Zendesk is already a great platform, but the real magic happens when you connect it with the right tools. With the right integrations, you can automate the boring stuff, give your agents more context, and just make everything run smoother. But with so many apps in the Zendesk Marketplace, figuring out which ones are actually worth your time (and budget) can be tricky.
That’s where this list comes in. We’ve pulled together 10 solid integrations that can help you handle tickets faster, collaborate better, and keep your customers happier.
How we picked the best Zendesk integrations
We weren’t just looking for the flashiest plugins. We wanted tools that actually help support teams work smarter. Here’s what made an integration worth putting on this list:
- User feedback: We looked for tools that are well-loved by real users, not just hyped up.
- Useful features: It had to either add something totally new or improve on a core feature in a big way.
- Real results: These tools needed to show actual impact—faster replies, happier customers, smoother workflows.
- Easy setup: No one has time for complicated installs or weeks of tinkering. These are tools you can get up and running fast.
- Fair pricing: We made sure each one delivers serious value for the price.
Basically, if it didn’t help real teams solve real problems, it didn’t make the cut.
The 10 best Zendesk integrations to boost support
Ready to see which tools made our list? We’ve included a mix that covers everything from talking to customers and managing projects to powerful automation and understanding your data better. While you can often grab many of these directly from the Zendesk Marketplace without paying extra there, just remember that most of them will need you to have a separate subscription to the other service to actually work their magic.
Here are our picks for the top 10 Zendesk integrations that can help you level up your support game.
1. eesel AI
Let’s start with something that can really change how you think about efficiency: eesel AI. Imagine it as your AI co-pilot right there inside Zendesk. It brings you an AI Agent that can jump in and handle customer conversations automatically and an AI Assistant (you could call it a Copilot) that gives your human agents a helping hand to work faster.
We included eesel AI on this list because it’s a fantastic way to use AI to get some serious wins in productivity and save on costs. It often gives you a more flexible and predictable option compared to Zendesk’s own AI add-ons. You can teach eesel AI using a ton of different sources, not just your help center, which makes it incredibly smart and useful in lots of situations.
Think about automating those simple, repetitive tickets – the FAQs or basic requests. That frees up your team to focus on the trickier stuff. eesel AI can also intelligently sort incoming tickets, automatically adding tags and sending them exactly where they need to go. Plus, it can draft replies for your agents using your specific knowledge and even connect with platforms like Shopify to pull up order details or do custom things using APIs.
One of the coolest things? eesel AI uses a pay-per-interaction model. That means you only pay for what the AI actually does. There are no fees based on how many agents you have, which makes growing your AI support really predictable and cost-effective compared to models that charge per agent or have confusing fees based on how issues are resolved. You can find all the details on plans like Team and Business on the eesel AI pricing page.
2. Slack
Working together is super important in customer support, and the Slack integration for Zendesk makes it incredibly easy for your support team to chat with folks in other departments. No more constantly switching apps or sending a bunch of emails just to get a quick answer from engineering or sales.
This integration is a must-have for making internal communication flow smoothly. It helps keep everyone on the same page and makes sure your agents can get the info they need in a flash.
You can actually create or update Zendesk tickets right from a Slack message, which is super handy when someone flags an issue in a channel. Your team can also get real-time alerts about new tickets or updates directly in Slack. And you can even use Slack message actions to add internal notes or interact with tickets without leaving your chat window. It ties into the idea of having instant access to company knowledge, kind of like how eesel AI’s Teammate AI feature helps employees get answers to internal questions within their collaboration tools.
Just a heads-up, you’ll need a Slack subscription to use this integration, and there might be extra costs if you need it across multiple Slack workspaces. You can learn more about how eesel AI connects with Slack on our eesel AI Slack integration page.
3. JIRA
For companies where customer issues often need help from the development or engineering teams, the JIRA integration for Zendesk is seriously essential. It builds a bridge between support tickets and technical tasks, making it much smoother to get those complex problems sorted out.
We put JIRA on the list because it really cuts down on the hassle when you need to escalate technical issues. It helps support teams work much more closely with their engineering buddies without either side having to constantly jump into a tool they’re not used to.
With this integration, your support agents can create JIRA issues directly from a Zendesk ticket or link a ticket to a JIRA task that already exists. This makes sure all the important details from the customer chat are immediately available to the engineering team. It also makes it easier to keep track of how those technical fixes related to customer problems are coming along.
You’ll need a JIRA subscription to use this integration. If you’re curious about how AI can make the connection between support and development even smoother, take a look at our eesel AI Jira Service Management integration page.
4. Salesforce
If your business runs on Salesforce for its CRM, connecting it with Zendesk is just smart. This link gives your support agents really important customer background right within their Zendesk view, leading to support chats that are more informed and feel more personal.
Salesforce made the list because it gives agents a powerful, complete picture of the customer. Knowing things like a customer’s past purchases, their account status, or previous chats with sales can make a huge difference in how support handles their current issue. It also helps make sure your sales and support efforts are working together nicely.
Agents can see Salesforce customer profiles and key data points directly in the ticket sidebar. The integration can also keep customer and account info synced between the two platforms, so everyone’s always working with the latest details.
Just remember, you’ll need an active Salesforce subscription to use this integration.
5. Shopify
For anyone running an online store on Shopify, this integration is a total game-changer for your support team. It pulls all the essential order and customer info straight into Zendesk, letting agents handle common e-commerce questions way faster.
We added Shopify because it really speeds up how quickly you can resolve questions about orders, shipping, or returns. Agents don’t have to leave Zendesk to go look up details, which saves a ton of valuable time.
Agents can see a customer’s order history, shipping status, and other relevant stuff right in the ticket sidebar. This makes it super easy to answer questions or figure out problems quickly. You can even start actions like refunds or returns from inside Zendesk, and tools like eesel AI can add custom API actions to automate these steps even further based on what the customer is asking for.
You’ll need a Shopify account to use this integration. To see how eesel AI can give your e-commerce support workflows an extra boost, check out our eesel AI Shopify integration page.
6. Zendesk Chat
Zendesk Chat is a tool built right into Zendesk that lets you chat with customers in real-time, whether they’re on your website or using your mobile app. It’s a key part of the Zendesk package for many businesses.
We included this tool because live chat is a fundamental way to offer support these days. It allows for quick, immediate conversations for customers who need help right away.
You can use Zendesk Chat to handle questions happening right now, see what visitors are doing on your site, and give quick answers to simple questions. While it has some basic chatbot features, solutions like eesel AI’s Livechat AI can be taught using a wider variety of sources and handle more complicated automation within the chat window, offering a more powerful AI-driven chat experience.
Zendesk Chat usually comes bundled with Zendesk Suite plans.
7. SurveyMonkey
Getting feedback from your customers is super important for understanding how happy they are and figuring out where you can do better. The SurveyMonkey integration for Zendesk makes it easy to collect this valuable info directly from your support conversations.
SurveyMonkey is on this list because it helps turn customer comments into insights you can actually use. It lets you measure how satisfied people are and pinpoint exactly where you need to make improvements to your product or service.
You can automatically send customer satisfaction surveys after a ticket is closed or ask for feedback on specific issues. The integration helps you collect and look at survey data right alongside your support stats.
You’ll need a SurveyMonkey subscription to use this integration.
8. Mailchimp
Understanding a customer’s journey, including how they’ve interacted with your marketing emails, can help your support team give help that’s more personal and relevant. The Mailchimp integration for Zendesk lets agents see this marketing background.
We included Mailchimp because it lets support agents see which marketing campaigns a customer has received or clicked on. This helps them talk to the customer in a way that makes sense and maybe even spot chances to suggest other products or services.
Agents can see a customer’s Mailchimp activity directly within the Zendesk ticket screen. This extra context helps make the support conversation more informed and personalized.
You’ll need a Mailchimp subscription, and the cost is usually based on how many contacts you have.
9. Knowledge Capture Actions
The Knowledge Capture Actions app is a tool built right into Zendesk designed to help agents quickly find and use info from your knowledge base. It also lets you trigger specific actions based on that knowledge.
This app is helpful for making sure your agents actually use the knowledge base and for automating simple steps. It helps agents find the right articles faster and can automate replies or workflows based on what’s in the ticket or its tags. While it’s useful, it’s not as powerful as solutions like eesel AI, which can learn from lots of sources beyond just the help center and perform more advanced, custom actions.
Agents can get suggestions for relevant articles based on the ticket they’re looking at. They can also link tickets to knowledge base articles and use shortcuts (macros) triggered by these actions to automate responses or update ticket fields.
This app has a cost per agent after a free trial period. You can find more pricing options by contacting them here.
10. Kaizo
Keeping track of how your agents are doing and making sure the support quality is high is a key challenge for any team. Kaizo is a tool built to help with this, adding some fun gamification and performance tracking right into Zendesk.
Kaizo made our list because it helps improve agent productivity and quality checking in a pretty unique way. It gives you tools to watch performance, offer coaching, and keep agents motivated using gamification elements.
You can track important agent performance numbers like how fast they respond and how happy customers are (CSAT), review tickets to check quality, and use game-like features such as missions and leaderboards to keep your team engaged. It also helps create reports so you can compare how individuals and teams are performing.
Kaizo offers a 30-day free trial and has different pricing plans depending on your needs.
Comparing the top Zendesk integrations
Okay, that’s a bunch of great tools! To help you quickly see how they stack up, here’s a quick look at the main points for each integration:
| Integration Name | Primary Benefit | Key Features Mentioned | Pricing Model (Summary) |
|---|---|---|---|
| eesel AI | AI Automation & Agent Assistance | Ticket Automation, Triage, Draft Replies, Multi-source Training, Custom Actions | Pay-per-interaction |
| Slack | Team Collaboration & Communication | Ticket Creation/Updates in Slack, Notifications | Subscription (Per user/workspace) |
| JIRA | Support & Engineering Collaboration | Create/Link Issues from Tickets, Information Sharing | Subscription (Per user) |
| Salesforce | CRM Data in Support Workflow | View Customer Profiles, Data Sync, Sales/Support Alignment | Subscription (Per user) |
| Shopify | E-commerce Data Access | View Order/Customer Details, Initiate Actions | Requires Shopify plan |
| Zendesk Chat | Real-time Website Communication | Live Chat, Visitor Monitoring, Basic Chatbots | Included with Zendesk Suite |
| SurveyMonkey | Customer Feedback & Insights | Send Surveys, Collect Feedback, Analytics | Subscription (Tiered) |
| Mailchimp | Marketing Context for Support | View Customer Campaign Activity, Personalized Support | Subscription (Based on contacts) |
| Knowledge Capture Actions | Knowledge Base Utilization & Automation | Link Articles, Trigger Macros based on Tags | Per-agent fee (after trial) |
| Kaizo | Agent Performance & QA | Performance Tracking, Coaching, Gamification | Subscription (Tiered) |
Tips for choosing the right Zendesk integrations
With so many good options out there, how do you figure out which ones are the best fit for your business? It really boils down to understanding exactly what you need and what you’re trying to achieve.
Here are some tips to help you decide:
- Figure out what’s causing you pain. What’s slowing down your team or making your customers frustrated? Is it too many tickets, slow replies, trouble working with other teams, or not having enough info about the customer? Look for integrations that directly help fix those specific problems.
- Think about the size of your business and what industry you’re in. Some tools are perfect for small teams, while others are built to handle huge companies. Your industry might also mean you have specific needs; for example, an e-commerce business will probably really want the Shopify integration, while a B2B tech company might lean more towards JIRA or Salesforce.
- Consider your budget and how much you plan to grow. Don’t just look at the monthly price tag; think about how the pricing works – is it per agent, per interaction, or based on different levels? How will the cost change as your team gets bigger or you get more tickets? Tools like eesel AI with pay-per-interaction pricing can offer costs that are easier to predict as you scale compared to models that charge per agent.
- Think about how easy it will be to connect and set up. How much technical work is involved to get it running? Will it mess up how you currently do things? Look for tools that offer clear instructions or dedicated help getting started, like eesel AI which is designed to be set up quickly.
- Try it out before you commit. If you can, take advantage of any free trials or demos the tools offer (like the eesel AI free trial). This lets you see how the integration works with your own data and workflows in a real environment before you fully decide.
Key trends shaping Zendesk integrations
The world of customer support is always changing, and Zendesk integrations are definitely keeping up. A few big trends are really driving what new tools are being built and how existing ones are getting better.
- AI and Automation are huge right now. More and more integrations are using AI to handle tasks that agents do over and over, give customers instant answers, and offer smart help to agents. eesel AI is a perfect example of this, bringing powerful AI automation specifically made to work with your existing Zendesk setup.
- Making Collaboration Easier is another big focus. Integrations are making it simpler for support teams to work smoothly with sales, engineering, marketing, and other departments, breaking down those internal walls and helping solve issues faster.
- Data and Analytics are getting more advanced. Tools are providing deeper insights into what customers are doing, how support is performing, and where you can improve things, helping businesses make decisions based on facts, not just guesses.
- Supporting Customers Everywhere (Omnichannel) is still super important. Integrations are helping businesses bring together all the different ways customers reach out – like chat, email, social media, and phone – into one single view for agents.
Maximize your Zendesk potential with the right integrations
Adding the right integrations to your Zendesk setup isn’t just about having more tools; it’s about creating a support experience that’s more efficient, more effective, and honestly, more pleasant for everyone involved. The integrations we’ve talked about cover a wide range of needs, from making internal teamwork better to automating customer chats and gathering valuable feedback.
By carefully picking the tools that help with your specific problems, fit the size and budget of your business, and match what you’re trying to achieve, you can really boost your team’s productivity and make your customers feel truly taken care of. It’s all about giving your agents the power they need and meeting, or even beating, customer expectations.
Ready to transform your support?
If you’re thinking about using the power of AI automation to make your Zendesk even smarter and more efficient, eesel AI is definitely worth checking out. It really stands out because you can train it using lots of different sources (including your past tickets and tons of other places), it has powerful automation features, and its predictable pay-per-interaction pricing model helps you avoid those expensive per-agent fees.
Why not see for yourself the difference eesel AI can make for your team? You can start a free trial today – you don’t even need a credit card! Or, if you’d like someone to walk you through it and show you exactly how eesel AI could fit into your team’s workflow, you can book a demo.
