Blog

A practical guide for support agents using Zendesk AI content suggestions, covering macro recommendations, generative replies, and how to provide feedback that improves AI performance.

Zendesk's shift to outcome-based pricing charges per automated resolution instead of per agent. Learn how the dynamic pricing plan works, what it costs, and whether it fits your support strategy.

A practical guide to configuring Zendesk AI's tone and brand voice settings, including persona setup, custom tone descriptions, and testing strategies.

Master the communication layer of Zendesk handoffs with proven messaging templates, tone guidelines, and best practices for seamless customer transitions.

Discover how to use Zendesk Copilot's auto assist actions to automate ticket resolution, from standard field updates to custom API integrations.

Discover how Zendesk Copilot's sentiment display works, where it appears in the Agent Workspace, and how to configure Intelligent Triage for optimal results.

A complete guide to setting up Zendesk Copilot's suggested first replies feature, from prerequisites and configuration to optimization and troubleshooting.

A practical guide to understanding and using Zendesk Copilot's AI ticket summarization feature, including setup, use cases, and limitations.

A complete guide to managing Zendesk email notifications for CCs and followers, including customization options, automation strategies, and troubleshooting tips.