The top 7 Lorikeet AI alternatives in 2025 (and our top pick)

Let’s be honest, Lorikeet is a pretty impressive AI agent. If you’re in a tricky industry like fintech or healthtech, its ability to follow complex, multi-step workflows to solve problems is a big leap from your average chatbot. But it’s not the only option out there.

Many teams start hunting for Lorikeet AI alternatives for a few common reasons. The $500/month starting price can be a tough pill to swallow, the setup often feels like a long, hands-on project, and some folks just want a more flexible, self-serve tool they can launch and manage themselves.

If any of that sounds familiar, you’re in the right place. We’ve put together a straightforward guide to the best alternatives on the market in 2025, whether you’re looking for better pricing, a quicker setup, or just more control over your support automation.

First things first: What are AI support agents?

Before we dive in, let’s get one thing straight: AI support agents are a completely different beast from the simple FAQ chatbots of a few years ago. They don’t just answer questions; they get things done.

Think of them as a digital team member. They connect directly to your company’s knowledge sources (like help centers, internal docs, and past support tickets) and your main business systems (like your helpdesk, CRM, and order management tools). This lets them handle complicated, multi-step tasks like processing a refund, changing a subscription, or troubleshooting a technical bug, often without needing a human to step in. That ability to take real action is what separates them from simple bots and makes them genuine alternatives to a tool like Lorikeet.

How we picked the best Lorikeet AI alternatives

To find the best Lorikeet AI alternatives, we cut through the marketing noise and focused on what actually matters when you’re trying to get an AI agent up and running. We looked at the core features that determine whether a tool will be a headache or a huge help.

• Easy setup and integration. How fast can you actually start using it? We looked for tools that don’t lock you into mandatory sales calls or long onboarding projects. The best platforms let you sign up and start building in minutes.

• Customization and control. Can you make the AI sound and act like it’s part of your team? We leaned towards tools that give you fine-grained control over the AI’s brand voice, what it knows, and exactly which tickets it should (and shouldn’t) touch.

• Knowledge source flexibility. A smart AI agent learns from everything, not just a public FAQ page. We searched for platforms that can pull knowledge from internal sources like Google Docs, Confluence, and, most importantly, your history of past support tickets.

• A fair price. Is the pricing model straightforward? We avoided tools with confusing per-resolution models that can make your bill explode when you’re busiest.

• Testing you can trust. Can you see how the AI will perform before it ever speaks to a customer? The best tools let you run a simulation on your past support tickets to forecast its performance and prove its value before you commit.

A quick look at the top Lorikeet AI alternatives

Here’s a quick rundown of how the top contenders compare.

Tool	Best For	Starting Price	Key Feature	Self-Serve Setup?
eesel AI	All-in-one power & self-serve simplicity	$239/mo	Simulate on past tickets before going live	Yes
Assembled	Teams needing unified workforce management	Custom	Combines WFM with AI agents	No
Tidio	SMBs focused on live chat & lead gen	$0 (Free plan)	Simple visual chatbot builder	Yes
Intercom (Fin)	Teams deeply embedded in the Intercom ecosystem	$0.99/resolution	Smooth integration with Intercom	Yes
Thankful	Brands prioritizing a human-like voice	Custom	Highly tailored AI agent persona	No
Decagon	Enterprises wanting fully generative responses	Custom	Avoids rigid decision trees	No
Minded AI	Regulated industries needing high security	Custom	99.8% accuracy & built-in PII masking	No

The 7 best Lorikeet AI alternatives in 2025

Let’s dig into the details for each platform.

1. eesel AI: A leading Lorikeet AI alternative

eesel AI is our top pick because it pulls off a rare feat: it delivers high-end power in a package that’s actually simple to use and has predictable pricing. This makes it one of the most compelling Lorikeet AI alternatives you can find. It plugs directly into tools you already use like Zendesk, Freshdesk, and Intercom, and learns from all your knowledge (past tickets, Confluence, Google Docs, you name it) without a painful setup process.

A few things really make it stand out:

• Go live in minutes, not months. eesel AI is genuinely self-serve. You can sign up, connect your helpdesk, and launch an AI Agent without ever needing to talk to a salesperson. It’s a huge departure from the drawn-out, demo-gated process you find with most other platforms.

• Test with confidence. Its simulation mode is a lifesaver. You can safely test your AI on thousands of your past tickets to see exactly how it would have responded and get a solid forecast of your automation rate. This lets you prove the value before you ever flip the switch.

• You’re in the driver’s seat. The simple prompt editor and workflow builder give you total control. You decide which tickets the AI handles, what actions it can take (like looking up order info or tagging tickets), and when it should hand things off to a human.

• Pricing that makes sense. eesel AI’s plans are based on a flat monthly fee. You aren’t charged per resolution, so you can automate as much as you want without worrying about a nasty surprise on your bill.

For teams that want the power of a tool like Lorikeet without the hefty price tag and complexity, eesel AI is the clear choice.

2. Assembled: A specialized Lorikeet AI alternative

Assembled is a very specific tool that bundles AI agents with workforce management (WFM). This makes it a great pick for large, complex support teams that need to juggle staffing, scheduling, and forecasting right alongside their automation.

Its biggest selling point is giving you a single dashboard to see how both your human and AI agents are performing. But if you’re just looking for an AI agent to handle tickets, the extra WFM features might be overkill. The platform’s main focus isn’t just on being the most advanced or customizable AI agent out there.

3. Tidio: A Lorikeet AI alternative for SMBs

Tidio is a great starting point for small to medium-sized businesses, especially if you’re in e-commerce. Its main draws are a very friendly visual chatbot builder, solid live chat features, and a pretty generous free plan that lets you get started without spending a dime.

It’s perfect for handling common FAQs, grabbing leads, and helping visitors find their way around your site. The catch is that it’s not really built for the complex, back-end support tasks that require deep integrations and multi-step actions. If you need an AI that can actually process a refund or update an account, you’ll probably need to look elsewhere.

4. Intercom (Fin): A Lorikeet AI alternative for Intercom users

If your team already lives and breathes Intercom, then their AI agent, Fin, is definitely worth a look. Its biggest plus is how deeply it’s woven into the Intercom platform. It works right out of the box with your Intercom inbox, help center, and messenger.

The major downside, though, is the price tag. Fin charges you for every resolution, which can get incredibly expensive and unpredictable. This model basically punishes you for being busy, and costs can get out of hand during peak times, making it a risky bet for teams trying to stick to a budget.

5. Thankful: A human-like Lorikeet AI alternative

Thankful is all about delivering a highly personalized and human-like customer experience. It’s designed to work inside your current helpdesk and solve customer problems with a tone and voice that are carefully matched to your brand.

This focus on a custom persona is its greatest strength. But getting that level of personalization usually means a consultative, hands-on setup. It’s not a tool you can just sign up for and start using. The enterprise-level pricing isn’t public, either, making it a better fit for big brands with deep pockets that are willing to invest time into a guided rollout.

6. Decagon: An enterprise Lorikeet AI alternative

Decagon is another strong enterprise-level player that has built its name on providing 100% generative responses. In simple terms, it avoids the rigid, pre-written scripts that can make some bots feel clunky. It’s very good at handling nuanced and unexpected customer conversations with natural-sounding replies.

But that power comes with an obvious enterprise focus. It’s not a self-serve platform; getting started means going through their full sales and implementation process. It’s built for large companies that need a heavy-duty, fully-managed tool and have the budget to match.

7. Minded AI: A secure Lorikeet AI alternative

Minded AI has carved out a niche by focusing on two things: top-notch accuracy (they claim an impressive 99.8%) and enterprise-level security. With features like built-in PII masking and compliance with SOC 2 and GDPR, it’s a very solid choice for businesses in regulated fields like finance and healthcare.

If security and data privacy are your absolute top priorities, Minded AI is one to check out. Like the other enterprise tools on this list, it’s not a plug-and-play solution. You’ll need to book a demo to get started, and the pricing is customized for each client.

3 key tips for picking from the best Lorikeet AI alternatives

Feeling a bit swamped by the choices? Keep these three things in mind to help you make a clear decision.

1. Don’t commit to Lorikeet AI alternatives without a test drive

Never, ever choose an AI tool based on a slick sales demo. The only way to know if an agent will actually work for your team is to test it on your real, historical support tickets. Look for platforms like eesel AI that offer a solid simulation mode. This lets you run the AI on thousands of your past tickets to see exactly how it would have performed, which takes all the guesswork out of the equation.

2. Understand the true cost of Lorikeet AI alternatives

Pay very close attention to the pricing model. While per-resolution pricing from companies like Intercom might seem cheap at first, the costs can spiral during your busiest months. A predictable, flat-fee subscription gives you certainty and lets you scale up your automation without fearing a massive, unexpected bill.

3. Look for flexibility and control in Lorikeet AI alternatives

Try to avoid platforms that demand an all-or-nothing approach to automation. The best tools let you start small, prove the value on a specific type of ticket, and then slowly expand as you get more comfortable. You should be able to set clear, specific rules for what gets automated and have a simple way for the AI to pass tickets to a human when it’s stumped.

The verdict on Lorikeet AI alternatives: What’s the best option?

While Lorikeet is a solid tool for complex tasks, its price and implementation process put it out of reach for a lot of teams. The market for Lorikeet AI alternatives is pretty varied, from simple chatbots like Tidio to expensive, walled gardens like Intercom and other enterprise-only tools like Decagon and Minded AI.

When it comes down to it, we think eesel AI hits the sweet spot. It delivers the same kind of power for handling complex issues as the big enterprise players, but it really stands apart with its easy self-serve setup, transparent pricing, and a risk-free simulation mode that lets you prove its value before you go live. It’s the perfect choice for teams that want big results without the big-company headaches.

Ready to switch to one of these Lorikeet AI alternatives?

See the difference for yourself. Start your free trial with eesel AI and see how you can build, test, and launch a powerful AI support agent in minutes, not months.