A complete guide to finding the best Confluence AI chatbot (2026)

Let's be honest, searching for information in Confluence can sometimes take time when you are navigating a comprehensive digital workspace. You know the answer is in there somewhere, but because Confluence is such a robust hub for documentation, finding the exact detail across numerous spaces and pages can be a journey.

This is where a Confluence AI chatbot can step in and assist. Imagine just asking a question in plain English and getting an instant, accurate answer pulled directly from your team’s knowledge base. It streamlines the process of finding information.

In this guide, we’ll walk through the different ways to bring AI into your Confluence workspace. We'll look at everything from the built-in features to some powerful third-party tools, helping you find the right fit to unlock all that valuable knowledge your team has stored away.

What is a Confluence AI chatbot?

A Confluence AI chatbot is an app that uses artificial intelligence to understand and answer questions using the information stored in your Confluence pages. Instead of you having to manually type in keywords and browse a list of results, the chatbot assists with the heavy lifting. You can ask it questions conversationally, almost like you would a colleague, and it finds the relevant info and puts together an answer for you.

The whole point is to make your company's knowledge easy to get to. Whether it's an employee trying to find the latest HR policy or a support agent looking for a troubleshooting guide, a chatbot can act as a smart gateway to your Confluence wiki.

But not all of these chatbots are built the same. They can range from simple AI assistants that help you write content on a single page to more sophisticated platforms that connect Confluence with other company apps and work in places like Slack or Microsoft Teams.

The built-in option: Atlassian Intelligence

Atlassian has its own AI tool baked right in, called Atlassian Intelligence. It’s designed to be a sophisticated writing assistant and productivity booster that lives inside the Confluence editor, helping you work smarter with the content you’re already creating.

Key features of Atlassian Intelligence

Atlassian Intelligence is excellent at generating and summarizing content. Here’s a quick rundown of what it can do:

• Generate and transform content: You can use a simple prompt (just type "/ai") to draft new content, brainstorm ideas, change the tone of your writing, or polish spelling and grammar.

• Summarize pages and comments: It can whip up a quick summary of a long Confluence page or a thread of comments, which is helpful for getting caught up quickly.

• Find action items: The AI can scan a page to pull out a list of action items, which helps make sure important tasks are identified.

• Create automations: You can describe an automation rule in plain English (like, "archive pages that haven't been updated in 6 months"), and it will generate the rule for you.

Considerations for Atlassian Intelligence

While it's a powerful co-writing tool, Atlassian Intelligence has specific characteristics to keep in mind if you are looking for a conversational Confluence AI chatbot:

• It is focused on page-level assistance: Atlassian Intelligence is primarily designed to help you with the content on the page you are currently viewing or editing. While users often look for a tool that searches across the entire instance as discussed in the Atlassian community forums, Atlassian Intelligence excels as a focused productivity assistant.

• It is integrated within the Atlassian ecosystem: This AI lives inside Confluence and other Atlassian products, providing a seamless experience for those who work primarily within these tools. If you need to put it in Slack or use it in Microsoft Teams, you might look at complementary integrations.

• It is available on specific plans: Atlassian Intelligence is offered on Confluence Cloud Premium and Enterprise plans. Teams on other tiers may explore different options to bring AI into their workflow.

Bottom line: Atlassian Intelligence is a reliable helper for creating and managing content within Confluence, making it a valuable asset for content creators.

This video provides an introduction to using Atlassian Intelligence for content creation within Confluence.

Third-party marketplace apps: Benefits and considerations

Many teams explore the Atlassian Marketplace for apps that offer additional AI chatbot functionality. These apps aim to make your knowledge base even more searchable.

These apps usually come in two formats. Some are AI assistants that act as an assistant for a single page, letting you summarize or ask questions about the one document you have open. Others are more advanced platforms that index your Confluence content and provide a dedicated chat interface.

Key factors for marketplace apps

• Scope of knowledge: Many of these tools are specialized to work specifically with Confluence. Since company knowledge often spans multiple platforms, such as Google Docs or Slack, you may want to consider whether a specialized or unified tool fits your needs.

• Interface options: Many of these chatbots are designed to be used within the Confluence interface. This is great for users who spend most of their time in Confluence, though some teams may prefer tools that also work in their primary communication apps.

• Setup and pricing structures: Some tools offer deep configuration options that might take a bit of time to set up perfectly. Pricing models also vary, with options ranging from per-user fees to tiered plans, so it is helpful to review which structure aligns with your budget.

Marketplace apps provide excellent ways to enhance your native experience, offering specialized features that build upon Confluence's strong foundations.

A unified knowledge platform: eesel AI

Instead of a tool that talks to one of your knowledge sources, you might consider a unified AI platform that connects to multiple sources. That’s the approach we take at eesel AI. We believe a helpful AI assistant works best when it has access to the same information as your team.

eesel AI integrates with Confluence, but it also connects with over 100 other sources like Google Docs, Notion, Slack, and helpdesk systems like Zendesk or Jira Service Management. This creates a single, unified "brain" that can answer questions with the full context of your organization.

How eesel AI complements existing workflows

• Unify all your knowledge: With eesel AI, you can build a chatbot that learns from your Confluence wiki alongside your product roadmaps in Google Docs, internal FAQs in Notion, and resolutions from past support tickets. This ensures the answers it provides are as comprehensive as possible.

• Get answers right where you work: Your team can access information without switching contexts. With eesel AI, you can put your AI assistant directly in Slack or Microsoft Teams. This lets employees get instant answers within their workflow. You can also use it to automate replies in your helpdesk or as a customer-facing chatbot.

• Self-serve setup and control: eesel AI is designed to be user-friendly, allowing you to connect your sources and launch a chatbot quickly. You get fine-grained control to scope the AI's knowledge, meaning you can create different bots for different teams pulling from the same central knowledge base.

A quick look at pricing

Pricing is an important consideration when choosing the right AI tool. Here’s a breakdown of what to expect in 2026.

Atlassian Intelligence It is included with Confluence Cloud Premium ($9.73/user/month) and Enterprise (custom pricing) plans. It provides incredible value for teams already on these tiers.

Marketplace apps Pricing for marketplace apps varies significantly. Some apps have free plans for basic features, while others offer tiered pricing or per-user rates. It is best to check the Atlassian Marketplace for the most current details.

eesel AI eesel AI offers straightforward pricing. All plans allow you to connect to all your sources and deploy your AI in multiple places.

Plan	Price (Billed Annually)	AI Interactions/mo	Key Features
Team	$239/mo	Up to 1,000	Train on docs, Slack integration, Copilot for help desk.
Business	$639/mo	Up to 3,000	Everything in Team + train on past tickets, MS Teams, AI Actions.
Custom	Contact Sales	Unlimited	Advanced controls, custom integrations, multi-agent orchestration.

Don't just search your wiki, actually unlock it

Your Confluence wiki is a goldmine of company knowledge. While native tools and marketplace chatbots are excellent steps toward making that knowledge accessible, the right choice depends on your team's specific workflow.

Atlassian Intelligence is a fantastic writing assistant that helps teams create high-quality content. Marketplace apps offer specialized features that enhance the Confluence experience.

A unified platform like eesel AI provides a complementary approach by connecting Confluence with your other knowledge sources and putting an intelligent assistant where your team works. By leveraging these tools together, you can turn your documentation into a living, breathing resource for your entire organization.

Ready to see what a unified Confluence AI chatbot can do? Try eesel AI for free.