Automate frontline support
Draft replies and assistance
Route, edit or tag tickets
Chatbot on your site
Instant answers for your team
Instant email & ticket drafts
Over 100+ apps supported
AI live chat for ecommerce
Assist your agents in real time
Answer customer questions
Answer service desk queries
Help your team operates
Support service management
Thoughts on everything AI, customer support and sales.
Want to get more out of Zoho Desk? This guide highlights 8 AI tools that help automate workflows, improve response speed, and reduce manual ticket handling.
Kenneth Pangan
Zoho Desk’s AI agent helps teams automate ticket routing, suggest replies, and analyze customer sentiment. For deeper control and customization, third-party options may offer a better fit.
We break down Zoho Desk AI pricing, what you get in each plan, and the hidden costs that could catch growing support teams off guard.