Alright, let’s talk about AI. It’s not just a tech buzzword anymore, right? If you’re running a business and want to keep up, using an AI tool for business is becoming pretty essential. These tools can seriously help you out, from taking care of those repetitive tasks nobody loves to digging up insights you might miss. They can give your productivity a real kick and help you grow.
Get this, a study backed by Microsoft and IDC found that for every dollar businesses put into generative AI, they’re seeing something like a $3.70 return. That’s according to this report from Microsoft.
But with new AI tools popping up constantly, how do you even start figuring out which ones are actually worth your time and money? Picking the right AI tool for business can honestly feel a bit much. You need stuff that actually makes you more efficient, fits nicely with what you’re already using, and gives you real value without sneaky extra costs.
So, we’ve done some digging to find 10 top AI tools that can help change things up in different parts of your business. Think customer support, marketing, writing stuff, and managing projects. We looked for tools that really make a difference, are easy to use, and offer clear benefits for businesses of any size.
Here’s how we picked the tools for this list:
- Do they really help with productivity? We checked if the tool actually cuts down on manual work or speeds up important tasks.
- What cool AI features do they have? We looked for tools with smart AI stuff, like automating things, giving insights, or creating content.
- Are they easy to use and connect? We considered how simple it is to set up and link them with the software you’re already using.
- Is the price fair? We made sure the cost matches what you get, with no hidden fees.
- Are they current and smart? We looked at whether the tool uses the latest AI tech and solves real business problems today.
Based on these points, here are our top picks for the 10 best AI tools for business you might want to check out this year.
Top 10 AI tools for business
These tools show some of the best ways businesses are using AI right now. They’re helping teams run smoother, talk to customers better, and just generally make employees’ lives easier. They cover different jobs and offer various ways to bring AI into your daily grind.
It’s important to note that all of these are free to install, but may require a subscription to function properly.
1. eesel AI
Let’s start with eesel AI. This tool brings smart AI agents and assistants to businesses, especially if you’re using helpdesks like Zendesk, Intercom, or Freshdesk. While other helpdesk AI tools can be pricey or limited, eesel AI offers flexible automation that learns from your actual company data. It’s great at handling common tickets, routing tricky ones, and giving your agents the info they need quickly.
What sets it apart is how well it learns. It can train on old tickets, internal documents like Google Docs, Confluence, PDFs, and more. That means its answers are accurate and tailored to your business. Pricing is based on usage rather than the number of agents, so it scales affordably. You can also fine-tune how the bot responds and what it can do, including retrieving Shopify orders or updating records through your own systems.
- Good stuff: Pricing is pay-per-interaction, which is budget-friendly. It learns from lots of different places, including your past support conversations. You can really make the tone and actions fit your brand. It works smoothly with major helpdesks and team chat tools like Slack and Microsoft Teams. You get both an AI Agent (customer-facing) and an AI Assistant (for your team).
- Keep in mind: It’s mainly focused on customer support and helping your team access internal info. It’s not a do-everything AI tool.
- Who it’s best for: Businesses using Zendesk, Intercom, or Freshdesk, especially if you get a lot of tickets, particularly repetitive ones. It’s a flexible, affordable, and smart option for support automation.
- How much it costs: Plans start at $299/month for the Team Plan (that includes 1,000 interactions a month). Business and Enterprise plans offer more interactions and bots. The pay-per-interaction model means you avoid per-agent fees. You can find more details on their pricing page.
2. ChatGPT
Okay, next up is ChatGPT, built by OpenAI. Think of it as a really smart text generator. It’s a super flexible AI tool for business that can help you brainstorm ideas, draft outlines for articles, summarize long emails, or even whip up simple bits of code. It knows a ton of stuff, making it handy for research and getting a first draft down.
Now, it wasn’t specifically built for business tasks right out of the box. But you can use its API to connect its abilities to your own apps or the software you already use. Lots of other AI tools actually use the tech behind ChatGPT. Just a heads-up though, if you’re using ChatGPT for really important business stuff, you’ll need a human to double-check things. Sometimes it can make stuff up, which is called “hallucinating.”
- Good stuff: Really good at creating and summarizing text. Has a huge amount of knowledge. There’s a free version you can try. You can connect it to other tools using its API.
- Keep in mind: Can sometimes give wrong info. Doesn’t have access to real-time data unless you connect it. Not built for specific business tasks without some custom setup.
- Who it’s best for: People who write a lot, marketing teams, researchers, or anyone who needs help with writing, summarizing, or coming up with ideas.
- How much it costs: There’s a free version. Paid plans (like ChatGPT Plus, Team, Enterprise) start around $20/month for access to better versions and more features.
3. Grammarly
Grammarly is like having a super-smart editor looking over your shoulder. It’s an AI-powered writing assistant that does way more than just spell check. It catches grammar goof-ups, punctuation errors, and helps make your writing clearer, more engaging, and sound better. For businesses, this AI tool for business is a must for making sure everything you write, from emails to reports to marketing stuff, looks professional and is error-free.
It also has AI writing features that can help you start drafting content, rephrase sentences to sound clearer or match a certain tone, and even help when you’re staring at a blank page. It works pretty much everywhere you write, in browsers, desktop apps, and on your phone. While it’s awesome for polishing text, it’s not really for writing long articles or complex documents from scratch without a lot of human help.
- Good stuff: Makes your writing much better. Finds tricky mistakes. Gives suggestions for style and tone. Works with most apps and websites. Has AI features to help you write.
- Keep in mind: The free version is pretty basic. Sometimes it flags things as wrong when they’re actually fine. It won’t write a whole document for you.
- Who it’s best for: Anyone who writes for work, marketing and sales teams, or customer support agents who need to write clearly and accurately.
- How much it costs: There’s a free basic version. Paid plans (Premium, Business) start around $12/month if you pay yearly.
4. Notion AI
If you use Notion for notes, docs, projects, or databases, Notion AI is a handy add-on. It brings AI right into your workspace. This AI tool for business can help you write faster, summarize your notes, brainstorm ideas, translate text, and even help you tidy up data in your tables.
Its main advantage is that it’s built right into Notion. You can use AI directly on the notes and documents you already have there. If your team lives in Notion for projects or sharing info, it’s an easy way to get AI help without jumping to another tool. But its AI powers are mostly about text and improving content within Notion. It won’t automate complex tasks outside of Notion or handle customer conversations.
- Good stuff: Works perfectly with Notion. Great for summarizing and drafting content right there in your workspace. Helps you organize information.
- Keep in mind: The AI only works inside Notion. It’s not for automating things outside of Notion or for customer-facing AI.
- Who it’s best for: Teams and people who use Notion a lot for writing things down, managing projects, and keeping internal knowledge organized.
- How much it costs: You need a Notion plan first (there’s a free one). The Notion AI add-on starts at $8 per person per month.
5. Buffer
Buffer is a platform that helps businesses manage their social media. You can schedule posts, see how they’re doing, and chat with your audience across different social sites. Buffer’s AI Assistant is there to help you come up with social media post ideas, write the posts, and make them sound just right for each platform. This makes it a useful AI tool for business if you’re focused on digital marketing.
The AI Assistant can be a lifesaver when you’re stuck on what to post. It speeds up the process of creating content for social media. It even thinks about which platform you’re using (like Instagram, Facebook, or LinkedIn) to suggest the best style and length for your post. It’s great for creating and scheduling, but its AI is only for social media content. It doesn’t do broader business automation or customer support.
- Good stuff: Makes creating social media content much quicker. Helps you write posts that fit different platforms. It’s part of a popular tool for scheduling posts.
- Keep in mind: The AI features are only for social media content. It’s not a general AI tool for your whole business.
- Who it’s best for: Marketing teams and smaller businesses that handle lots of social media accounts.
- How much it costs: There’s a free plan with limited features. Paid plans start from $5 per social channel per month.
6. HubSpot AI
HubSpot is a big CRM platform with tools for marketing, sales, and customer service. HubSpot AI is built into these different areas, offering AI suggestions, help with writing content, and automation features. If your business uses HubSpot, it acts as an integrated AI tool for business operations.
HubSpot AI can help you draft marketing emails, write sales messages, look at customer data, and help customer service agents write replies. Its strength is that it works right inside HubSpot, using the info in your CRM to give you relevant help. But how much AI help you get depends on which part of HubSpot you’re using and what plan you’re on. It’s mostly helpful if you’re already using HubSpot.
- Good stuff: Works across marketing, sales, and service tools. Uses your CRM data to give smart suggestions. Helps with different tasks inside HubSpot.
- Keep in mind: Most useful if you’re already a HubSpot customer. The AI features might not be as advanced as tools that specialize in just one area.
- Who it’s best for: Businesses already using HubSpot CRM who want to add AI help for their marketing, sales, and service teams.
- How much it costs: You need a HubSpot plan (there’s a free CRM). AI features are either included or you can add them on, depending on your plan.
7. Fireflies
Fireflies is an AI assistant for meetings. It automatically records, writes down, and summarizes your meetings for you. This AI tool for business is super handy for sales teams, customer success folks, and anyone who spends a lot of time in online meetings. It connects with popular meeting tools like Zoom, Google Meet, and Microsoft Teams.
Fireflies saves you a ton of time because you don’t have to take notes yourself. It can spot important topics, action items, and even see who talked most or how people sounded. The notes and summaries are easy to search and share, so you can quickly find what was discussed. It’s fantastic for making meetings more productive, but its AI is only for analyzing voice conversations. It doesn’t do other business automation or create content.
- Good stuff: Automatically writes down and summarizes your meetings. Works with major meeting apps. Saves you time on taking notes.
- Keep in mind: Only works with voice conversations. Not a general AI tool for your business.
- Who it’s best for: Sales teams, customer support, project managers, or anyone who has lots of meetings and wants automatic notes and summaries.
- How much it costs: There’s a free plan. Paid plans start from $10 per person per month.
8. Help Scout AI
Help Scout is a customer service platform made for teams that are growing. Help Scout’s AI features are built into their helpdesk to help support agents work better and faster. This AI tool for business is specifically focused on improving customer support.
Help Scout AI can sum up long customer chats, draft replies using info from past conversations and your help articles, and change the tone or length of messages. It helps agents respond quicker and make sure answers are consistent. While its AI is made for support teams and works within Help Scout, it might not have the deep customization or ability to learn from multiple sources like more specialized AI support tools, such as eesel AI.
- Good stuff: Built into the Help Scout helpdesk. Helps agents write and summarize messages. Makes response times faster.
- Keep in mind: The AI only works inside Help Scout. Might not have as many advanced options for customizing and training compared to tools that specialize in support AI.
- Who it’s best for: Businesses using Help Scout for customer support who want to add AI help for their agents.
- How much it costs: AI features are included in all Help Scout plans, which start from $20 per user per month.
9. Canva
Canva is a really popular online tool for graphic design that makes creating visuals easy. Canva’s Magic Studio includes AI features to help you design and create content. This makes it a handy AI tool for business marketing and content teams, especially if you don’t have dedicated designers.
Canva’s AI can create images just from text you type, automatically make design layouts for presentations or social media, and help you edit pictures (like removing backgrounds). Its Magic Write feature also helps you write text copy. It’s powerful for creating visuals, but its AI is focused on design and writing text within Canva. It doesn’t automate workflows or handle customer chats.
- Good stuff: Makes graphic design easier with AI help. Creates images and design layouts. Helps you write text for your designs.
- Keep in mind: The AI is mainly for design and content creation inside Canva. It’s not a general tool for business automation.
- Who it’s best for: Marketing teams, content creators, or small businesses that need to make visual content fast and easily.
- How much it costs: There’s a free version. Most AI features are in the paid plans (Pro, Teams, Enterprise) which start around $120 a year.
10. Zapier
Zapier is an online tool that connects different apps to automate tasks you do over and over. Zapier’s AI features, like its AI Copilot, help you build and manage these automations just by describing what you want in plain language. This makes it a flexible AI tool for business if you want to connect the software you’re already using.
Zapier’s AI Copilot can help you create “Zaps” (that’s what they call their automated workflows) by just telling it what you want to happen. For example, you could say, “When I get a new email in Gmail, create a new task in Asana.” It makes setting up connections and automating tasks between hundreds of different apps much simpler. It’s awesome for linking tools and automating workflows, but its AI is focused on building those automations, not on creating content, giving insights, or talking directly to customers.
- Good stuff: Connects a huge number of apps. Makes setting up automated workflows easier with AI. Saves time on manual tasks you repeat often.
- Keep in mind: The AI is focused on building automations. It’s not for creating content or talking directly to customers.
- Who it’s best for: Businesses that need to automate tasks and create workflows between different software tools.
- How much it costs: There’s a free plan with limited Zaps and tasks. Paid plans start from $19.99 a month.
Comparing the top AI tools for business
Figuring out the right AI tool for business really depends on what you need and what parts of your business you want to improve. Here’s a quick look at how these tools stack up:
| Tool | Primary Function | Key AI Capabilities | Pricing Model | Best For |
|---|---|---|---|---|
| eesel AI | Customer Support, Internal Knowledge | AI Agent, AI Assistant, Triage, Automation, Training | Pay-per-interaction | Support teams, internal knowledge access |
| ChatGPT | Content Generation, Research | Text generation, Summarization, Brainstorming | Free/Subscription | Writers, marketers, general research |
| Grammarly | Writing Assistance | Grammar/Style check, Drafting, Tone analysis | Free/Subscription | Anyone who writes professionally |
| Notion AI | Workspace Enhancement | Summarization, Drafting, Brainstorming within Notion | Add-on (Subscription) | Notion users |
| Buffer | Social Media Management | Content generation for social media | Free/Subscription | Social media managers, marketing teams |
| HubSpot AI | CRM Enhancement | Content generation, Recommendations, Automation | Included/Add-on (Sub) | HubSpot users |
| Fireflies | Meeting Productivity | Transcription, Summarization, Analysis of calls | Free/Subscription | Teams with many meetings |
| Help Scout AI | Customer Support | Drafting, Summarization within Help Scout | Included (Subscription) | Help Scout users |
| Canva | Graphic Design | Image/Design generation, Text copy | Free/Subscription | Designers, marketing teams, content creators |
| Zapier | Workflow Automation | Automation building with natural language | Free/Subscription | Teams needing app connections and workflow automation |
How to choose the right AI tools for your business
Picking the right AI tool for business really depends on what you need. Start by asking what problems you’re trying to solve and what goals you’re aiming for. Here are a few key things to think about:
- Where’s the bottleneck? Look at the tasks that eat up time, cost too much, or slow your team down. Are you dealing with too many tickets, creating content from scratch, or juggling too many tools?
- What should AI help you with? Be clear on your goals. Are you looking to boost productivity, improve customer support, create content faster, or make smarter decisions?
- Will it work with what you use now? Check if the tool connects with your existing software like helpdesks, CRMs, chat apps, or docs. Integration matters more than you think.
- Is the pricing clear? Know whether you’re being charged per agent, per interaction, or by subscription. Transparent pricing helps avoid surprise costs as you grow.
- Does it take action, not just give answers? Look for tools that can actually do things, like update orders or tag tickets, not just provide suggestions.
- Can you make it fit your brand? Choose a tool you can customize and test before going live. That way, it works the way your team needs it to.
Taking the time to answer these can help you pick an AI tool for business that truly supports your workflow and delivers real value.
Key trends shaping AI tools for business
The world of AI tools for business is always changing. Keeping an eye on what’s happening can help you decide where it makes sense to put your time and money.
- AI is getting woven into everything. AI is moving past just simple chatbots. It’s being built deeper into how businesses work, using machine learning to get smarter over time by learning from data.
- Automating the boring stuff. More and more, businesses are using AI to automate those dull, time-consuming tasks across different departments. This frees up your team to do more important, strategic work.
- Support everywhere, personalized for you. AI is making it possible for businesses to give consistent, personalized help to customers no matter how they reach out, whether it’s website chat, social media, or messaging apps.
- Getting smart insights from data. AI tools are getting much better at looking through huge amounts of business data and finding useful insights that help you make decisions about marketing, sales, operations, and more.
- Helping teams work better together. AI assistants and copilots are becoming more common. They work alongside people in tools like email, project managers, and collaboration apps to help individuals and teams be more productive.
These trends show that AI isn’t just a fancy extra anymore. It’s becoming a basic part of running a modern business.
Give your business a boost with the right AI tools
The right AI tool for business can help you get more done, work more efficiently, and keep customers happier. Whether it’s handling support tickets, creating content faster, managing tasks, or pulling insights from your data, AI can take a lot off your plate.
When choosing a tool, look beyond the hype. Pick something that actually solves your problems, works with your current setup, and offers clear, honest pricing. The best tools are flexible, easy to use, and built to grow with your business.
If better support and easier access to internal knowledge are top priorities, eesel AI is a smart, budget-friendly option. It connects with your helpdesk, learns from your real data, and automates the repetitive stuff so your team can focus on what matters. No surprise fees, no rigid setup, just a tool built to help you work better.
Want to see how it works? Book a demo or start a free trial and try it out for yourself.
