If you’ve been Googling “Corti AI pricing,” you’ve probably noticed that getting a straight answer isn’t easy. While Corti AI is a seriously powerful tool for the healthcare industry, its pricing model can feel a bit like trying to read a doctor’s handwriting, confusing and hard to pin down.
This guide is here to translate the fine print. We’re going to unpack Corti’s pricing, show you what it actually means for your budget, and discuss why it’s not a great fit for businesses outside of a hospital or clinic. We’ll also look at a more transparent and flexible alternative built for customer service and internal support teams.
What is Corti AI?
Before we jump into the costs, let’s get on the same page about what Corti AI actually does. Simply put, it’s a highly specialized AI platform designed only for the world of healthcare. It isn’t a general-purpose AI assistant. Its entire system has been trained on clinical data to understand complex medical terms and workflows.
Its main purpose is to act as a co-pilot for healthcare professionals. It helps automate tasks like clinical documentation and medical coding and even offers decision support during patient calls.
Corti comes in two main flavors:
-
Corti Assistant: This is an app for clinicians that listens to consultations and documents them as they happen. Think of it as an AI medical scribe.
-
Corti API: This is a set of tools for developers who want to build custom AI applications using Corti’s healthcare-specific models.
Everything about it is geared toward one industry. This is its greatest strength and, as we’re about to see, its biggest weakness for everyone else.
How the Corti AI pricing model actually works
Corti’s pricing isn’t a simple monthly plan. The cost depends entirely on how you use it, which can make getting a clear quote a real challenge.
The token-based API model
The heart of Corti’s API pricing is a pay-as-you-go model based on "tokens." If you’re new to tokens, just think of them as tiny pieces of text. As a rough guide, 100 tokens equal about 75 words. You’re charged for every bit of information the AI processes, both the data you feed it and the answers it gives back.
According to their own help documentation, the cost breaks down like this:
| Token Type | Price per 1M Tokens | What it Means |
|---|---|---|
| Audio Input | $40 | For transcribing patient conversations. |
| Text Input | $5 | For processing existing text documents. |
| Text Output | $20 | For generating summaries, notes, or reports. |
They offer a "Growth" plan where you pre-pay with a credit card and an "Enterprise" plan that involves custom contracts and invoicing.
What does this look like in the real world?
The problem with token-based pricing is that it’s incredibly unpredictable.
Your monthly bill can swing wildly based on things you can’t always control. A patient consultation that runs long means more audio input tokens. A detailed patient history means more text input tokens. A thorough summary from the AI means more text output tokens. For any team trying to stick to a budget, this makes forecasting your expenses feel like pure guesswork.
It’s why so many modern AI platforms have moved to more predictable pricing. For example, systems that charge based on a fixed number of AI interactions give you clear cost controls, so you aren’t penalized for having longer, more detailed conversations with your customers.
What about the Corti Assistant?
So what if you just want their main software, the Corti Assistant? Good luck finding a price tag. The Azure Marketplace listing just says "Price varies," and review sites like SoftwareAdvice state "Pricing available upon request."
This is usually code for: "You have to book a demo and talk to sales." For teams that want to move quickly and try out tools on their own, this kind of friction is a non-starter. In contrast, platforms like eesel AI have clear, public pricing that lets you sign up and get started in minutes, no sales call required.
Corti AI’s key features
To be fair, it helps to know what Corti is built to do. Its features are impressive, but again, they’re all about healthcare.
Automated clinical documentation
Corti’s main draw is its ability to be an "AI ambient scribe." It listens to doctor-patient conversations and automatically generates structured clinical notes. The whole point is to free up clinicians from hours of paperwork and help reduce burnout.
Medical coding and billing help
The AI is also trained to analyze conversations and suggest the right medical codes for billing. This is a hyper-specific feature that taps into the complex world of healthcare billing and insurance, something your average support team will never have to worry about.
Real-time decision support
During a consultation, Corti can act as an active "co-pilot," pulling up relevant medical guidelines or patient history in real-time. It’s not just taking notes; it’s actively trying to assist with clinical decisions.
This video introduces Corti's real-time AI assistant for doctors, showcasing its conversational AI capabilities during patient consultations.
Shortcomings of Corti AI
If you’re reading this from a customer support or IT help desk perspective, you’ve probably already spotted the problems. Corti is a specialized instrument, not a Swiss Army knife.
Limitation 1: It only knows healthcare
Corti’s biggest strength is also its greatest weakness. It’s built, trained, and fine-tuned for one job: healthcare. It is not designed for common business needs like:
-
SaaS customer support: Answering questions about software features.
-
E-commerce inquiries: Tracking down orders or processing returns.
-
Internal IT help desks: Walking employees through a password reset.
Trying to use Corti for these tasks would be like using a scalpel to open a cardboard box. It’s just the wrong tool for the job.
Limitation 2: The Corti AI pricing is unpredictable and complex
We’ve already touched on this, but it’s worth repeating. The token-based model and "contact us for a quote" approach make financial planning a real headache. A support team needs predictable costs. A platform that charges per interaction, not per word, makes a lot more sense for most businesses. You shouldn’t have to pay more just because a customer needed to explain their issue in detail.
For instance, eesel AI’s pricing gives you a set number of AI interactions per month. Your bill is always the same, with no surprise fees.
Limitation 3: It’s built for developers
To get the most out of Corti, you often need to work with its API, which means you need developer resources. That’s a huge hurdle for non-technical support teams who just need a solution that works right away. You shouldn’t need a computer science degree to get an AI support agent up and running.
A better alternative for customer service and ITSM: eesel AI
For any team outside of healthcare, eesel AI offers a much more practical alternative. It’s designed from the ground up to be flexible, powerful, and ridiculously easy to use.
-
One-click setup: eesel AI connects instantly to the tools your team already relies on. It plugs right into help desks like Zendesk, Freshdesk, and Intercom, as well as your knowledge sources, from Confluence wikis to public Slack channels.
-
Genuinely self-serve: You can sign up, connect your tools, set up your AI agent, and go live in just a few minutes. No mandatory demos or sales calls.
-
A safe way to test: This is a huge confidence booster. eesel AI lets you run your AI in a simulation mode on thousands of your past tickets before it ever interacts with a live customer. You get a clear report card on its performance and can fine-tune it until you’re completely comfortable.
A look at eesel AI's simulation mode, which allows teams to test the AI's performance on past tickets before going live with customers.Is the Corti AI pricing and tool right for you?
Let’s circle back to the main question. Corti AI is a sophisticated, highly specialized tool for the healthcare industry. If you’re a clinician, a hospital administrator, or a health-tech developer, it offers powerful features that are tailor-made for your world.
For pretty much any other business, though, its narrow focus, complicated pricing, and developer-heavy setup make it a poor fit. If you’re looking for an AI agent to handle customer service, ITSM, or internal questions, you’ll find Corti is both more complicated and less capable than what you actually need.
If you’re in healthcare, Corti might be worth a look. But if you need a flexible, easy-to-use AI support agent with transparent pricing for your business, you should definitely check out other options.
Ready to see how simple and powerful an AI support agent can be? With eesel AI, you can bring all your knowledge together, automate your support, and get started in minutes. Build your first AI agent on our free trial today.
Frequently asked questions
Corti AI pricing for its Assistant product isn’t publicly listed, typically requiring a direct sales inquiry or demo. For its API, the token-based model makes estimating costs complex without deep technical understanding and usage forecasts.
The API’s Corti AI pricing operates on a pay-as-you-go token model. You are charged per unit of text (token) for both the data you input and the responses the AI generates, with different rates for audio input, text input, and text output.
The token-based Corti AI pricing is highly unpredictable, as monthly costs fluctuate based on usage volume and conversation lengths. This makes it challenging for teams to accurately forecast expenses and maintain a consistent budget.
The Corti AI pricing for the Corti Assistant is not publicly disclosed and usually requires contacting their sales department for a custom quote. This lack of transparency can be a barrier for teams seeking quick, self-serve solutions with upfront cost information.
No, Corti AI pricing is generally not a good value for non-healthcare businesses. The platform is highly specialized for medical use cases, meaning its features and training are not applicable to general customer service or ITSM needs, making it an inefficient investment.
Beyond the token costs for the API, a significant implicit cost with Corti AI pricing is the requirement for developer resources to integrate and customize its API. This adds a substantial technical hurdle and potential additional expense for teams without in-house development capabilities.
Corti AI pricing is complex and token-based, differing significantly from alternatives like eesel AI, which offer predictable, interaction-based pricing plans. For general customer service, other tools often provide transparent costs and are much simpler to set up without requiring developer intervention.
