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Tips, guides, and insights on AI teammates, smarter support, and building better teams.
How to set up Zendesk community forums: A complete guide for 2026
A practical guide to setting up and launching Zendesk Gather community forums, from initial activation to ongoing moderation and engagement strategies.
Stevia PutriFeb 25, 2026How to use Zendesk custom field reporting in Explore: A complete guide
Master Zendesk Explore custom field reporting with this practical guide. From setup to troubleshooting, learn how to turn ticket data into actionable insights.
Stevia PutriFeb 25, 2026How to create Zendesk custom ticket fields: A complete guide
A comprehensive guide to creating and managing custom ticket fields in Zendesk, from basic setup to advanced configuration with business rules.
Stevia PutriFeb 25, 2026How to set up Zendesk group default assignee: Complete guide
A practical guide to understanding and configuring default groups in Zendesk, covering both account-level and agent-level settings with troubleshooting tips.
Stevia PutriFeb 25, 2026How to set up Zendesk group routing for your support team
A practical guide to configuring Zendesk group routing, from simple group mapping to advanced omnichannel routing with skills-based assignment.
Stevia PutriFeb 25, 2026How to track and analyze Zendesk Guide article views
A practical guide to understanding Zendesk Guide article analytics, from accessing the Knowledge Base dashboard to creating custom reports that inform your content strategy.
Stevia PutriFeb 25, 2026How to list Zendesk Guide articles using the API: a complete guide
A step-by-step guide to using the Zendesk Guide API to list and manage help center articles programmatically.
Stevia PutriFeb 25, 2026How to manage Zendesk Guide article attachments: A complete guide
A practical guide to managing attachments in Zendesk Guide, from basic uploads to advanced automation with the Media Library API.
Stevia PutriFeb 25, 2026How to enable and manage Zendesk Guide article comments
A complete guide to using Zendesk Guide article comments for customer engagement, including setup instructions, moderation tips, and alternatives for internal team collaboration.
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