A complete guide to Gorgias dashboard widgets in 2025

If you work in customer experience, you know that data isn't just a bunch of numbers, it's everything. It’s how you show your team’s impact, spot problems before they blow up, and make smart calls that actually help the business. Your Gorgias dashboard is pretty much your command center for all of this, the place where raw data hopefully becomes a clear plan of action.

This guide is all about getting the most out of your Gorgias dashboard widgets. We'll start with mastering what's already built-in and then explore how to pull in more information with integrations.

But we’re also going to talk about a problem most of us have faced: even the best dashboards can feel like they’re only showing you a piece of the puzzle. They’re great at telling you what’s happening in the helpdesk, but what about all the knowledge scattered across the rest of your company? Let's figure out how to see the whole picture.

What are Gorgias dashboard widgets?

Think of your Gorgias dashboard as the cockpit for your entire support operation. It’s designed to give you a quick visual summary of your most important customer experience (CX) metrics and team performance, all in one spot. The individual building blocks of this dashboard are called widgets.

A view of the Gorgias dashboard, the command center for support operations.

Each widget is a little chart or stat that keeps an eye on a specific number, like your customer satisfaction (CSAT) score, how many tickets are flooding in, or how long it takes an agent to close a conversation. The goal is simple: let you check on performance and make decisions based on real data, without having to spend your afternoon wrestling with spreadsheets.

Gorgias is pretty flexible here, letting you create up to 10 separate dashboards. That means you can build different views for different tasks. Maybe one for tackling a ticket backlog, another for boosting your CSAT score, and a third just to track how much revenue your support team is bringing in.

Understanding the native Gorgias dashboard widgets

Before you go hunting for external tools, it’s a good idea to get really comfortable with what Gorgias gives you right out of the box. A well-built native dashboard is your first line of defense, and its widgets provide a solid starting point for tracking what really matters.

Key metrics you can track with built-in Gorgias dashboard widgets

Gorgias comes with a decent set of widgets you can arrange to create the perfect report for your team's goals. Here are some of the most useful ones:

Team performance

You can keep an eye on individual and team productivity with widgets that track closed tickets, first response time (FRT), and CSAT scores per agent. There’s also a "Busiest Times" widget, which is incredibly useful for spotting your peak support hours and days. This helps you make smarter staffing decisions so you’re not caught scrambling during a sudden rush.

Ticket volume and efficiency

The "Created vs. Closed Tickets" widget gives you a live look at your backlog. Are you treading water, falling behind, or actually getting ahead? This widget tells that story at a glance. You can also track your average resolution time, which measures how long it takes your team to solve an issue from start to finish, a core indicator of how efficient your process is.

Customer satisfaction

Of course, you have the "Average CSAT" widget for a high-level view of customer happiness. But you can also dig into the "why" behind those scores. The dashboard can highlight comments from surveys, letting you analyze the actual feedback to find recurring complaints or things customers consistently love.

Revenue and automation

For e-commerce brands, the "Support-Driven Revenue" widget is a big one. It directly connects your team's conversations to sales, which is perfect for proving the financial impact of providing excellent service. You can also track your "Automation Rate," which shows the percentage of tickets being handled without any human involvement. This is a key metric for measuring the return on your automation efforts.

The limitations of native Gorgias dashboard widgets

While these widgets are fantastic for seeing what’s going on inside Gorgias, they have one pretty big blind spot: they can't see anything outside of Gorgias.

Think about it. Your company’s knowledge isn’t just stored in old support tickets. It’s spread out everywhere, in Confluence pages, Google Docs, internal wikis, and random Slack channels. The native Gorgias dashboard widgets are completely unaware of all that context. They can tell you what questions customers are asking, but they can't connect those questions to answers that might already be documented somewhere else.

This creates an information gap. It's tough to get the full story behind customer issues or measure how useful your entire library of knowledge actually is.

Extending your Gorgias dashboard widgets with third-party apps

To get a more complete picture, the next logical step is to use integrations. Gorgias lets you connect to other platforms, which can add custom widgets to your ticket sidebar. This is a handy way to give agents more context about a customer without making them jump between a bunch of different browser tabs.

How integrations add contextual Gorgias dashboard widgets

Gorgias uses something called HTTP integrations to pull data from other tools your team relies on, like Rivo for loyalty programs or Skio for subscriptions. When an agent opens a ticket, these integrations pop up as little widgets in the sidebar with relevant info.

An example of a third-party integration widget in Gorgias, showing a customer's Shopify data.

For instance, an agent could immediately see a customer's loyalty points, their VIP status, or their current subscription details right next to the ticket they're working on. This saves a ton of time and helps the agent give a more informed, personal response.

The challenge of a piecemeal approach to Gorgias dashboard widgets

Adding individual widgets for each tool is definitely an improvement, but it’s not a magic bullet. This patchwork approach can quickly lead to a cluttered sidebar and a serious case of information overload for your agents. How many widgets can you realistically cram in there before it becomes more of a distraction than a help?

Even more importantly, these widgets are usually just for display. They pull isolated data into one place, but they don't actually unify it. You can see a customer's loyalty points, but you can't see how their loyalty status might be related to the kinds of questions they ask or the gaps in your Confluence documentation. It doesn't create a single, smart source of truth you can use for better automation or deeper analysis.

Beyond basic Gorgias dashboard widgets: Gaining unified AI insights with eesel AI

If you really want to elevate your reporting and automation, you need to think beyond simple data widgets. The goal is to get an AI platform that can connect all your knowledge sources into one brain. This is where a tool like eesel AI can completely change how you use Gorgias.

Unify all your knowledge, not just display it in Gorgias dashboard widgets

Instead of just adding another widget to a crowded sidebar, eesel AI for Gorgias connects to all of your company's knowledge at once. It syncs with your past Gorgias tickets, sure, but it also plugs into knowledge bases like Confluence and Notion, your files in Google Docs, and even your internal chats in Slack.

eesel AI connects to all your knowledge sources, not just displaying them in Gorgias dashboard widgets.

eesel AI doesn't just show you data from different places; it builds a central intelligence that actually understands your business context, your brand's voice, and the best solutions to common problems. This unified knowledge becomes the foundation for everything else, from automatically resolving tickets to generating reports that give you a clear path forward.

Use simulation to test and forecast beyond your Gorgias dashboard widgets

One of the biggest headaches with adopting any new AI tool is figuring out what impact it will actually have before you flip the switch. Your Gorgias dashboard is great at telling you what happened in the past, but it can't really predict the future.

The simulation mode in eesel AI provides a forecast of your automation rate before going live, an insight beyond standard Gorgias dashboard widgets.

Get actionable reports beyond standard Gorgias dashboard widgets

The analytics dashboard in eesel AI goes way beyond the standard metrics you'll find in Gorgias dashboard widgets. It doesn't just report on what the AI did; it highlights the critical gaps in your knowledge base by showing you the questions it couldn't find answers for.

This gives you a clear, data-driven to-do list for your next knowledge base sprint. You'll know exactly which help articles to write or what internal documentation needs an update. It turns your reporting from a backward-looking summary into a forward-looking tool for improvement. You're not just watching the numbers; you're actively making them better.

Gorgias pricing overview

Let's talk money for a second. It’s helpful to know that Gorgias's pricing is mostly based on the number of "billable tickets" you handle each month. Their AI features are usually included in the higher-tier plans or offered as add-ons that charge you per automated resolution.

This data was pulled from the Gorgias Pricing Page in late 2024. As always, plans and pricing can change.

Build a smarter dashboard, not just a fuller one with Gorgias dashboard widgets

Gorgias dashboards give you a solid way to track your core CX metrics. Throwing in a few third-party widgets can add some helpful context, but you often end up with a messy and disconnected view of your world.

The future of support reporting isn't about stuffing more widgets into a sidebar; it's about adding a layer of intelligence that connects all the dots. When you unify your knowledge and use AI-powered analytics, you can stop just reacting to performance data and start proactively improving it. That's how you turn your data into a real competitive edge.

Take control of your support data beyond Gorgias dashboard widgets with eesel AI

Ready to see what a unified AI can do for your support team? eesel AI connects seamlessly with Gorgias and all your other tools, getting you up and running in minutes, not months. Start your free trial today and discover the insights hiding in your data.