Blog

A detailed comparison of Salesforce Service Cloud and Zendesk, covering pricing, features, ease of use, AI capabilities, and which platform fits different business needs.

A complete walkthrough of configuring Zendesk satisfaction settings, from enabling CSAT to customizing surveys and analyzing results.

A practical guide to configuring Zendesk support addresses, covering both Zendesk-hosted and external email setups with troubleshooting tips.

A step-by-step guide to configuring Zendesk account settings for tags, including enabling user and organization tags, managing automatic tagging, and best practices.

A practical guide for Zendesk administrators on configuring ticket forms through account settings, including creation, customization, and best practices.

A comprehensive guide covering all three types of suspension in Zendesk - account-level, user-level, and ticket-level - with clear reactivation steps for each scenario.

Master Zendesk API authentication with this comprehensive guide covering API tokens, OAuth flows, and scope configurations with practical code examples.

A practical guide to importing tickets in bulk using the Zendesk Ticket Import API, with working code examples and real-world tips from migration projects.

A step-by-step guide to creating Zendesk tickets via API with practical JSON examples and code samples for developers.