The 7 best Gorgias AI apps for ecommerce brands in 2025

I’ve spent a lot of time in the trenches of ecommerce support, so I get it. One minute, your Gorgias inbox is looking good, and the next, a flash sale hits, and you’re buried under a mountain of "Where is my order?" tickets. Trying to offer 24/7 support feels like an impossible task, and your best agents are getting burned out answering the same questions over and over.

But what if you could change that? What if your helpdesk could be a calm, efficient part of your business instead of a frantic cost center? That’s the idea behind adding AI to the mix. Plugging an AI app into Gorgias can handle the repetitive stuff, freeing up your team for the conversations that actually build customer loyalty.

The only problem is, there are a ton of options out there. I’ve tested more than a dozen of the top Gorgias AI apps for my own store, and I’m laying out everything I learned to help you pick the right one for your business and budget this year.

What are Gorgias AI apps?

Simply put, Gorgias AI apps are tools that connect directly to your Gorgias account to automate customer support. Think of them as a new teammate who’s incredibly fast, works around the clock, and never gets tired of answering "What’s your return policy?"

They’re designed to handle tasks like:

• Instantly answering common questions about orders, shipping, and policies.

• Drafting smart replies for your human agents to quickly check and send.

• Automatically tagging tickets by topic (like "refund" or "shipping issue") and sending them to the right person.

• Providing support through chat and email 24/7, so customers get answers right away.

The best part is that these apps work right inside your existing Gorgias setup. You’re not replacing your helpdesk; you’re just giving it a serious upgrade.

How I picked the best Gorgias AI apps

To sort through all the options, I focused on what really matters when you’re running a busy ecommerce store. This isn’t about fancy marketing claims; it’s about what works in the real world.

Here’s the checklist I used:

• Easy setup: How quickly can you get it working without needing a developer? I looked for tools you could set up yourself without getting stuck in a long sales process just to try them out.

• Real automation power: Can the AI do more than just repeat FAQ answers? I wanted apps that could take action, like checking on a shipment. And just as important, can you control which tickets the AI handles versus which ones get sent to a human?

• Flexible knowledge sources: Your company knowledge isn’t always in a neat help center. The best AI can pull information from past tickets, internal Google Docs, and even your Shopify product pages to give genuinely helpful answers.

• Clear pricing: Nobody likes surprise fees. I gave extra points to apps with predictable, flat-rate pricing instead of confusing per-ticket charges that punish you for being successful.

• A true Gorgias feel: How well does the app fit into your team’s workflow? The top tools feel like a natural part of Gorgias, which makes them much easier for everyone to adopt.

The best Gorgias AI apps at a glance

App	Best For	Key Differentiator	Pricing Model
eesel AI	Overall control and predictable cost	Risk-free simulation & connects to all knowledge sources	Flat monthly fee (no per-resolution costs)
Gorgias Automate	Deep native integration	Built directly into the Gorgias platform	Per automated resolution + per ticket
PerfectBot	Budget-conscious teams	Strong focus on a native Gorgias feel at a lower cost	Flat monthly fee (conversation-based)
Yuma AI	Complex, multi-step automations	Ability to perform "external actions" autonomously	Flat monthly fee (resolution-based)
My AskAI	Simplicity and affordability	Very fast, simple setup and low per-ticket pricing	Per ticket/conversation
Siena AI	Brands focused on a unique voice	"Empathic AI" that mimics a specific brand persona	Custom (Quote-based)
DigitalGenius	Larger teams with complex needs	Enterprise-grade features and workflow automation	Custom (Quote-based)

A deep dive into the 7 best Gorgias AI apps

Alright, let’s get into the specifics. Here’s a closer look at each app, what makes it stand out, and who I think it’s for.

1. eesel AI

Description: For my money, eesel AI is the best all-around option for teams who want control, a quick setup, and a price that makes sense. It connects to Gorgias with a single click, but its real power is that it also integrates with over 100 other tools. That means it can learn from knowledge spread across your Google Docs, Confluence pages, old tickets, and Shopify store to give customers answers that are actually correct.

Why it’s on the list: The simulation mode is the standout feature. Before the AI ever talks to a live customer, you can run it on thousands of your past tickets to see exactly how it would have done. It gives you a real forecast of your automation rate and how much you’ll save, so you can go live without crossing your fingers and hoping it works.

The eesel AI simulation feature allows users to test the AI's performance on historical data before deployment.::

Pricing: I found eesel AI’s pricing to be refreshingly simple.

• Team Plan: $239/month (annual) or $299/month (monthly). This gets you up to 1,000 AI interactions per month and lets you build 3 bots.

• Business Plan: $639/month (annual) or $799/month (monthly). This includes up to 3,000 AI interactions, unlimited bots, and unlocks the ability to train on past tickets and use AI actions.

• Custom Plan: Available if you have enterprise-level needs.

The main takeaway here is the flat fee. Your bill is the same whether it’s a slow afternoon or the peak of Black Friday.

eesel AI’s pricing page, showing the different plans available for Gorgias AI apps.::

Pros:

• Go live in minutes: The setup is truly self-serve. You can be up and running without talking to a salesperson.

• Test without risk: That simulation mode is fantastic for seeing the ROI before you commit.

• Connects all your knowledge: It learns from everywhere your info is stored, which leads to much better answers.

• Predictable cost: The flat monthly fee is a huge relief for budgeting.

Cons:

• For a one-person support team, the higher-tier plans might be overkill.

2. Gorgias Automate (AI Agent)

Description: This is Gorgias’s own AI, built right into the platform. As you’d guess, the integration is seamless, and it’s good at handling common ecommerce tasks like answering order status questions and suggesting replies for your agents.

Why it’s on the list: It’s the default choice for a lot of people. If you want to keep everything in one ecosystem and don’t mind usage-based pricing, it’s definitely convenient. The setup is easy, and it pulls directly from your Shopify data.

Pricing: This is where you need to look closely. The pricing model from Gorgias can be a bit tricky.

• AI resolutions cost $0.90 each on an annual plan or $1.00 if you pay monthly.

• Here’s the catch: each of those AI resolutions also counts as a billable helpdesk ticket.

• So you’re essentially paying twice for every automated ticket. For a store getting 2,000 automated tickets a month, that could be an extra $1,800 on top of your normal Gorgias bill. It can add up fast.

Pros:

• Perfect, native integration with the Gorgias helpdesk.

• Directly plugs into Shopify for order-related actions.

Cons:

• The per-resolution pricing is unpredictable and can get very expensive, especially during busy seasons.

• There’s no good way to test it on your real data before you start paying for every resolution.

3. PerfectBot

Description: PerfectBot is a popular choice that feels like it was made for Gorgias. It acts as a virtual agent inside the app and learns from your help center, old tickets, and Shopify info to handle both chat and email.

Why it’s on the list: It’s a great option for brands that want that native Gorgias feel but at a more affordable price point than Gorgias Automate. The main goal here is a smooth experience for everyone involved.

Pricing: PerfectBot’s pricing is based on how many conversations it handles.

• Grow Plan: $99/month for up to 1,000 conversations.

• Expand Plan: $199/month for up to 2,000 conversations.

• If you go over, it’s $0.20 for each extra conversation.

Pros:

• Feels like a natural part of the Gorgias dashboard.

• The conversation-based pricing is simple and easy to understand.

Cons:

• It lacks some of the more advanced features you find in other tools, like a simulation mode or the ability to connect to as many knowledge sources as eesel AI.

4. Yuma AI

Description: Yuma AI is focused on what it calls "true automation." It doesn’t just answer questions; it has its AI agents perform multi-step tasks on their own. That means it can do things like manage subscriptions or process returns by following workflows you set up.

Why it’s on the list: If your team spends a lot of time on complex, step-by-step tasks, Yuma is a beast. It’s built for teams who don’t just want to deflect questions but want to solve complicated problems without a human ever touching the ticket.

Pricing: The Yuma AI Gorgias app store listing shows a starting price of $350/month for 500 autonomous resolutions. For more detailed plans, you’ll have to book a demo.

Pros:

• Really good at handling custom, multi-step workflows.

• Integrates well with key ecommerce tools like Shopify and Recharge.

Cons:

• The starting price is a bit high for smaller teams.

• You have to talk to sales to get a full picture of the pricing.

5. My AskAI

Description: My AskAI is all about being fast and simple. It promises a 10-minute setup and has one of the lowest per-ticket costs out there, making AI automation pretty accessible.

Why it’s on the list: This is the perfect entry point into AI support. If you’re a small team curious about automation but don’t want a big contract or a complicated tool, My AskAI lets you dip your toes in the water quickly and without breaking the bank.

Pricing: My AskAI uses a usage-based model, but it’s much cheaper than most.

• Pro Plan: $99/month (annual) for 1,000 conversations. Overage is about $0.10 per conversation. A monthly plan is also available for $149.

• They also offer a 30-day free trial and a money-back guarantee.

Pros:

• Super affordable and incredibly easy to set up.

• A straightforward, no-frills tool that’s great for basic automation.

Cons:

• Not as powerful or customizable as some of the other platforms.

• It’s still usage-based, so your monthly bill might fluctuate.

6. Siena AI

Description: Siena AI calls itself an "empathic" AI platform. The big idea is to create AI agents that perfectly match your brand’s voice and personality, making the automated chats feel surprisingly human.

Why it’s on the list: If your brand’s tone is everything, Siena is a really interesting option. It’s less about just closing tickets and more about creating positive, on-brand experiences, even when a human isn’t involved.

Pricing: You won’t find a pricing page on Siena’s website; you have to book a demo to get a quote. This is pretty common for tools that need a more customized setup.

Pros:

• Fantastic at keeping a consistent, human-like brand voice.

• Can handle some pretty complex customer questions.

Cons:

• The hidden pricing makes it tough to compare options easily.

• Getting the AI’s personality just right probably takes a bit more hands-on work during setup.

7. DigitalGenius

Description: DigitalGenius is an enterprise-grade AI platform built for large-scale customer service teams. It’s packed with powerful automation features designed for high-volume brands with complicated support needs.

Why it’s on the list: For big brands that need an industrial-strength solution, DigitalGenius has the power to keep up. It’s made to handle a volume of tickets and workflow complexity that would overwhelm most of the smaller tools.

Pricing: Like other enterprise software, DigitalGenius doesn’t list its prices publicly. You’ll need a demo and a consultation to get a quote.

Pros:

• Built to scale for large support organizations.

• Has advanced features for creating complex automation flows.

Cons:

• Pricing isn’t public, and it’s likely a major investment.

• The setup process is probably much more involved than with the self-serve tools.

This video walks through how to set up an AI agent for your brand using Gorgias AI apps.

How to choose the right Gorgias AI apps for your store

Feeling a little swamped with options? Don’t sweat it. Here’s a simple way to think through the decision.

Define your primary automation goal

First off, what problem are you really trying to solve? If you just want to deflect simple, repetitive questions (the classic "WISMO" ticket), a straightforward tool like My AskAI might be all you need. But if you want an AI that also helps your agents work faster by drafting replies or pulling knowledge from different places, you’ll need a more robust platform.

Compare pricing models

This is a big one. A per-resolution model like the one from Gorgias Automate might seem cheap upfront, but those costs can explode during your busy season. A flat monthly fee, like the one from eesel AI, gives you a predictable bill you can actually budget for. You pay the same whether the AI resolves 500 tickets or 5,000, which is a huge plus for growing businesses.

Look for a risk-free trial or simulation

Don’t commit to any tool without seeing how it actually works with your data. A sales demo is one thing, but you need to know how the AI will handle your customers asking your questions. Tools that offer a simulation mode on your real historical data are invaluable. It’s the only way to get an accurate read on how it will perform before you spend a cent.

Check for knowledge integrations

Remember, your team’s knowledge often lives outside of a formal help center. The best AI tools can connect to past support tickets, internal wikis in Notion or Confluence, and scattered Google Docs. This gives the AI the context it needs to provide answers that are both accurate and personal.

This infographic illustrates how Gorgias AI apps like eesel AI can connect to various knowledge sources.::

Automate your support with the best Gorgias AI apps

There are so many powerful Gorgias AI apps out there, and the right one can completely change the day-to-day for your support team. While every tool on this list has its strengths, the best one for you will come down to what you need in terms of control, scalability, and budget.

For teams that want a powerful tool that’s easy to set up, gives them full control, and has a transparent price tag, eesel AI really offers the most complete package. It takes the guesswork and the risk out of the equation so you can start automating with confidence.

Ready to see what AI can do for your Gorgias helpdesk? You can sign up for eesel AI for free and run a simulation on your past tickets in just a few minutes.