Blog

A complete guide to updating Zendesk tickets programmatically using the REST API, with Python and cURL examples for authentication, custom fields, and bulk operations.

A step-by-step developer guide to building apps for the Zendesk ticket sidebar, from manifest configuration to working with ticket data via the Zendesk Apps Framework.

A comprehensive guide to making API requests from Zendesk apps, including the ZAF request() method, authentication options, and practical code examples.

A clear guide to understanding Zendesk CCs vs followers, including visibility differences, use cases, and step-by-step setup instructions.

A step-by-step guide to excluding internal tickets, spam, and specific ticket types from Zendesk CSAT surveys using tags, groups, and automation conditions.

Understand Zendesk's CSAT rating system, from binary good/bad scales to customizable options, and discover strategies to improve your scores.

Discover practical methods for adding custom questions to Zendesk CSAT surveys, from native workarounds to third-party integrations and AI-powered alternatives.

Discover methods to delay Zendesk CSAT surveys from native automations to third-party apps and learn when each timing approach works best.

A practical guide to managing email privacy in Zendesk, covering reply-all behavior, CC visibility risks, and how to use followers to protect sensitive conversations.