Top 10 Gorgias alternatives for your business in 2025

Let’s be honest, Gorgias is a beast for e-commerce brands, especially if you’re living and breathing Shopify. Its automations are slick, and it can feel like the perfect fit.

But maybe you’re starting to feel a little… stuck. The ticket-based pricing can make your monthly bill a wild ride, you’re locked into their platform, and if your store doesn’t run on Shopify, it feels like you’re paying for features you can’t even use.

If that sounds familiar, you’ve come to a good place. We’re going to walk through the 10 best Gorgias alternatives out there so you can find a tool that actually fits your team’s needs and budget.

What are help desk platforms anyway?

Think of a help desk platform as your command center for every customer conversation. Instead of trying to keep up with questions coming from email, live chat, social media, and phone calls in a dozen different browser tabs, a help desk pulls everything into one, tidy dashboard.

These tools typically use a ticketing system that tracks every customer issue from the moment it comes in until it’s resolved. They also pack in features like automation, reporting, and collaboration tools to help your support agents stay sane and keep your customers happy.

Why are people looking for Gorgias alternatives?

Gorgias is popular, but it has a few common frustrations that send people searching for something new. Knowing what these are is the first step to finding a platform that won’t give you the same headaches.

The surprise billing problem

Ever had your bill skyrocket during a busy season? That’s the reality of Gorgias’s ticket-based pricing. It gets worse with their AI Agent add-on. They have a weird double-charge system where you pay for the AI to resolve a ticket, and then that resolution also counts as a billable ticket. You’re basically paying twice for being efficient, which makes zero sense and makes budgeting a nightmare.

Feeling locked in?

The AI you train in the Gorgias AI agent can only live in Gorgias. Thinking of switching to Zendesk or Freshdesk down the line? Too bad. You’ll have to start from square one, rebuilding all your automations. Plus, its AI is picky about where it learns from, ignoring all the useful stuff your team has stored away in Confluence, Google Docs, or Slack.

Description: A two-panel graphic. The left panel, titled "Gorgias AI," shows a brain icon inside a box labeled "Gorgias Platform," with arrows pointing to Confluence, Google Docs, and Zendesk bouncing off the box, indicating no access. The right panel, titled "Flexible AI Layer," shows a brain icon in the center connected by arrows to Gorgias, Zendesk, Freshdesk, Confluence, and Google Docs, showing it can learn from and work with all of them.

It’s a Shopify-or-bust world

The coolest, most powerful features in Gorgias are tailor-made for Shopify stores. If you’re running on BigCommerce, Magento, or WooCommerce, you’re left out of the party. You’ll be paying a premium for a tool you can’t fully leverage.

Clunky tech and basic reports

Many users point out that the mobile app can be unstable and the analytics dashboard feels a bit flimsy. It’s tough to dig into why an automation failed or find gaps in your knowledge base, which makes it hard to actually get better over time.

Our criteria for choosing the best Gorgias alternatives

To pull this list together, we zeroed in on platforms that solve the common problems Gorgias users face. Here’s what we looked for in each alternative:

• Predictable pricing: We favored platforms with clear, per-agent pricing models that don’t punish you for having a busy month.

• Plays well with others: The best tools should connect to lots of different help desks, e-commerce platforms, and the places you store your internal knowledge. No more platform lock-in.

• Smart AI and automation: We looked for tools with AI that’s not only powerful but also easy to customize and can handle more than just simple canned responses.

• Omnichannel and e-commerce ready: Every tool on this list had to support multiple channels (email, chat, social) and integrate smoothly with top e-commerce platforms, not just Shopify.

• Easy to use and ready to grow: A new tool should be simple enough for your team to pick up quickly but have enough horsepower to grow with your business.

A quick comparison of the top 10 Gorgias alternatives

Here’s a bird’s-eye view of the platforms we’re about to dive into.

Platform	Best For	Starting Price	Free Trial/Plan	Key Differentiator
eesel AI	Flexible AI that works with any help desk	$239/month (annual)	Yes, 1,000 interactions	AI layer that avoids platform lock-in
Zendesk	Enterprise teams needing deep customization	$55/agent/month	Yes, 14-day trial	Highly scalable and feature-rich
Freshdesk	Teams looking for a feature-rich free plan	$0 (Free plan available)	Yes, 21-day trial	Generous free tier for up to 10 agents
Help Scout	SMBs wanting simplicity and great support	$25/month	Yes, 15-day trial	Ease of use and customer-centric design
Intercom	Proactive support and sales engagement	$74/month	Yes, 14-day trial	Strong conversational marketing tools
Kustomer	Data-driven, customer-centric support	$89/user/month	No	Unified customer timeline view
Tidio	Small e-commerce stores needing chatbots	$0 (Free plan available)	Yes, 7-day trial	Powerful and easy-to-use chatbot builder
Gladly	Large brands focused on personalized service	Contact for pricing	No	People-centric, not ticket-centric
HubSpot Service Hub	Businesses already in the HubSpot ecosystem	$45/month	Yes (Free tools)	Seamless integration with HubSpot CRM
Re:amaze	E-commerce companies with multiple brands	$29/member/month	Yes, 14-day trial	Multi-brand management from one inbox

The 10 best Gorgias alternatives for 2025

Alright, let’s get into the details. Here are the top platforms that can help you break free from the limits of Gorgias.

1. eesel AI: The flexible AI layer for any help desk

First up is a bit of a different beast. eesel AI isn’t another help desk,it’s a smart AI layer that you plug into the help desk you already have, whether that’s Gorgias, Zendesk, or Freshdesk. It directly tackles the biggest headache with Gorgias’s AI: the platform lock-in. You can automate replies, give your agents a handy AI Copilot, and triage tickets without having to ditch your current setup.

What makes it great:

• No "rip and replace": It works with the tools you already use, so you can skip the pain of a full migration.

• Learns from everything: It connects to past tickets, help articles, and all your internal knowledge in places like Confluence or Google Docs (plus over 100 other sources).

• Clear pricing: The cost is based on AI interactions, so you know exactly what you’re paying for. No surprises.

• Test before you buy: You can run a simulation on your past tickets to see exactly how it will perform and what your ROI will be before you even spend a dime.

Pricing: Starts at $239/month for up to 1,000 AI interactions. A free trial is available.

Pros: No platform lock-in, connects to all your company knowledge, predictable costs.

Cons: It’s an AI add-on, not a complete help desk, so you still need a primary support tool.

2. Zendesk: An enterprise-grade option among Gorgias alternatives

There’s a reason Zendesk is such a big name in the game. It’s incredibly powerful, you can customize just about everything, and it scales for huge teams. This makes it a solid choice for larger companies that have simply outgrown Gorgias. The catch? Its native AI is just one part of a very large, complex system, which might be overkill for teams who just want a flexible AI that isn’t tied to one platform.

Pricing: The Suite Team plan kicks off at $55 per agent, per month.

Pros: Insanely customizable, huge app marketplace, great reporting features.

Cons: Can be complicated and expensive to get up and running, and there’s a definite learning curve for new users.

3. Freshdesk: One of the best free Gorgias alternatives

If you’re on a tight budget, Freshdesk is your hero. It has a surprisingly capable free plan for up to 10 agents that includes ticketing, a knowledge base, and social media channels. It’s a perfect starting block for small businesses. While its built-in AI is fine for basic tasks, it can’t quite match the deep knowledge connections you’d get from a dedicated AI layer.

Pricing: Free plan available. Paid plans start at $15 per agent, per month.

Pros: A genuinely useful free tier, easy-to-use interface, solid automation features.

Cons: You’ll have to upgrade to the pricier plans to unlock some of the more advanced features.

4. Help Scout: One of the top Gorgias alternatives for ease of use

Help Scout is built for teams who want to deliver great customer service without all the complicated bells and whistles. Its clean, simple interface and shared inbox make it a breeze to use. It’s a fantastic option for teams who need a reliable help desk but don’t need the intense, Shopify-specific automations that Gorgias pushes.

Pricing: Starts at $20 per user, per month.

Pros: Super user-friendly, has a reputation for amazing customer support, and the pricing is fair.

Cons: It doesn’t have some of the deep e-commerce automations you might be used to in Gorgias.

5. Intercom: One of the Gorgias alternatives for proactive engagement

Intercom is more than just a help desk,it’s a full-on customer communication platform. It shines when it comes to proactive support and sales with powerful chatbots and messaging tools that engage customers at every step. But all that power comes with a hefty price tag and a similar "our way or the highway" ecosystem approach as Gorgias, so it’s a big commitment.

Pricing: Starts at $74/month, but that price can climb quickly as you add more features and contacts.

Pros: Best-in-class chatbots, fantastic for sales and marketing teams, sleek and modern design.

Cons: The pricing structure can get complicated and expensive if you’re only using it for support.

6. Kustomer: One of the data-driven Gorgias alternatives

Kustomer flips the script by organizing everything around customers, not tickets. It gives your agents a complete timeline of every single interaction a customer has had with your brand, which is amazing for delivering personalized support. It’s a great tool for data-focused teams, but the higher starting price and lack of a free trial make it a tough sell for smaller businesses.

Pricing: Starts at $89 per user, per month.

Pros: A customer-centric view that makes sense, powerful AI, built for enterprise needs.

Cons: No free trial to test it out, and it’s one of the pricier options on the list.

7. Tidio: One of the Gorgias alternatives for AI chatbots on a budget

Tidio is a fantastic pick for smaller e-commerce stores that want to dip their toes into live chat and AI chatbots without spending a fortune. Its visual bot builder is incredibly easy to use, and the free plan is quite generous. It’s great for handling front-end questions and generating leads, but it’s not a complete help desk and is missing the advanced ticketing and reporting of other alternatives.

Pricing: Free plan available. Paid plans start at $24.17/month.

Pros: Simple drag-and-drop chatbot builder, very affordable, great for lead gen.

Cons: It’s more of a chat tool than a full-blown help desk.

8. Gladly: A premium choice among Gorgias alternatives

Similar to Kustomer, Gladly is all about the person, not the ticket. It merges every channel into one lifelong conversation thread for each customer, which is ideal for high-end retail and hospitality brands that want to offer an incredibly personal touch. This white-glove approach comes with a white-glove price and a 10-seat minimum, so it’s out of reach for most SMBs.

Pricing: Not public. You have to get a demo, and it starts with a 10-seat minimum.

Pros: Offers a truly personal approach to customer service, beautifully consolidates every channel.

Cons: Very expensive and not designed for smaller teams.

9. HubSpot Service Hub: The best of the Gorgias alternatives for HubSpot users

If your company is already using HubSpot’s CRM, then adopting the Service Hub is a no-brainer. It plugs right into your existing customer data, giving you one unified platform for marketing, sales, and service. It’s a fantastic solution if you’re all-in on the HubSpot ecosystem, but it can be an overwhelming and pricey choice if you just need a standalone help desk.

Pricing: Free tools are available. The Starter plan is $45/month.

Pros: Flawless integration with the HubSpot CRM, a great fit for inbound marketing teams.

Cons: Probably too much tool (and too much money) if you’re not already a HubSpot customer.

10. Re:amaze: One of the Gorgias alternatives for multi-brand e-commerce

Re:amaze is a killer Gorgias alternative for anyone juggling multiple online stores. It lets you manage customer support for all your brands from one dashboard, complete with separate help centers, chatbots, and branding for each. This alone makes it a top contender for e-commerce entrepreneurs with a growing family of brands.

Pricing: Starts at $29 per team member, per month.

Pros: Perfect for managing multiple brands, has powerful chatbots, and strong e-commerce integrations.

Cons: The per-member pricing can add up quickly as your team grows.

How to choose the right Gorgias alternatives for your team

Switching your help desk is a big deal, so you want to get it right. To find the best fit, take a step back and look at what your team really needs.

• Figure out what’s really bugging you. Is it the unpredictable price? The fact that it only plays nice with Shopify? The feeling of being trapped? Pinpoint your main frustration, and let that be your guide.

• Set a realistic budget. What can you actually afford? Do you need a free plan to get started, or can you swing a per-agent model? Don’t forget to think about how the cost will change as you grow.

• Check your tech stack. Make a list of your must-have integrations. What tools absolutely need to talk to your help desk? Think e-commerce platform, internal wikis, and team chat apps.

• Think about an AI layer first. Before you go through the hassle of a full migration, ask yourself if a flexible AI layer like eesel AI could solve your problems. It can make your current help desk (even Gorgias) way smarter without the platform-switching headache.

• Take it for a test drive. Always, always use the free trials. Pick your top two or three contenders and get your agents to play around with them. They’re the ones who will be using it all day, so their feedback is golden.

Move beyond platform lock-in with a flexible solution

Look, Gorgias is a solid tool for Shopify stores, but its tricky pricing, inflexibility, and platform lock-in are valid reasons to look elsewhere. The market is full of great options, whether you need the raw power of Zendesk or the free-to-start generosity of Freshdesk.

But before you jump ship and start a whole migration process, ask yourself: is the help desk the problem, or is it just its AI?

A flexible AI layer like eesel AI lets you keep the parts of your workflow you like while bolting on a smarter, more connected, and fairly-priced AI brain. It might just be the best way to upgrade your support without the migration migraine.

Ready to see how a smarter AI can improve your current workflow? Book a demo of eesel AI or start your free trial today.