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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustrated banner for a 2026 roundup of the best AI tools for SaaS customer support
Customer Service

The 8 best AI tools for SaaS customer support in 2026

I build AI support agents for a living. Here are the 8 best AI for SaaS support tools in 2026, with real pricing, real limits, and an honest verdict on each.

Alicia Kirana UtomoAlicia Kirana UtomoJun 21, 2026
Illustration of a small startup support team choosing between AI helpdesk tools
Customer Support

The 7 best AI tools for startup support in 2026

I tested the best AI for startup support against real ticket queues. Here are the 7 tools worth your money in 2026, what they actually cost, and who each one is for.

Amogh SardaAmogh SardaJun 21, 2026
Illustration of a small support team and an AI assistant handling chat, email, and phone tickets together
customer-service

Is AI customer service worth it for a small business?

Is AI customer service worth it for a small business? The honest answer depends less on the AI and more on your ticket volume, your repeat rate, and the pricing model you pick.

Riellvriany IndriawanRiellvriany IndriawanJun 21, 2026
Illustrated banner for a 2026 roundup of the best AI tools for Hiver
Customer Service

The 7 best AI tools for Hiver in 2026

I compared the best AI for Hiver in 2026, from Hiver's own AI Copilot and AI Agents to eesel, Help Scout, Front and more, with real pricing and honest verdicts.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieJun 21, 2026
Conceptual hero illustration of Thomas, an AI founder that runs its own companies
AI

What is Thomas, the AI founder? Inside YC's first non-human founder

Thomas is a Y Combinator-backed AI founder, a virtual human that starts and runs its own companies. Here's what it actually is, how it works, and what it means for AI at work.

Amogh SardaAmogh SardaJun 21, 2026
GLM-5.2 open-weights model evaluated for business use, benchmark and value theme
AI

GLM-5.2 for business: is the cheap open-weights model ready for real work?

GLM-5.2 for business: a clear-eyed look at Z.ai's open-weights model, what the benchmarks and the ~1/6th price actually mean, and where it fits real work.

Amogh SardaAmogh SardaJun 21, 2026
Editorial illustration of GLM-5.2, the open-weights AI model from Z.ai
AI

What is GLM-5.2? A plain-English guide to Z.ai's open model

GLM-5.2 is Z.ai's open-weights model that matches near-frontier coding at about 1/6th the price. Here's what it is, how it works, and what it means for support teams.

Alicia Kirana UtomoAlicia Kirana UtomoJun 21, 2026
An AI drafting several blog post title options on a clean editor canvas
AI content

How do I generate blog titles with AI?

How do I generate blog titles with AI? Here's the exact workflow I use to get headlines that match search intent and earn the click, not generic clickbait.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieJun 21, 2026
Illustration of an AI-assisted LinkedIn post being drafted on a laptop
blog-writer

Can AI write LinkedIn posts? Yes, but here's what actually works

Can AI write LinkedIn posts that people actually read? Yes, but only if you use it right. Here's the workflow that keeps your voice and skips the slop.

Kurnia Kharisma Agung SamiadjieKurnia Kharisma Agung SamiadjieJun 21, 2026

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