Blog

A practical guide to understanding and using the full resolution time metric in Zendesk Explore, including how to build reports and interpret the data.

A step-by-step guide to tracking reopened tickets in Zendesk Explore, understanding what the metric means, and using the data to improve first-contact resolution.

Master Zendesk Explore's ticket resolution metrics with this practical guide. Understand the critical difference between "solved tickets" and "tickets solved" and build accurate reports.

A detailed comparison of Zendesk Explore Professional and Enterprise plans, covering real-time dashboards, data refresh rates, sharing capabilities, and pricing to help you choose the right analytics tier.

A comprehensive guide to reporting on custom ticket fields in Zendesk Explore, with practical recipes for common reporting scenarios.

A practical step-by-step guide to building a Zendesk Explore report that identifies tickets awaiting their first reply, helping support teams meet SLA targets and improve response times.

A practical guide to creating satisfaction trend reports in Zendesk Explore, covering year-over-year comparisons, agent performance tracking, and actionable insights from your CSAT data.

A practical guide to scheduling reports in Zendesk Explore, covering data refresh frequencies by plan, step-by-step setup, and tips for avoiding common pitfalls.

A complete guide to building SLA compliance reports in Zendesk Explore, from dataset selection to custom metrics and dashboards.