Blog

A practical guide to understanding and using the assignee group attribute in Zendesk Explore for support team analytics.

Master Zendesk Explore attributes to build more powerful reports. This guide covers attribute types, calculated attributes, tracking priority changes, and practical recipes.

Master the Ticket tags attribute in Zendesk Explore with this step-by-step guide. Learn how to filter, group, and analyze tickets by tags.

Discover the truth about Zendesk Explore audit events what audit capabilities exist, why Explore lacks report auditing, and practical workarounds for tracking changes.

Master Zendesk Explore calculated metrics with this comprehensive guide. Learn the IF/THEN formula structure, build custom metrics for CSAT, response times, and more.

Master Zendesk Explore custom attribute formulas with this step-by-step guide. Includes formula syntax, 10+ ready-to-use examples, and troubleshooting tips.

Understand the mechanics of Zendesk Explore's hourly data synchronization and learn practical troubleshooting steps for custom field sync delays.

Master Zendesk Explore custom metric calculation with this practical guide. Learn the difference between standard calculated metrics and result metric calculations, plus ready-to-use formula templates.

A step-by-step guide to managing Zendesk Explore dashboard permissions, from basic user access to advanced brand restrictions and external sharing security.