing pieces to the table: a genuine conversational interface, smooth integration with all your knowledge sources, and powerful automation that turns your static Confluence library into a dynamic, helpful resource.
Get a smarter Confluence AI chatbot in minutes
Stop letting valuable knowledge gather dust in Confluence. Build an AI assistant that learns from Confluence and all your other tools to provide instant, accurate answers.
Try eesel AI for free or book a demo to see how you can change your knowledge sharing for the better.
Frequently asked questions
Atlassian Intelligence is primarily a content assistant for writing and summarizing pages inside Confluence. A dedicated chatbot provides a truly conversational Q&A experience and can connect to other knowledge sources beyond just Atlassian products to give more complete answers.
Yes, and this is a key advantage of third-party platforms like eesel AI. They can integrate with over 100 other apps like Slack, Google Docs, and Zendesk, creating a unified knowledge base so the answers are always comprehensive and accurate.
A dedicated chatbot platform automatically and continuously syncs with your connected Confluence spaces and other data sources. When you edit or add a page, the AI learns the new information almost instantly, ensuring it always provides answers based on the most current documentation.
No, it’s typically very straightforward. Platforms like eesel are designed to be no-code, allowing you to connect Confluence, customize the bot’s appearance, and embed it on your website or help center with a simple copy-and-paste snippet.
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