Blog

A practical guide to setting up automatic ticket assignment based on organization in Zendesk, covering both native triggers and simpler alternatives.

Discover how to set up round robin ticket assignment in Zendesk using native features or third-party apps to evenly distribute work across your support team.

A practical guide to tracking Zendesk SaaS changelog updates, recent AI agent releases, upcoming breaking changes, and how to keep your help desk current.

Zendesk announced major product changes including the retirement of Zendesk Sell by August 2027. Here's what customers need to know about data exports, migration paths, and alternative solutions.

An honest assessment of Zendesk's documentation capabilities, including strengths, limitations, and alternatives for SaaS teams.

Discover how Zendesk's multi-tenant architecture enables scalable, cost-effective customer support for businesses of all sizes.

Discover how Zendesk's partner program works, what services partners offer, and how to select the right implementation or technology partner for your business needs.

Staying current with Zendesk's weekly release notes can be overwhelming. This guide breaks down how to track updates effectively and what the latest AI features mean for your team.

A comprehensive guide to Zendesk's security architecture, certifications, and best practices for protecting customer data.