Blog

How project managers can use OpenAI Dots: Jira, Asana, monday.com, ClickUp, and Linear plugins, status reports, meeting notes to tasks, and where a personal agent should stop touching the team's plan.

How marketers can use OpenAI Dots: campaign recaps from Klaviyo and HubSpot, Canva and Adobe design drafts, Ahrefs keyword research, and the approval rules that keep a dot from publishing for you.

How support agents can use OpenAI Dots: shift briefs, ticket research, and reply drafts through OpenAI's new Zendesk plugin, plus the limits that keep a dot off the customer-facing side of the queue.

Cloudflare's Web Search API gives agents one endpoint for three search engines. The JSON is identical across them. The price, data retention, and storage rights are not.

Reflection AI Beam is a 501B open-weight model with 23B active parameters. Here is what it scores, what is actually usable today, and who should wait.

Kustomer AI alternatives sorted by how deep they really go into Kustomer, from AI agents that work the queue to read-only lookups, with real prices per unit.

Zoho Desk AI alternatives to Zia that really plug into Zoho Desk, sorted by how they connect, with real prices and the Zoho plan each one needs.

Can the Iris Hermes Agent handle customer support? What it connects to, where it helps a support lead, why ticket data should stay off it, and what to use instead.

AI customer service roleplay works when scenarios come from your real tickets and every run is scored against your policy. A free prompt, 5 tools, and a scorecard.