When you’re looking around for a customer service platform, you’ve probably heard the name Zendesk come up quite a bit. It’s seriously one of the most widely used helpdesks out there, and honestly, there’s a good reason for that. It’s not just big-name brands that trust it; it’s also packed with features and keeps getting better all the time.
But one of the coolest things about using Zendesk is how easily you can connect it with other apps and integrations through the Zendesk Marketplace. These apps can add all sorts of new features, automate tasks you’d rather not do manually, and generally just give your support operations a big boost. What’s the main goal here? To help you answer customers faster, get more done, and ultimately, make your customers much happier.
Now, with over 1,500 apps available, trying to find the ones that will really make a difference can feel pretty overwhelming. How do you even figure out which ones are actually “the best” for making your team perform better?
That’s exactly what we’re here to help you with. We’ve pulled together a list of 7 top apps from the Zendesk Marketplace that really stand out because they’re innovative, easy to use, and have a real impact on how well your support team performs. We’ll chat about what makes them great and how they can help you tackle common support headaches, including how AI and automation are becoming a bigger and bigger deal in today’s support world.
How we chose the top 7 zendesk marketplace apps
Picking the “best” apps from such a huge marketplace is definitely not a simple task! We really focused on apps that genuinely help support teams step up their performance and fit with the latest trends in the industry, especially when we think about being efficient and using automation.
Here’s a quick look at what we considered when we narrowed down our list:
- Do they actually help with key support numbers? We looked at whether they improve things like how quickly you solve issues, how efficient your agents are, or how happy your customers are.
- Are they new and relevant? We checked if they’re using modern stuff like AI, or if they handle really important areas like managing your team’s workload (WFM) and making sure quality is high (QA).
- What are other users saying? We paid attention to user reviews and ratings right there in the Marketplace to see what other Zendesk users thought.
- How easy are they to set up? We considered how simple it is to get these apps running with your current Zendesk setup.
- Do you get good value? We thought about whether the features and benefits are worth the cost.
The apps we picked cover a bunch of different things that are super important for having a high-performing support team in 2024.
The 7 best zendesk marketplace apps for 2024
Based on what we looked at, these apps are strong contenders for helping you get more out of your Zendesk platform. They offer different abilities, from using AI to automate things to keeping track of how everyone’s doing and managing your team’s schedule.
Just a heads-up, while you can usually install these apps from the Marketplace for free, most of them need a paid subscription to actually use all their features.
1. eesel AI
eesel AI is an AI automation tool built to work alongside Zendesk and other helpdesks. It helps streamline support by automatically resolving repetitive tickets and assisting agents with suggested replies and instant knowledge lookups.
The platform is made up of two core tools: an AI Agent that can handle basic tickets like FAQs and order updates on its own, and an AI Assistant that supports human agents by suggesting responses and retrieving relevant info during live conversations.
One of the coolest things about eesel AI is how you can train it. Unlike some tools that can only learn from help center articles, eesel AI can train on a huge variety of sources, including help center articles but also old tickets, PDFs, internal docs like Google Drive or Confluence, and over 100 other integrations. It also supports custom actions like tagging, API calls, and routing rules, giving you full control over how the AI behaves.
eesel AI uses a pay-per-interaction pricing model, which many teams find more predictable than per-agent or per-resolution pricing. You can explore more on the pricing page or check the Zendesk integration.
2. Kaizo
Kaizo is a tool for managing how well your team is doing, built specifically to help support agents be their best. It has a cool way of doing things by adding gamification alongside the usual numbers to help boost how they perform and how engaged they are.
Some of its best features include:
- Agent scorecards that track over 50 different things in real-time
- Tools for setting personal goals
- Weekly skill challenges that feel like a game
- Real-time views of how the team is doing for managers
This helps you finally get rid of those annoying spreadsheets.
Kaizo is fantastic for coaching agents, keeping track of how they’re performing, and helping keep your support team motivated and around longer.
You can start with a free version, and paid plans go up to $20 per user per month.
3. Playvox
Playvox is all about keeping agents motivated and helps with quality assurance (QA), understanding performance, and coaching, all right inside your Zendesk account.
It really focuses on checking quality internally, offering detailed dashboards with numbers to help you spot where performance might be slipping. The app has built-in features for setting goals and provides tools for giving agents feedback right when they need it.
You’d use Playvox to make sure the quality of your support conversations is high overall, figure out exactly where agents might need some extra help, and make your coaching efforts smoother.
Pricing is usually between $15 and $40 per user per month.
4. BrightGauge
BrightGauge is an app for looking at performance data that helps support teams see important business numbers all in one spot using visual gauges, dashboards, and reports.
Its main benefit is giving you one central display that makes it super easy for managers to see how the team is doing, even down to the little details. It even has a leaderboard to show off who the top performers are.
This app is perfect for keeping an eye on team performance, quickly spotting trends or areas that need work, and showing your support data in a way that’s easy for everyone to understand.
The price is listed at $259 per month and includes 2 admins.
5. Assembled
Assembled is a workforce management (WFM) platform that helps support teams figure out how many tickets they’ll get, build schedules, and track how things are going in real-time.
Its key features include:
- Predicting numbers with percentages
- Tools for creating and managing your team’s schedules
- The ability to track performance numbers as they happen
This makes Assembled really helpful for making sure you have the right number of people working, managing agent schedules efficiently, and making smart decisions based on what the performance data tells you.
Pricing is usually between $15 and $35 per user per month.
6. ScoreBuddy QA
ScoreBuddy QA is an app for monitoring quality, made specifically for call centers. It aims to replace doing QA manually in spreadsheets with a process that’s much more organized.
The app lets managers and team leaders really dig into quality scores, figure out why problems are happening with root-cause analysis, and find common mistakes or processes that aren’t working right. It also offers different templates you can use for your QA scorecards.
ScoreBuddy QA is valuable for making the quality of support interactions better, finding and fixing the real reasons behind issues, and rating how agents are doing based on a clear QA system.
Pricing is typically between $8.86 and $15.59 per user per month.
7. Tymeshift
Tymeshift is another workforce management tool that works across all your channels. It’s focused on helping customer support teams manage their staff in a clear way to be more efficient.
It comes with features for watching what’s happening and predicting future needs, plus a scorecard for tracking metrics. This helps managers easily keep tabs on how agents are performing and quickly spot chances for coaching or making things better.
You can use Tymeshift to make sure your workforce is optimized, figure out where agents might need more training or support, and organize staffing effectively for all the different ways customers reach out.
Pricing is usually between $5 and $30 per user per month
Comparison table: Choosing the right Zendesk app
Here’s a quick look at how these top Zendesk Marketplace apps compare:
| App Name | Key Benefits | Pricing Model | Ideal Use Case |
|---|---|---|---|
| eesel AI | Automate tickets, assist agents, train on any source | Pay-per-interaction | Automating support, agent productivity, scaling |
| Kaizo | Gamification, agent scorecards, real-time metrics | Per-user/month | Agent motivation, performance tracking |
| Playvox | Quality assurance, coaching, metrics dashboards | Per-user/month | Improving support quality, agent feedback |
| BrightGauge | Visual dashboards, granular metrics, leaderboards | Monthly (tiered) | Data visualization, team performance monitoring |
| Assembled | Forecasting, scheduling, real-time tracking | Per-user/month | Staffing optimization, schedule management |
| ScoreBuddy | Streamlined QA, root-cause analysis, scorecards | Per-user/month | Improving support quality, agent evaluation |
| Tymeshift | Monitoring, forecasting, scheduling | Per-user/month | Workforce optimization, staffing organization |
Tips for choosing and installing Zendesk marketplace apps
With so many great options out there, how do you figure out which apps are the best fit for your business? Here are a few pointers to help you make a good choice:
- Be clear on what you need: Are you overwhelmed by repeat questions? Need better visibility into team performance? Pin down the exact problems you want to solve.
- Check how well it integrates: Make sure the app connects smoothly with Zendesk and any tools you already use, like your CRM or ecommerce platform. Some apps, like eesel AI, pull data from multiple sources to help everything work together.
- Understand the pricing model: Some apps charge per user, others by ticket volume or usage. If cost predictability matters, models like eesel AI’s pay-per-interaction approach might work better.
- Read the reviews: Go beyond the star rating. Look at what users are actually saying, especially about ease of use and support quality.
- Try before you commit: Most apps offer free trials. Test the tool in a small setup first to make sure it fits your workflow. Tools like eesel AI also let you test and adjust before rolling out fully.
Most apps require admin access to install, but setup is typically fast inside the Zendesk Marketplace.
Just remember, you’ll usually need admin access to your Zendesk account to install apps but the process itself is usually pretty simple right through the Zendesk Marketplace.
Key trends shaping Zendesk marketplace apps
The Zendesk Marketplace is always changing, driven by bigger shifts happening in customer service and technology. Here are a few main trends we’re seeing that are influencing the kinds of apps being built:
- AI and automation are front and center: Apps are going beyond basic chat replies. They now automate ticket routing, fetch data from other systems, and offer full AI agents and assistants. Tools like eesel AI lead this space with flexible automation features.
- Workforce tools are getting smarter: Apps focused on scheduling, workload management, and agent performance are becoming more advanced. They help managers coach, plan, and scale teams more effectively across channels.
- Deeper integrations across systems: Modern apps link Zendesk more tightly with ecommerce platforms, CRMs, and internal tools. This gives agents more context in one place, reducing the need to switch between systems.
- Better tools for agents: Newer apps are built with agents in mind, offering reply suggestions, real-time insights, and workflow shortcuts to make their day-to-day easier and more efficient.
These trends really show a move towards support operations that are smarter, more connected, and more efficient, often powered by cool technology like AI.
Enhancing your Zendesk experience with the right apps
The Zendesk Marketplace keeps growing, and it’s clear that the best apps are the ones built around how support teams actually work today. AI and automation are leading the charge, but just as important are the tools that help you manage your team, stay organized, and connect Zendesk with everything else in your workflow.
At the end of the day, picking the right apps isn’t about grabbing whatever’s new or shiny. It’s about knowing what you need, checking how well things fit together, and making sure the pricing makes sense for your setup. And with most tools offering free trials, you’ve got a great chance to test things out before committing. The best apps are the ones that slide into your workflow naturally and help your team do more without making everything more complicated.
If AI is on your radar whether to automate ticket handling, support your agents, or just get things done faster with eesel AI is a solid place to start. It’s flexible, easy to integrate, and built to grow with you.
Start your free trial (no credit card needed) or book a demo to see how it fits into your support setup.
