The 6 best Shopify customer service apps for 2025 (our top picks)

Running a Shopify store is amazing. But then you grow, and suddenly your inbox is a chaotic mess of "Where is my order?", "How do I make a return?", and "Do you have this in blue?" Sound familiar? What used to be your passion project now feels like you’re constantly just trying to keep your head above water.

If you’re nodding along, it’s probably time to get some better tools. A dedicated customer service app can take that chaos and turn it into a smooth, efficient part of your business that actually keeps customers coming back. This guide will walk you through the best Shopify customer service apps for 2025, helping you figure out which one is the right fit to manage conversations, automate replies, and turn good service into loyal fans.

What are Shopify customer service apps?

So, what exactly are these apps? Think of them as a central hub for every single customer conversation. Instead of bouncing between your email, Instagram DMs, and Facebook Messenger, these tools pull everything into one clean dashboard that works with your Shopify store.

But they do more than just organize messages. They also give you the full picture of who you’re talking to. When a customer gets in touch, you can instantly see their order history, shipping status, and any past chats you’ve had. This means your team can give fast, accurate answers without having to hunt around for information. Plus, many of them now have smart automation and AI features to handle the simple, repetitive questions for you.

How we picked the best Shopify customer service apps

The Shopify App Store has a ton of options, and honestly, it can be a bit much. To cut through the noise, I focused on what actually matters for a growing store. Here’s the checklist I used to pick the apps for this list:

• A deep connection with Shopify: The app had to do more than just plug into the store. I looked for tools that pull in detailed order data and let you do things like process refunds or check on an order right from the support ticket.

• Smart AI and automation: The best tools use AI to take work off your plate. I prioritized apps that can automate answers to common questions, route tickets to the right person, and even learn from your team’s past responses to stay on-brand.

• Simple setup and use: You don’t have months to spend on a complicated rollout. The apps on this list are known for being user-friendly, and some can be up and running in just a few minutes.

• Support for multiple channels: Your customers will message you from wherever is easiest for them. I chose apps that bring together conversations from email, live chat, social media, and more into one place.

• Clear pricing: E-commerce budgets can swing wildly. I leaned toward apps with straightforward, scalable pricing that don’t hit you with hidden fees, especially those that don’t charge you more for successfully helping more customers.

A quick comparison of the top Shopify customer service apps

Here’s a quick look at our top picks. Each one has its own strengths, whether you’re a one-person shop just getting started or a bigger brand looking to use AI to scale your support. This table should give you an idea of which tool might fit your store best.

App	Best For	Key AI Feature	Pricing Model	Ease of Setup
eesel AI	Instant, self-serve AI automation	Learns from past tickets & Shopify data	Flat-rate (no per-resolution fees)	Minutes (self-serve)
Gorgias	Deep Shopify-native workflows	AI-powered macros & ticket summaries	Ticket-based	Moderate
Tidio	Proactive live chat & lead gen	Visual chatbot builder (Lyro AI)	Per-user + AI usage	Easy
Richpanel	Building self-service portals	AI-powered self-service scenarios	Per-user	Moderate
Shopify Inbox	Free, basic live chat	AI-generated suggested replies	Free (included with Shopify)	Very Easy
Zendesk	Large teams needing enterprise features	Advanced AI agents (add-on)	Per-user	Complex

The 6 best Shopify customer service apps in 2025

Alright, let’s get into the details of each app. We’ll look at their key features, what they do well, where they fall short, and how much they cost.

1. eesel AI: a top choice in Shopify customer service apps for instant, self-serve AI automation

eesel AI is a bit different. It’s not another helpdesk you have to move your whole team to. Instead, it’s like an AI brain you plug into the tools you already use. It connects to your Shopify store, your helpdesk (like Gorgias or Zendesk), and other places you keep information, like Google Docs or past tickets. Once it’s set up, its AI Agent can answer questions, sort tickets, and even look up order details on its own.

The thing that really clicked for me with eesel AI was how easy it is to get started without any risk. You can sign up and have a basic AI agent running in minutes, no sales call required. Before you even turn it on for customers, you can run simulations on your past support tickets to see exactly how the AI would have answered. This gives you a clear picture of its performance and lets you roll out automation slowly, starting with the questions you’re confident it can handle.

• Pros:

• Super easy, self-serve setup that gets you live in minutes.

• Clear, predictable pricing that doesn’t charge you per ticket resolved.

• Brings together knowledge from everywhere (Shopify, old tickets, documents).

• A powerful simulation mode lets you test everything before going live.

• Cons:

• It’s designed to make an existing helpdesk smarter, not to be a standalone inbox.

• It’s a newer platform, so they’re adding new features all the time.

• Pricing: Plans start at $239/month (when billed annually) and include all the core features.

2. Gorgias: a leader in Shopify customer service apps for deep Shopify-native workflows

Gorgias was built for e-commerce, and its connection with Shopify is incredibly tight. We’re talking about being able to see a customer’s entire order history, process a refund, or edit an order without ever leaving the conversation. Having all that context right there makes it so much faster for teams handling tricky order-related questions.

The platform pulls in support requests from email, live chat, phone, and social media, and you can even reply to comments on your Facebook and Instagram ads. It has an automation feature called "Rules" that lets you tag, assign, or send automatic replies based on what the ticket is about. For example, you can set it up to automatically close "where is my order?" tickets by sending back the tracking info.

• Pros:

• The best Shopify integration out there, with tons of customer data and order actions.

• Great for managing social media comments and DMs.

• Designed specifically with the needs of e-commerce brands in mind.

• Cons:

• The pricing is based on how many tickets you resolve, which can get expensive and hard to predict as you grow.

• Getting started usually involves a demo with their sales team.

• Pricing: Starts at $10/month for 50 tickets, with plans going up as your ticket volume increases.

3. Tidio: one of the leading Shopify customer service apps for proactive live chat and lead generation

Tidio is all about making your live chat work harder for you, turning it into a tool that doesn’t just answer questions but also makes sales. While it can handle email and social media, its real power is in its chat widget and AI-powered chatbots. Tidio has a visual chatbot builder that makes it surprisingly easy for anyone to create automated chat flows without knowing how to code.

These chatbots can do things like greet new visitors, offer discounts, nudge people who have abandoned their carts, and answer common questions 24/7. Tidio’s AI, called "Lyro," can read your FAQ page to have more natural conversations. This focus on proactive chat makes it a great choice if you want to turn more website visitors into customers while still handling basic support.

• Pros:

• A very intuitive visual chatbot builder.

• Has a solid free plan to get you started with live chat.

• Excellent for driving sales and capturing leads on your storefront.

• Cons:

• The price can climb quickly once you add more agents and unlock the advanced AI features.

• It’s not as full-featured for managing all channels as some competitors.

• Pricing: A free plan is available. Paid plans start at $29/user/month.

4. Richpanel: a unique pick from Shopify customer service apps for building self-service portals

Richpanel’s whole philosophy is "let customers help themselves." Its best feature is a self-service portal you can customize to look and feel like your brand. It works a lot like Amazon’s "My Orders" page, where customers can log in to track packages, start a return or exchange, change their shipping address, or cancel an order without ever having to talk to a person.

By handling a huge chunk of those common questions, Richpanel frees up your team to focus on more complicated problems. It also has a multi-channel helpdesk for the conversations that do need a human touch, along with some AI features to help agents reply faster. The platform gives you good data on what your customers are asking, which can help you spot gaps in your help center.

• Pros:

• Strong self-service portal that cuts down on agent workload.

• Clean, modern design for both customers and agents.

• Good AI tools for both self-service and agent support.

• Cons:

• Pricing is per user, so it can get pricey if you have a larger team.

• The main focus is self-service, so it might not be the best pick if you need robust live support.

• Pricing: Plans start at $29/user/month.

5. Shopify Inbox: the simplest of the Shopify customer service apps for new stores and solopreneurs

If you’re just starting out, Shopify Inbox is a great first step into customer service. It’s Shopify’s own tool, it’s completely free, and it’s already built into your admin dashboard. It lets you add a simple chat widget to your store so you can have real-time conversations with shoppers.

Shopify Inbox is basic, but it gets the job done. You can save responses for frequently asked questions, get AI-suggested replies, and share products or discount codes right in the chat. It doesn’t have the advanced automation or analytics of the paid tools, but it’s a fantastic way to get your customer chats organized and move away from using a personal email address.

• Pros:

• It’s completely free with any Shopify plan.

• Already integrated and super easy to set up.

• A clean and simple way to manage live chats.

• Cons:

• Features are very limited; it won’t scale with your store.

• Lacks real automation and can’t manage channels other than chat and email.

• Pricing: Free.

6. Zendesk: an enterprise option from Shopify customer service apps for large teams needing enterprise features

Zendesk is one of the giants in the customer service world, and for good reason. It’s a beast of a platform that can be tailored for large, complex support teams. Its Shopify integration lets agents see customer and order info inside Zendesk, though it doesn’t feel as native as a tool like Gorgias.

Zendesk offers things that most other apps on this list don’t, like a fully customizable help center, community forums, and powerful reporting. Its AI tools are also enterprise-level, with bots that can handle complicated, multi-step problems.

This video provides a helpful overview of some of the best Shopify customer service apps available for your e-commerce store.

• Pros:

• Scales well and can be customized for large or complex businesses.

• A massive set of features, including forums and advanced analytics.

• A well-known and trusted platform.

• Cons:

• It’s often too complicated and expensive for the average Shopify store.

• The Shopify integration can feel a bit tacked on.

• Takes a lot of time and resources to set up and manage correctly.

• Pricing: The Suite Team plan starts at $55/agent/month (when billed annually).

How to choose the right Shopify customer service apps

Okay, so which one is right for you? The "best" app is really the one that solves your specific problems. Here’s how to think through the decision:

• What’s your biggest problem right now? If you’re buried in tickets, look for strong automation and self-service from a tool like eesel AI or Richpanel. If you want to use chat to boost sales, check out Tidio. If you just need to get your inbox organized, Gorgias or Shopify Inbox could be perfect.

• What’s your budget? Think about the pricing models. Are you okay with per-ticket or per-user costs that will grow as your business does, or would you rather have a predictable flat fee? Tools like eesel AI offer clear pricing that won’t go up just because you’re getting more successful.

• How much setup time do you have? If you need something that works right away, a self-serve platform like eesel AI is a great choice. If you have the time and people for a more involved setup, a tool like Zendesk could be on the table.

• Use the free trial. There’s no better way to know than to try it yourself. Take your top two or three choices for a spin to see how they actually feel to use and if they really solve your main issues.

graph TD

A[Identify Biggest Problem] –> B{Buried in Tickets?};

B –>|Yes| C[Consider Automation: eesel AI, Richpanel]; B –>|No| D{Want to Boost Sales?}; D –>|Yes| E[Consider Proactive Chat: Tidio]; D –>|No| F{Need to Get Organized?}; F –>|Yes| G[Consider Helpdesks: Gorgias, Shopify Inbox]; C –> H[Check Budget & Setup Time];

E –> H;

G –> H;

H –> I[Start Free Trial];

Upgrade your support with one of the best Shopify customer service apps: eesel AI

Picking the right app can make a huge difference in how you scale your store. While a lot of tools are great for just organizing your inbox, the real win is using smart automation to handle the easy stuff so you can focus on building relationships with your customers.

This is where eesel AI really stands out. It isn’t just another helpdesk you have to manage; it’s an AI layer that makes your whole support setup smarter. By learning from your Shopify data, past tickets, and help center, it gives accurate, on-brand answers that customers appreciate and that free up your team. And since you can get it running in minutes, you can start seeing a change almost right away.

Ready to see how much time you could save with AI? Start your free trial of eesel AI and get a clear look at your automation potential in minutes.