Blog

Is your default Zendesk help center ready for a more personal touch? This guide walks you through every customization option, from simple branding tweaks and theme marketplaces to advanced code edits. We'll cover the benefits and key considerations of each method, and show you how to enhance your customer self-service with powerful AI integrations that complement your design.

Thinking about activating Zendesk's native AI? This guide walks you through the setup process for AI Agents and Copilot, explains the platform's core capabilities, and shows you how to enable an additional AI layer in Zendesk for specific use cases.

This guide shows how to export your Zendesk macros and use them to streamline your support workflows.

Thinking about using ChatGPT with Zendesk? This guide breaks down all your options, from Zendesk's native AI to custom API solutions and third-party apps.

Learn how to navigate Zendesk’s Admin Center with confidence. From setting roles to streamlining channels and integrating smart AI tools like eesel, this guide helps you get the most out of your support setup.

Learn how to set up a Salesforce Zendesk integration, sync customer data, and use AI to automate support, sales, and everything in between.

Migrating to Zendesk? This comprehensive guide shows you how to set up Zendesk Support, from creating agent accounts and SLAs to building a powerful, AI-driven workflow.

Overwhelmed by repetitive Zendesk tickets? This guide provides a clear, step-by-step process for how to use AI for Zendesk ticket automation to save time and scale.

Discover a step-by-step framework for using AI as a writing partner. Learn how to ideate, draft, edit, and optimize content while choosing the right tools for a streamlined workflow.