The
Paperclip

A practical guide to implementing approval workflows in Zendesk, covering native features, manual workarounds, and third-party solutions.

A practical guide to creating consistent, well-formatted knowledge base articles in Zendesk using templates and enhanced formatting options.

A practical guide to setting up and launching Zendesk Gather community forums, from initial activation to ongoing moderation and engagement strategies.

Master Zendesk Explore custom field reporting with this practical guide. From setup to troubleshooting, learn how to turn ticket data into actionable insights.

A comprehensive guide to creating and managing custom ticket fields in Zendesk, from basic setup to advanced configuration with business rules.

A practical guide to routing Zendesk tickets based on groups and organizations, covering group mapping, triggers, and omnichannel routing with step-by-step instructions.

A practical guide to understanding and configuring default groups in Zendesk, covering both account-level and agent-level settings with troubleshooting tips.

A practical guide to configuring Zendesk group routing, from simple group mapping to advanced omnichannel routing with skills-based assignment.