Top 10 Help Scout alternatives for 2025 (features & pricing)

Lots of teams love Help Scout. It’s simple, clean, and built to help you deliver a personal, human touch with your customer support. It’s one of those tools that just feels good to use.

But as your team gets bigger and your customers expect more, you might start feeling the growing pains. Maybe you’re wishing for smarter AI features, deeper reporting, or you’re just worried about whether it can keep up with your company’s growth.

If any of that rings a bell, you’ve come to the right place. We’ve gone through the best Help Scout alternatives for teams who need more automation, different features, or just a better price.

And here’s a thought: "switching" doesn’t always mean you have to rip everything out and start over. Sometimes, the smartest move is to just make what you already have even better.

What is help desk software?

First, let’s make sure we’re on the same page. Help desk software is the command center for all your customer conversations. It’s the one place your team can go to manage tickets, organize messages from email, chat, and social media, and just generally work together without tripping over each other. At its core, you’ll find a shared inbox, a ticketing system to track customer issues, a knowledge base so customers can help themselves, and reporting tools to see how well you’re doing.

Our criteria for choosing the best Help Scout alternatives

We didn’t just pull these names out of a hat. To build a list you can actually use, we measured every tool against a few key things:

• The basics have to be solid. Every tool here is great at the fundamentals: managing tickets, letting your team collaborate easily, and pulling in conversations from different channels. No exceptions.

• Real AI and automation. We looked past the marketing buzzwords to see what the AI could actually do. Can it handle real customer questions and help your agents, or is it just a glorified chatbot? We also checked if the good stuff was included or hidden behind expensive add-ons.

• Pricing that makes sense. Can the tool grow with you? We leaned toward platforms with clear pricing. Usage-based models are great, but strict per-seat plans can feel like you’re being punished for expanding your team.

• Plays well with others. Your help desk can’t be an island. It has to connect smoothly with the other tools you rely on, whether that’s Slack, Jira, or your CRM.

Comparison of the best Help Scout alternatives

If you’re short on time, here’s a quick rundown of our top picks for Help Scout alternatives.

Platform	Best For	Starting Price	Standout Feature
eesel AI	Upgrading your existing help desk with powerful AI	$239/month (annual)	Adds AI Agent & Copilot without migration
Zendesk	Enterprise teams needing a powerful, all-in-one suite	$19/agent/month	Advanced customization and scalability
Freshdesk	Budget-conscious teams and startups	Free plan available	Generous free tier with core features
Intercom	Proactive support and customer engagement via chat	$29/seat/month	Advanced live chat and marketing automation
Front	Teams wanting a collaborative, email-centric inbox	$19/user/month	Seamless team collaboration in a shared inbox
Zoho Desk	Businesses already using the Zoho ecosystem	Free plan available	Tight integration with Zoho CRM and other apps
LiveAgent	Multilingual support and built-in call center features	$9/agent/month	Extensive language support out-of-the-box
Gorgias	Ecommerce stores, especially on Shopify	$10/month (volume-based)	Deep integration with ecommerce platforms
Hiver	Teams who want to manage support from Gmail	$15/user/month	Works directly inside the Google Workspace
Tidio	Small businesses focused on live chat and chatbots	Free plan available	Powerful and easy-to-use chatbot builder

The 10 best Help Scout alternatives in 2025

Every tool here has its own strengths, and the best fit for you really depends on what your team needs. Let’s get into the nitty-gritty.

1. eesel AI: A unique Help Scout alternative that upgrades, not replaces

What if you could get all the AI power you’re missing without having to leave Help Scout? That’s the whole idea behind eesel AI. It’s the smart move for anyone dreading a massive migration. Instead of tearing out your help desk, you just add an AI layer on top. With a single click, eesel AI integrates with platforms like Help Scout, Zendesk, and Freshdesk to automate your support. It learns from all your company knowledge,past tickets, help articles, and even your private documents in places like Google Docs or Confluence. This means you get an AI that actually understands your business.

Pros:

• You get to skip the massive headache and cost of migrating to a new help desk.

• It provides a powerful AI Agent for your frontline support and an AI Copilot that helps human agents draft replies and take actions.

• You can run a simulation on your past tickets to see how it will perform before you go live. This lets you check the ROI and find any gaps in your knowledge base.

• The pricing is clear and based on interactions, not seats, so it grows with you fairly.

Cons:

• It isn’t a standalone help desk. You need to have a platform like Help Scout already in place.

• It’s built to supercharge your support workflow, not to be your core ticketing system.

Pricing: The Team plan kicks off at $239/month (billed annually) and covers up to 1,000 AI interactions per month.

2. Zendesk: A powerful Help Scout alternative for enterprise teams

Zendesk is one of the biggest names in customer service, and for good reason. It’s an all-in-one platform that’s incredibly powerful and customizable, which is why it’s a favorite for large and enterprise companies. With a huge marketplace for apps and some seriously deep reporting tools, it can pretty much handle anything you can imagine.

Pros: It can scale to any size, has some of the best reporting on the market, and offers over 1,500 integrations in its marketplace.

Cons: All that power comes at a cost, and I don’t just mean money. Zendesk can be a beast to set up. Its native AI can also feel a bit like an afterthought, often locked away in the more expensive plans or sold as a separate add-on.

Pricing: Plans start at $19/agent/month (billed annually), but you should expect to pay quite a bit more for all the enterprise bells and whistles.

3. Freshdesk: A budget-conscious Help Scout alternative

Freshdesk is a strong option, particularly for small and medium-sized businesses trying to keep an eye on the budget. It offers a lot of functionality for the money, including a free plan that’s one of the most generous you’ll find.

Pros: The free plan for up to 10 agents is a massive perk. It gives you solid multichannel support and good workflow automations right away.

Cons: Some people find the interface isn’t as intuitive as other tools on this list. We’ve also seen a few reports about unreliability when it comes to syncing with other platforms.

Pricing: A free plan is available. Paid plans start at $15/agent/month (billed annually).

4. Intercom: A proactive Help Scout alternative for engagement

Intercom is less of a classic help desk and more of a communications platform designed for proactive conversations. It really shines with its best-in-class live chat, targeted messages, and a powerful chatbot named "Fin." This makes it a natural fit for SaaS companies and teams focused on sales.

Pros: It’s fantastic for onboarding new users and keeping them engaged. The tools for segmenting your audience are top-notch, letting you send super-personalized messages.

Cons: It’s one of the pricier Help Scout alternatives. Its AI, Fin, is pretty smart but often costs extra for each resolution it handles, which can make your monthly bill hard to predict.

Pricing: Starts at $29/seat/month, with AI features usually sold as a paid add-on.

5. Front: A collaborative Help Scout alternative for shared inboxes

Front feels like a shared inbox on steroids. It’s built for serious team collaboration, letting different departments like support, sales, and ops manage all their messages from one place that still feels like a personal email client.

Pros: Being able to reply from personal email addresses feels more natural and helps build a connection with customers. The interface is clean, modern, and just built for teamwork.

Cons: It’s missing a few key help desk features, like a built-in knowledge base. The starter plan also has a user limit, which might push you to upgrade sooner than you’d like.

Pricing: Starts at $19/user/month (billed annually).

6. Zoho Desk: The integrated Help Scout alternative for Zoho users

If your company is already running on Zoho’s other apps, then using Zoho Desk is a no-brainer. It connects perfectly with Zoho CRM and other tools to give your agents a full picture of every customer they talk to.

Pros: Its free plan is packed with more features than most. It has strong automation tools and offers amazing value for the price.

Cons: The user experience can feel a little clunky and inconsistent as you jump between different Zoho apps. It’s at its best when you’re fully committed to the Zoho ecosystem.

Pricing: A free plan is available. Paid plans start at $14/user/month (billed annually).

7. LiveAgent: A versatile Help Scout alternative for multilingual support

LiveAgent is a versatile help desk that’s a great choice for businesses with customers all over the world. Its biggest claim to fame is its wide-ranging language support and built-in call center features, which many others only offer through clumsy third-party integrations.

Pros: It supports over 40 languages right out of the box, has a built-in call center for phone support, and features a user-friendly ticket management system.

Cons: Some of the more advanced tools, like automation rules, are only available on the higher-priced plans. Its team collaboration features aren’t as strong as some others on this list, either.

Pricing: Starts at a very wallet-friendly $9/agent/month.

8. Gorgias: The ecommerce-focused Help Scout alternative

Gorgias is a help desk built from the ground up for one thing: ecommerce. It connects deeply with platforms like Shopify, Magento, and BigCommerce, pulling customer and order information right into the agent’s workspace.

Pros: The ecommerce integrations are incredible. Agents can do things like issue a refund or check on an order without ever leaving the help desk. It can even help you track how much revenue your support team is generating.

Cons: The pricing is based on how many tickets you get, which can get expensive fast if you have a lot of customer conversations. Its reporting tools are also a bit more basic than other platforms.

Pricing: Starts at $10/month, but this price goes up quickly depending on your ticket volume.

9. Hiver: The Gmail-based Help Scout alternative

Hiver has a really interesting take on the help desk: it lives completely inside your Gmail inbox. It’s the perfect fit for teams that are all-in on Google Workspace and don’t want to add another tool to their daily routine.

Pros: If you know how to use Gmail, you already know how to use Hiver. It’s super easy to set up and great for collaboration without ever having to leave your inbox.

Cons: Its greatest strength is also its biggest weakness. It only works for Google Workspace users and doesn’t have the advanced features or reporting of a dedicated help desk.

Pricing: Starts at $15/user/month (billed annually).

10. Tidio: A live chat Help Scout alternative for small business

Tidio is an all-in-one customer service platform that’s especially good at live chat and AI chatbots. It’s a wonderful choice for small businesses that want to automate customer chats, capture leads, and offer instant help on their website.

Pros: The chatbot builder is powerful but still surprisingly easy to use, even if you’re not technical. It has a generous free plan and brings live chat, email, and social media together in one simple inbox.

Cons: It’s really focused on chat automation. If your team deals with a lot of complex email tickets, it might not be as capable as other, more traditional help desks.

Pricing: A free plan is available. Paid plans start at $24.17/month.

How to choose the right Help Scout alternatives for your business

Switching your help desk is a big decision, so take your time. Here’s how to get it right:

• Figure out what’s really broken. Why are you actually thinking about leaving Help Scout? Is the whole platform not working for you, or are you just missing a few key features, like better AI? A full migration is a huge project. If you just need to fill a gap, an AI layer like eesel AI can solve your problem in minutes, not months.

• Think about the real cost of switching. Look past the monthly price tag. You have to account for the time it takes to set everything up, move all your old data, and retrain your entire team. A tool that plugs into what you already use is almost always going to be cheaper and faster to get going.

• Look under the hood of the AI. Not all "AI" is the same. Ask hard questions. Is it a simple chatbot, or can it actually understand context and solve complex problems? Does it learn from all your company’s knowledge,past tickets, internal wikis, private docs? And most importantly, can you test it on your own data before you buy?

• Pick a tool that can grow with you. Look for a pricing model that scales with your success, not against it. Per-seat pricing penalizes you for growing your team. On the other hand, usage-based models encourage collaboration and scale as your business does.

The final word on Help Scout alternatives

Choosing a new tool really boils down to what you’re trying to fix. While platforms like Zendesk and Freshdesk can replace Help Scout entirely, that means you’re signing up for the high cost, effort, and risk of a full migration.

If your main problem is that Help Scout’s AI and automation features are holding you back, the smarter, faster, and cheaper option is to improve the tool you already have. An AI layer like eesel AI gives you the next-generation features you’re looking for without the headache. You can keep the help desk your team already knows and loves,and just make it a whole lot better.

Ready to see what that feels like? Book a demo to simulate eesel AI on your historical tickets or start your free trial today