Hey there, Shopify store owner! Juggling everything that comes with running your business is a lot, right? And let’s be honest, customer support can easily eat up a huge chunk of your time. What if you could automate those repetitive questions, give customers instant help any time of day or night, and maybe even boost sales while you’re catching some sleep? That’s where a good AI chatbot for Shopify can really lend a hand. These smart tools are quickly becoming essential for e-commerce businesses, helping you handle customer questions faster and way more efficiently.
In this post, we’re going to dive into the world of AI chatbots for Shopify stores. We’ll chat about why they’re so useful, what features you should really look for, and highlight some of the top options available right now.
Why use an AI chatbot for your Shopify store?
In this age of online shopping, customers expect quick answers and personalized experiences. AI chatbots help you deliver on those expectations. They can handle lots of conversations at once, which cuts down on wait times and frees up your team members for trickier questions.
Think about the perks:
- They’re always on. Customers can get instant support 24/7, no matter where they are or what time it is.
- They boost efficiency. You can automate answers to common questions like “Where’s my order?” or “How long does shipping take?”.
- They can personalize things. AI can suggest products based on what a customer has looked at or liked, which can really help boost sales.
- You get valuable insights. Chatbots can gather information about what customers are asking about most, highlighting common needs or problems.
Using an AI chatbot for Shopify isn’t just about automating tasks; it’s about making the whole customer experience better and helping your business grow.
How we chose the best AI chatbots for Shopify
With so many options out there, picking the right AI chatbot for your Shopify store can feel a bit overwhelming. To put together our list, we focused on what really matters for businesses like yours. We looked at different apps based on a few key things:
- What features they offer: Do they have the core AI stuff you need, like understanding natural language, connecting with other tools, and automating tasks?
- How easy they are to set up: Can you connect it with Shopify and your other tools without pulling your hair out?
- How they help sales and support: Do they actually make things more efficient, keep customers happier, or help you sell more?
- What real users say: We checked out reviews and ratings from other Shopify store owners.
- Cost and how they grow with you: Are they affordable, especially as your business gets bigger?
These points helped us find tools that genuinely offer value and can make a noticeable difference in how you run things day-to-day.
10 best AI chatbots for Shopify
Okay, here are our picks for the top AI chatbots designed to help your Shopify store really shine. We’ve included a mix of options, pointing out what makes each one special.
1. eesel AI
First up is eesel AI. Think of it as an AI teammate that plugs right into your existing helpdesk and e-commerce tools, including Shopify. It’s great because it offers super smart automation and help without the per-agent fees or confusing pricing you often see with AI built into helpdesks. You can train the bots using your own unique information, like past support tickets, help articles, and even specific Shopify order details. This means they can give accurate, on-brand answers and even take actions for you.
eesel AI made our list because you can train it so well, customize how it works, and its pay-per-interaction pricing is really clear. This makes it a smart and affordable way to handle more support questions and automate repetitive tasks for your Shopify store.
Pricing: eesel AI has flexible pricing plans starting at $299/month (Team Plan) which includes 1,000 interactions. The cost is based on how much you use it (interactions), not how many agents you have, which keeps costs predictable. You can see the full eesel AI pricing details or start a free trial to check it out.
2. Tidio
Tidio gives you both live chat and AI-powered chatbots, built specifically for Shopify. Its dedicated Shopify connection lets you see how chats affect sales and set up bots to pop up based on what customers are doing on your site. Tidio also comes with ready-to-go templates for common e-commerce situations, like reminding customers about abandoned carts or answering frequently asked questions.
Tidio is a popular choice for Shopify store owners who want an all-in-one chat and bot solution with solid e-commerce features and helpful templates to get going fast.
Pricing: Tidio offers a free version you can use. Paid plans start from $24.17/month (Starter). You can find more details on Tidio pricing.
3. Gobot
Gobot does something a bit different with interactive shopping quizzes powered by AI. These quizzes are designed to help customers figure out exactly which products are right for them. It also has features for getting customer feedback and connects with helpdesks like Gorgias and Zendesk.
Gobot’s focus on helping customers find products through quizzes makes it a unique option for Shopify stores that want to make product discovery easier and offer personalized suggestions.
Pricing: Gobot lets you have the first 5,000 customer engagements for free. You’ll need to ask them for pricing on their premium plans.
4. Gorgias
Gorgias is a helpdesk platform that’s already a favorite among e-commerce businesses. Its AI features include chatbots, figuring out what customers intend to do, and understanding their sentiment. While it’s mainly a helpdesk, its automation features are really useful for managing Shopify customer questions all in one place.
Gorgias is a great fit for Shopify stores that are already using it as their helpdesk. You can use its AI to sort issues and provide automated answers alongside your human support team.
Pricing: Gorgias pricing starts at $60/month (Basic). You can check Gorgias pricing for their other plans.
5. Re:amaze
Re:amaze, which is part of GoDaddy, offers flexible chatbot tools with a focus on managing multiple brands and customizing how the bots look and sound for each. It provides templates for welcome messages and FAQs, plus a tool to build your own custom bots. This makes it good for businesses running several Shopify stores or different brands.
Re:amaze is strong for businesses with complicated branding needs, allowing you to create unique chatbot experiences for different groups of customers or product lines.
Pricing: Re:amaze offers paid plans starting at $29/month (Basic). You can find more information on Re:amaze pricing.
6. Maisie AI
Maisie AI is an AI digital assistant built just for e-commerce. It comes with ready-made chatbot templates for things like getting back lost sales, handling returns, and sending issues to the right place. It also has a simple interface that’s easy to use.
Maisie AI is a straightforward choice for Shopify store owners who want an easy-to-set-up AI assistant focused on common e-commerce support and sales tasks.
Pricing: Maisie AI pricing is based on how many visitors you get each month, starting at $9/month per 1000 unique visitors. They also have custom plans available.
7. Ometrics Ochatbot
Ometrics Ochatbot provides chatbots for Shopify that understand natural language, with a big focus on analytics and data. It offers templates for recovering abandoned carts and checking order status, and you can train the bots by syncing them with your product lists and other static information.
Ometrics Ochatbot is a solid option for Shopify stores that really care about detailed analytics and want to train their chatbot extensively using product data and insights about how customers shop.
Pricing: Ometrics Ochatbot has a free plan you can start with. Paid plans begin at $69/month (Basic). See Ochatbot pricing for all the details.
8. Relish AI
Relish AI sees itself as an AI shopping assistant aimed at helping Shopify stores increase sales and get more conversions. It offers AI chatbot templates focused on suggesting related products (cross-selling), suggesting more expensive options (upselling), and helping customers find products.
Relish AI is particularly helpful for Shopify stores where the main goal for a chatbot is to actively drive sales and guide customers towards buying more or higher-value products.
Pricing: Relish AI paid plans start at $29/month (Grow). They have more plans available on their pricing page.
9. Chatra
Chatra offers a simple-to-use live chat and chatbot app for Shopify. It has bots that work both when you’re online and offline, making sure you’re available 24/7. It also includes features like sending specific messages to certain customers and setting up triggers to proactively engage people.
Chatra is a reliable option for Shopify stores that want something easy to use and dependable live chat features, plus simple, effective chatbots for round-the-clock help.
Pricing: Chatra offers a forever-free plan. Paid plans start at $22/month (Essential). Check Chatra pricing for details.
10. HeyDay by HootSuite
HeyDay by HootSuite is an AI platform for conversations, designed for medium to large retailers on Shopify and other platforms. It offers advanced AI chatbots that understand natural language, AI product search, and automated order tracking. It also connects with social media channels like Facebook and Instagram.
HeyDay is aimed at bigger Shopify businesses that need a strong AI solution for conversations across multiple channels. It’s built to handle complex chats and connect across various platforms.
Pricing: HeyDay plans start at $49/month (Core). You can ask them for enterprise pricing if you need it.
Choosing the right AI chatbot for your Shopify store
Okay, you’ve seen the options. Now, how do you actually pick the right one for your store? It’s about finding the tool that really fits what your business needs and what you’re trying to achieve. Here are a few practical tips to help you decide:
- Figure out your main goal: What do you want the chatbot to do most? Is it mainly for handling customer questions, boosting sales with suggestions, or getting better data? Different chatbots are better at different things.
- Think about your budget and how you plan to grow: Look for pricing that makes sense now and as your business expands. Pricing based on interactions, like eesel AI, can sometimes be easier to predict than fees per agent or per issue, especially if your support volume changes a lot.
- Check what it connects with: Make sure the chatbot links up smoothly not just with Shopify, but also with your other key tools. This could be your helpdesk (like Zendesk, Gorgias, Freshdesk, or Intercom) or where you keep internal info (like Confluence or Google Docs).
- Test how smart the AI is and how much you can customize it: Can you train it using your own specific information (like old support tickets)? How much control do you have over what it says and how it sounds? Tools that let you train and customize more will give you more accurate and on-brand interactions.
- See if you can easily hand off to a human: While automating is great, it’s super important for customer happiness that you can easily pass a conversation to a human agent when things get complicated.
Pro Tip: Don’t just look at the feature lists! Try out the free trials or demos. This lets you see how the chatbot actually works with your store’s data and real customer conversations.
Enhance your Shopify support with AI
So, bottom line? AI chatbots aren’t just a fancy extra for Shopify stores anymore; they’re becoming pretty essential if you want to offer efficient, scalable customer support and drive sales. By taking care of routine tasks, providing instant help 24/7, and giving customers personalized experiences, AI can really make your store perform better and keep customers happy.
Picking the right tool means thinking about what you need, what other tools you use, and how the pricing fits with your growth. Platforms like eesel AI offer a flexible, cost-effective way to add powerful AI automation right into how you already work with Shopify. Plus, it trains on your actual support history for truly smart help.
Ready to see how an AI chatbot can change things for your Shopify store? Take a look at the options on our list, think about what your store needs most, and give one a try. If you’re looking for something you can deeply customize, has flexible pricing, and learns from your actual support conversations, you might want to learn more about eesel AI.
Frequently asked questions (FAQ)
An AI chatbot for Shopify is basically a computer program that uses artificial intelligence to chat with customers on your online store. It can understand what customers are asking, give them instant answers, suggest products, and automate different support jobs.
Yes, definitely! AI chatbots can really help boost sales. They can guide customers while they shop, give personalized product ideas, run promotions, remind people about items left in their cart, and quickly answer questions customers have before buying. All of this can lead to more sales and revenue.
Usually, you add an AI chatbot to Shopify by installing an app from the Shopify App Store or by putting some code the chatbot platform gives you into your store’s theme files. Many platforms, like eesel AI, have direct connections that make setting it up pretty easy.
The “best” one really depends on what you need, your budget, and any technical stuff you’re dealing with. There are lots of options, from simple bots that just answer questions to more advanced platforms that connect deeply with other tools, let you customize how they work, and can be trained on your own unique data, like eesel AI does. It’s a good idea to look at a few options based on what’s most important to you.
