Trying to choose the right knowledge tool for your team can be a headache, and let's be honest, pricing pages often make it worse. They can feel like a maze of hidden costs and confusing feature tiers. Tettra is a popular internal wiki, especially known for how well it gets along with Slack. But what will it actually set you back each month, and what do you really get for your money?
This guide is here to clear things up. We’ll break down Tettra's pricing plans, figure out the true monthly cost hiding behind those per-user rates, and see which features are included in each plan. We'll also touch on some of the platform's main limitations and introduce another option for teams who need real support automation, not just a place to store articles.
So, what is Tettra anyway?
Tettra is an AI-powered knowledge management system that acts as your company's internal wiki. The main idea is to give your team a central hub for important information, process documents, and answers to those questions that pop up over and over again.
The platform’s biggest draw is how smoothly it integrates with Slack. Team members can ask questions and pull up answers right from their chat window, which is a huge plus for any company that basically lives in Slack. It’s built to store and organize the knowledge your team creates, helping cut down on shoulder taps and keep everyone on the same page. But it's important to know what it is, and what it isn't. Tettra is a repository, a library where people can go to find information, not an active automation tool that resolves issues all by itself.
A complete breakdown of Tettra pricing plans
At first glance, Tettra's pricing seems pretty simple. But once you dig in, you'll find details like user minimums that can really change the final price tag and the overall value you get.
How the Tettra pricing model actually works
Tettra uses a pretty standard per-user, per-month subscription model. The catch? Its paid plans have a mandatory user minimum. This means the price you see advertised isn't what you'll pay if you have a small team; your starting cost will be quite a bit higher.
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User Minimums: The Basic and Scaling plans both require you to pay for at least 10 users. The Professional plan bumps that minimum up to 50 users.
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Annual Discount: You can shave 20% off the total cost if you pay for the year upfront, which works out to about two months free.
Tettra pricing for the Basic plan: The entry level
Let's start with the basics. This is Tettra's most straightforward plan.
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Cost: $4 per user, per month if you pay annually (or $5 if you pay monthly).
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Real Cost: Because of the 10-user minimum, this plan actually starts at $40 per month.
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Who it's for: This is a good fit for small teams just getting their feet wet with organized knowledge sharing.
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Key Features: You get Slack notifications, a Q&A feature, an integration with Google Workspace, and the ability to publish pages to the web.
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Key Limitation: This plan is really just a simple wiki. You don't get any of Tettra's AI features, usage analytics, or more advanced permission settings. You're paying for a basic documentation tool.
Tettra pricing for the Scaling plan: Where the AI kicks in
This is the tier where Tettra starts to show off its more advanced capabilities.
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Cost: $8 per user, per month billed annually (or $10 billed monthly).
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Real Cost: With that same 10-user minimum, the plan starts at $80 per month.
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Who it's for: Growing companies that want to use AI to get more out of their knowledge base and see how people are using it.
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Key Features: You get everything in the Basic plan, plus the AI features (like AI-powered answers and a Slack bot), usage analytics, API access, and content verification reports.
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Key Limitation: This is the first time you get access to Tettra's core AI functionality. If you want the "AI-powered" wiki that Tettra advertises, you have to jump to this more expensive plan.
Tettra pricing for the Professional plan: The enterprise option
For larger organizations, Tettra offers a plan with more hands-on support and security features.
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Cost: This plan starts at $7,200 per year, which covers your first 50 users.
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Real Cost: That breaks down to $600 per month.
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Who it's for: Big companies that need a dedicated support contact, advanced security like Single Sign-On, and help getting everything set up.
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Key Features: It includes everything from the Scaling plan, plus a dedicated Customer Success Manager (CSM), Single Sign-On (SSO) & SCIM, and custom onboarding.
Tettra pricing and features at a glance
Here’s a quick table to help you compare the plans side-by-side.
| Feature | Basic Plan | Scaling Plan | Professional Plan |
|---|---|---|---|
| Advertised Price | $4 /user/month (annual) | $8 /user/month (annual) | Custom |
| Minimum Monthly Cost | $40 (10 users) | $80 (10 users) | $600 (50 users) |
| User Limit | Up to 100 | Up to 250 | Unlimited |
| AI Features | No | Yes | Yes |
| Usage Analytics | No | Yes | Yes |
| API Access | No | Yes | Yes |
| SSO & SCIM | No | No | Yes |
| Support Level | Live Chat | Live Chat | Priority Support + CSM |
Is Tettra's pricing worth it? Key limitations
Tettra is a solid internal wiki, but whether it’s worth the price really depends on what you need it to do. If you're looking for true support automation, you might find yourself hitting a wall pretty quickly.
It's a knowledge base, not an automation engine
Tettra is great at being a passive library of information. A support agent can search for an answer, copy it, and paste it into a ticket. But that's where its involvement ends. It can't actually do anything for you. It can't resolve a customer ticket on its own, send a request to the right department, or update a ticket status. For a lot of support teams today, the goal isn't just to help agents find answers faster; it's to get rid of the need for agents to handle the same repetitive tickets over and over again. And that takes an automation engine, not just a wiki.
Gated AI and limited learning
To get your hands on Tettra's AI features, you have to spring for the pricier Scaling plan. Even then, its AI mostly learns from the content your team manually writes in Tettra or pulls in from Google Docs. This approach completely misses out on the most valuable source of knowledge any support team has: thousands of past ticket conversations. Without learning from all those historical resolutions, the AI's grasp of your customer issues and your brand's voice is always going to be a bit incomplete.
No way to test before you go live
When you set up Tettra, you're essentially building your knowledge base from the ground up. There's no real way to know how well its AI will perform or how many questions it can actually answer until you've already launched it. This "build it and hope for the best" approach can be risky and time-consuming. You can't run a simulation on your past support data to see how it would have performed or find knowledge gaps before you roll it out to everyone.
A more powerful alternative for support automation: eesel AI
If you're reading about these limitations and nodding along, you're probably looking for something more than just a wiki. It might be time to look at a platform built for automation from the ground up. eesel AI is an AI platform that plugs right into the tools you already use to automate your frontline support, not just document it.
Go beyond a wiki with true automation
Unlike Tettra, eesel AI works inside your helpdesk (like Zendesk, Freshdesk, or Intercom) with an AI Agent that can close out tickets all on its own. It also offers an AI Copilot to help your human agents write replies faster, and AI Triage to automatically tag and route incoming requests. It actually takes action, lightening your team's load from day one.
Connect all your knowledge in a flash
eesel AI can connect to over 100 sources, but its real superpower is its ability to learn directly from your historical support tickets. It automatically picks up on your specific customer issues, your brand's tone of voice, and your best solutions without you have to write a single new document. This means the AI is genuinely helpful and relevant right out of the box.
Deploy in minutes with confidence
With eesel AI, you can be up and running in just a few minutes. The setup is designed to be super simple, and you can test everything without any risk using its simulation mode. This feature runs the AI over thousands of your past tickets, giving you a clear forecast of its resolution rate and showing you exactly how it would have responded to real customers, all before you flip the switch to go live.
So, is Tettra pricing right for you?
Tettra is a solid, easy-to-use internal wiki that can be a great asset for teams, especially those who live in Slack. But its pricing structure means you'll pay a premium for AI features that are still limited to passive knowledge storage.
If your main goal is to document your internal knowledge, Tettra is a perfectly fine choice. But if you’re looking to actually cut down on ticket volume, make your team more efficient, and offer instant AI-powered support, a true automation platform like eesel AI is the way to go.
Ready to see what real support automation can do for your workflow? You can start a free trial with eesel AI and simulate its impact on your own historical tickets in minutes.
Frequently asked questions
Even if your team is smaller than 10, Tettra's paid plans require you to pay for the 10-user minimum. This means the Basic plan's effective starting price is $40 per month and the Scaling plan starts at $80 per month, regardless of your actual team size.
No, the entry-level Basic plan does not include any AI features and functions as a simple internal wiki. To access Tettra's AI-powered answers and Slack bot, you must upgrade to the more expensive Scaling plan.
Yes, Tettra offers a 20% discount if you pay for a full year upfront, which works out to about two months free. This is a good way to reduce the overall cost if you are ready to commit to the platform long-term.
The main "hidden cost" to be aware of is the mandatory user minimum on paid plans, which sets a higher floor price than the per-user rate suggests. Otherwise, the pricing structure is straightforward with no additional setup fees.
The value depends on your goals. If you just need a central place to store and organize internal documents for agents to reference, it can be a great choice. If you want to automate ticket responses and reduce agent workload, a dedicated automation tool may offer a better return.
The Professional plan has custom pricing that starts at $7,200 per year for the first 50 users. For teams larger than that, you would need to contact their sales team directly for a custom quote based on your specific needs and user count.
